Lake Okanagan Resort3.0 out of 5.0
Recent guest reviews
Has gone down the last few years. The tiki bar is not good.. last year I would have drove 10 hours just to get his burgers. He is no longer there... now the hotel is running it. Rooms are very dated and wifi is non existent. The trampolines which were one of the main reasons for choosing here were a danger to even be on. We told management this many times as our kid fell through a hole and scrapes his back badly. Thank god for steri strips. Management could have cared less. The view was the only good thing.
On check-in we met 3 Very Unhappy couples on their way out after refusing to take their rooms. Two said their rooms were filthy and one couple said the room hadn't been cleaned since the last guest. Our room wasn't that bad - just very old. Mostly clean until we found mold growing in coffee pot from lack of cleaning. This is a supervising/management issue. On site staff report the new Site Manager doesn't know how to manage and the entire site shows it. Smell of urine in the "gym' complex. Very unhappy staff. Cost us over $1500 to swap a week into this place. Thanks RCI! PS: There is NO WIFI - only at Office. Staff say Resort hadn't paid their ISP. Staff also say Stay Away from restaurant - so we did. It is very quiet due to Off Season and lack of guests who have read Trip Advisor reviews.
There's good news and bad news. The GOOD news is that the double bed (queen) was extremely comfortable, the heating worked well, the fridge/freezer is enormous, and the view over the lake from our room (575) was superb. The BAD news is that from the end of September the restaurant closes for the winter and the small 'shop' alongside the Registration office is really for emergencies only; the nearest proper shops are 8 miles away in Kelowna, along a road with hair-raising drops, not all of which have protective barriers; the parking where we were was just OK but I suspect n the summer, when busier, we would have had to more walking/climbing (it's hilly); the wifi, accessed from the Conference Room, beneath the office, was dirty, small (say 8 chairs around the table), and badly in need of a hoover and a coat of paint; we were disturbed three times at 3am by what seemed to be a single guest in the room above who showered and rushed out to work - there was another neighbour who did the same at 5am - and it seems that they are renting rooms to local workers rather than holiday guests, which may suit the management but does not suit holidaymakers like us; the insulation is very poor. We left after 5 days and the office said only that they were aware of the wifi problem. It looks as if they're short of money, or disinterested, and I will not go there again.
Very disappointing. The check in girl was ok. But we were not so happy about having to pay $125 to have our 3 bedroom unit cleaned. For a one night stay this is very steep. And once we got in the unit we noticed that the inside of the oven was very dirty andctge mirrors in the bathroom was not cleaned well. But the rest of the unit was quit clean. However, these condos are very dated looking. When we asked questions about the age of the condos we were told they were built in the 70's and 80's. They have just started doing some upgrades to the studios. The property is quite beautiful. This time of year and winter time the only thing to do is home or hang out in your condo. There is a restaurant but it's closed in fall/winter. There's also golf $25 +$5 club rental fee for off season rate. In the summer season (may to end of Sept) there is tennis/9 hole golf $40 + $5 rental fee clubs and water activities. And restaurant and club house are open. We wouldn't stay here again because it's so dated and not worth the time or money for exchange rate and cleaning fees. But for a young family that loves water activities and are on a strict budget it would be an good place in the summer because you can buy and bring your own groceries and enjoy the water trampoline/slides.
We have been time-share holders with the Lake Okanagan Resort since 2004.We have been spending one week here for the past 13 years. When we originally purchased this time-share, Lake Okanagan Resort was an EXCEPTIONAL vacation spot. The resort may seem like quite a drive from downtown Kelowna but that wasn’t a problem as the resort was booming with activities and amenities which could keep you busy and content for a whole week on the resort. In the last few years we have witnessed the resort going downhill but we continued to come as we are owners at this location. However, this year we were absolutely repulsed with everything we have seen. When we arrived we were given our two rooms which were next to each other in the terrace building. One room seemed to be better maintained than the other, yet both were still not what we had expected at all. When my kids walked in their room they noticed a number of ant traps located in various spots all over the room, the curtains were absolutely destroyed and to top it all off none of the dishes had been washed and had coffee and food stains all over them. Prior to using any dishes we had to wash everything. We, trying to be optimistic about the situation, tried to shrug it off in an attempt to enjoy the vacation we paid for. As the days went on we only noticed more problems with the resort. The outdoor hot tub was constantly closed due to dirt and damages, the wifi wasn’t working anywhere on the resort and the garbage disposals were never emptied causing numerous bugs to come near the patio area. Finally, on Tuesday evening we returned to our rooms to see that they changed our towels but to our dismay we also noticed they put mouse traps in the room that our children were sleeping in. This was the last straw, our kids no longer wanted to sleep in the room and started analyzing the room. We found three mouse traps spread throughout the room (including one under the bed) and mouse droppings on the floor. The children were absolutely disgusted and slept on the pullout couch in our room that night while their room was unoccupied. We called the front desk but they told us to call the following morning when a manager would be present. The following morning we went to talk to the manager who then told us we would have to speak to someone else. Later that day we were informed that we would be relocated to a different room which they rent to “hotel guests” and not owners. The new room was extraordinary compared to the room which we were placed in. We only had two nights left in the week and didn’t think this was a fair way to resolve this issue as we are constantly paying money to this resort but are being placed in the least maintained rooms. We have been in touch with the operations manager but there has been no resolution. When we mentioned receiving a discount she said it was enough that we had been upgraded for the last two nights. She was completely rude and clearly did not understand how disgusting the resort is. We would not recommend staying here AT ALL and are hoping things will start improving soon.
