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Suginoi Hotel

3.5 out of 5.0

Recent guest reviews

We stayed here 2 nights (without our child ) and found the hotel to be a well running full service resort. The hotel consists of interlinking buildings connected by a series of walkways between buildings. Everything is here—multiple restaurants, cafes, bowling alley, indoor wave pool, gym, Japanese baths, spa and massage. There’s a little bit of something for everyone. We stayed on the Grace Floor which included breakfast and dinner. It also seemed to give us Priority seating at the busier 2 buffet restaurants (seeds and Caeda palace). The food was surprisi Glu excellent and varied despite the large volume of people. There is a free shuttle bus to/from the Beppu train station. Our Grace floor room had a large room with 2 doubles, a large bathroom and was nicely appointed. The only unusual part was that the shower and rub were outside on the deck area. There was no indoor shower. But otherwise, we enjoyed our stay and wished we had brought along our child to enjoy all the children’s activities.

Large multi-building hotel crowded with many guests - I prefer smaller less busy hotels. Could not accommodate our tour group in a separate room for dinner and breakfast. Good selection of food in buffet. Long lines and wait times at busy times. Large rooftop open air onsen with view of sky and city lights. Lots of walking to get to facilities.

First the good. It's a huge hotel with lots and lots of service people to help you get to where ever you need to get in the hotel ... because you'll need a map the first day to get around to everything! Our room was on the 11th floor mountain side. It had some pretty good views but we managed to look into a room on the seaside and recommend it first. The room was huge with 2 standard size beds that were comfortable and another section in the room for traditional Japanese beds, tatami. There are lots of storage spaces, a small refrigerator (very small), a Japanese style bathroom in which you sit for the shower, and a large tub. Oh, the toilet has a bidet that automatically opens when you enter the room. Breakfast and Dinner were included in our hotel cost. There was lots of food at breakfast and dinner and there were all styles of food; Asian, European, and US style ... and it was all fantastic. We never got a bad plate of food and believe me, we had lots and lots to eat. There are great onsens everywhere and a huge pool. We didn't use the pool but did watch part of the light show one evening. It was good entertainment and there were plenty of families using the area. Now the bad stuff. The pillows are sandbags disguised as pillows. I'm not sure why there is plastic with some kind of little rocks, balls, pebbles, whatever they are in a pillow. We called the front desk and asked for a soft pillow and got one right away! Except, it's so soft as soon as you put your head on the pillow it goes flat. I used one of the throw pillows in the room to sleep with. It was rough but better than the "regular" pillows. We read on line that patrons have access to a gym. Great, we thought, until we got to the gym and it cost us $5 each for a one time visit. It's a nice gym ... but it cost us additional money and it was for one visit, not the day. Bottom line; it's a great place to take your family and enjoy a weekend.

There are many types of rooms like tatami styled rooms, western styled rooms as options. Dinner is standardized as Japanese 5 style with many traditional Japanese foods especially in Obon holiday. This is the biggest hotel in Beppu and free bus to hotel from eki every 15mins.

You have shuttle bus from Beppu station every 30 minutes. The hotel is very big and has all you can want. In my opinion, panoramic onsen is the better attraction. Excellent general service. To consider the hotel can accommodate many people

We stayed here as part of a family trip. There are a huge number of facilities within the hotel, and the hotel complex itself is massive. If the weather is good you get a good view of the Seto Inland Sea. Buffet meal was good and the bathing facilities were excellent as well. Also of note is that there are a lot of non-Japanese staff there so probably good for non-Japanese speakers as well.

We stayed here one night and was happy with the facilities that was available in the hotel. It's pretty self sufficient and there was plenty of activities to choose from including shopping, arcade and onsen. The buffet selection was also decent for both dinner and breakfast. The only slight complaint was due to the centralised heating, we felt that our room was too warm and we were not able to open any windows and even after adjusting for the air-conditioning, that didn't help, so we ended up sleeping in sweat for the entire night.

The hotel is a big and organised complex. We didn't drive ourselves and we find Sugioni is the #1 choice for all first time visitor to Beppu and all those who don't intend to drive. The hotel has everything you would look for a fun and relaxing stay at Beppu. The shuttle service make ur sight seeing n commute much easier. We were at the grace floor and we fell in love from the room entrance. The corridor was nicely decorated with Japan minimal design. The hotel room was big and newly furnished. It had a tatami area where we enjoyed our sip of tea after onsen. The half open bath gave an addition relaxation to the stay. We stayed too short at the hotel and we deeply regret that. It had too many things to try and enjoy in the hotel including the pool, onsen, arcade etc. We were only a bit disappointed they kept forgetting our dietary requirement throughout the meal and they didn't try to adjust the menu for our allergy request. And the dinner was a bit too long for us as we would like to enjoy the hot spring more.

This hotel is huge with excellent location perched on the mountain side overlooking the bay. The best view is from the Onsen pools but no photo allow inside onsen. Unfortunately the first day it was foggy and raining, but still incredible experience for my first onsen. There are separate onsen for males and females, and you have to stripe naked to get in the onsen, either indoor or outdoor. You will get over being naked as everyone is naked! Try the small bath tub outside, the view is better and less steamy. If you are first timer like me, don’t stay more than half an hour in the water, or you would feel dizzy. For the really shy fellow, you can wear your swimsuit and go to the aqua pool, which is still onsen water but more diluted. You will still feel the effect, but not so strong. Try the doom shape structures with salted onsen and you can float on the water effortlessly! There are many half enclosed shower stalls next to onsen pools, with Shiseido toiletries provided and dressing tables with hairdryers, facial toners & lotions. I especially like the machines to spin dry swim suits, only 5 seconds & it will go from dripping wet to the spin dry version. The hotel provides bowling facilities, game arcade, gyms, shopping, and multiple restaurants options including buffets & western options. I got the package with breakfast, dinner, onsen & accommodation. Not all places accept credit cards, but you can choose to charge to your room by presenting your keycards. If you are vegetarian like me, there are some options in the dinner buffets such as toufu, pizzas, soba, breads, salad & desserts and also an Italian restaurant. Vegan might be very challenging though. This hotel is very popular with foreign tourists, & locals as well. Book at least 2-3 months earlier, check in as early as possible to beat the tourists before their arrival in the late afternoon. Overall, great places for families or a group of friends to enjoy onsen.

I stayed here for two nights with friends from Australia. We enjoyed our time very much, there are many things for children to do while adults could take it easy. Two pools, one with water slides,cafe and wave pool. There amusements for small children and we enjoyed the bowling alley. There are quite a few restaurants there and a cafe for relaxing and talking. Our room was ok but smaller than the more expensive ones, which is to be expected. The staff were friendly and helpful, there are many staff members who can speak English. We would like to come back here again.

1 Kankaiji Beppu Oita-ken

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Suginoi Hotel places you next to Kankaiji Onsen and Kannawa Onsen. This 641-room, 3.5-star hotel has 2 restaurants along with conveniences like a full-service spa and free in-room WiFi. Takasakiyama Monkey Park and B-Con Plaza, Global Tower are also a short walk from this Beppu hotel.


Enjoy dining at Seeds, one of 2 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start your day off with buffet breakfast, available for a fee.


All of Suginoi Hotel's 641 rooms are air-conditioned and have an array of amenities, including refrigerators, safes, and phones. Guests can expect free WiFi and 20-inch flat-screen TVs. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Desks are also standard.

Property features

Guests staying at Suginoi Hotel enjoy access to a full-service spa, a children's pool, and 2 spa tubs. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this hot springs hotel include a sauna, free WiFi in public areas, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 912 reviews