This resort is extremely old and you can tell there has been no work put into the structures. The decor was from the 50s. Inconvenient to get to as well. But the staff was very helpful. I enjoyed my last stay at a resort much more. I would not come here again
Anyone giving this place more than one star could only be a friend or family of the owners of this resort!! There were only 2 newer buildings that are not bad but the rest of the resort is dilapidated. The pictures are fake. We were supposed to stay a week, but lasted 2 days. P.S. Its 25 minutes from Highway 97. Do your homework and heed our warnings, they are not exaggerated!!
i booked this resort with booking.com and was told there was a washing machine and dryer in the unit. The washing machine and dryer were actually in a common area to be shared with another guest. Unfortunately, the washing machine was broken. The power button was removed. I was anticipating doing a laundry since we were traveling through the Canadian Rockies and this would have been perfect for us. The other problem was the remotes didn't work. Someone was able to fix one of them while we stepped out but the other remote for the bedroom was not repaired. The main problem I had and the real reason I am writing this letter is the disturbing behavior of the management who took me aback by her comments. When I suggested we receive a discount for the lack of a working washing machine her reply was "you are already receiving a discount through the company and your unit goes for more money." When I told her the washing machine was broken she said the other two prior guests hadn't said a word about it. Obviously that has nothing to do with me and not the response one expects from management. It is rude and insulting. A registered guest has expectations that everything will be in working order as promised when they arrive. A true manager knows the difference between what is fair and reasonable.I would never recommend this resort again because the manager was clearly rude and insulting. I would like the favor of a reply either from booking.com or Lake Okanagan Resort.
Some of our group got put in a room in the Terrace. You could see daylight through the moth holes in the curtains. Our stay in Pointe Beach Villas was fine. They are newer. The housekeeping staff were excellent. Best part of the stay!!!! Were told no shuttle service around the resort because of staff shortage.
Booked this place for my daughters wedding. Not even sure where to begin. The rooms were nice, but expensive. Most of the staff was good, but the banquet hall was a dump. Dead bat and a live snake in the room. The food at the restaurant was atrocious. Not enough staff to help. And the wedding planner JD was absolutely hopeless. I would not hire her to make hot dogs for a kids party. Absolutely the most disorganized person I have ever met in this type of a position. If I was the owner of this place I would be embarrassed to call it a resort. Save yourself the pain and spend your holidays somewhere else and don't book your wedding here. Biggest disappointment ever.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Lake Okanagan Resort places you 12.7 mi (20.5 km) from Volcanic Hills Estate Winery and 13.4 mi (21.6 km) from Royal LePage Place. This 125-room, 3-star condo resort welcomes business and leisure travelers with a private beach, a golf course, and a marina. It's on a lake and also within a 30-minute drive of Quails' Gate Estate Winery and Shannon Lake Golf Course.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
Lake Okanagan Resort's 125 air-conditioned condos provide furnished balconies, microwaves, and coffee makers. Guests can expect to find free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.
Lake Okanagan Resort features a private beach, a golf course, and a marina. If you drive, put free parking to good use. Staff members can answer questions about accommodations, and also provide front-desk service during limited hours. Other amenities at this beach condominium resort include a free water park, an outdoor pool, and a fitness center.
Reviews from Trip Advisor
36% of guests recommend this hotelTotal of 397 reviews