Skip to main content
Beginning of main content

Suginoi Hotel

3.5 out of 5.0

Recent guest reviews

We stayed here one night and was happy with the facilities that was available in the hotel. It's pretty self sufficient and there was plenty of activities to choose from including shopping, arcade and onsen. The buffet selection was also decent for both dinner and breakfast. The only slight complaint was due to the centralised heating, we felt that our room was too warm and we were not able to open any windows and even after adjusting for the air-conditioning, that didn't help, so we ended up sleeping in sweat for the entire night.

The hotel is a big and organised complex. We didn't drive ourselves and we find Sugioni is the #1 choice for all first time visitor to Beppu and all those who don't intend to drive. The hotel has everything you would look for a fun and relaxing stay at Beppu. The shuttle service make ur sight seeing n commute much easier. We were at the grace floor and we fell in love from the room entrance. The corridor was nicely decorated with Japan minimal design. The hotel room was big and newly furnished. It had a tatami area where we enjoyed our sip of tea after onsen. The half open bath gave an addition relaxation to the stay. We stayed too short at the hotel and we deeply regret that. It had too many things to try and enjoy in the hotel including the pool, onsen, arcade etc. We were only a bit disappointed they kept forgetting our dietary requirement throughout the meal and they didn't try to adjust the menu for our allergy request. And the dinner was a bit too long for us as we would like to enjoy the hot spring more.

This hotel is huge with excellent location perched on the mountain side overlooking the bay. The best view is from the Onsen pools but no photo allow inside onsen. Unfortunately the first day it was foggy and raining, but still incredible experience for my first onsen. There are separate onsen for males and females, and you have to stripe naked to get in the onsen, either indoor or outdoor. You will get over being naked as everyone is naked! Try the small bath tub outside, the view is better and less steamy. If you are first timer like me, don’t stay more than half an hour in the water, or you would feel dizzy. For the really shy fellow, you can wear your swimsuit and go to the aqua pool, which is still onsen water but more diluted. You will still feel the effect, but not so strong. Try the doom shape structures with salted onsen and you can float on the water effortlessly! There are many half enclosed shower stalls next to onsen pools, with Shiseido toiletries provided and dressing tables with hairdryers, facial toners & lotions. I especially like the machines to spin dry swim suits, only 5 seconds & it will go from dripping wet to the spin dry version. The hotel provides bowling facilities, game arcade, gyms, shopping, and multiple restaurants options including buffets & western options. I got the package with breakfast, dinner, onsen & accommodation. Not all places accept credit cards, but you can choose to charge to your room by presenting your keycards. If you are vegetarian like me, there are some options in the dinner buffets such as toufu, pizzas, soba, breads, salad & desserts and also an Italian restaurant. Vegan might be very challenging though. This hotel is very popular with foreign tourists, & locals as well. Book at least 2-3 months earlier, check in as early as possible to beat the tourists before their arrival in the late afternoon. Overall, great places for families or a group of friends to enjoy onsen.

I stayed here for two nights with friends from Australia. We enjoyed our time very much, there are many things for children to do while adults could take it easy. Two pools, one with water slides,cafe and wave pool. There amusements for small children and we enjoyed the bowling alley. There are quite a few restaurants there and a cafe for relaxing and talking. Our room was ok but smaller than the more expensive ones, which is to be expected. The staff were friendly and helpful, there are many staff members who can speak English. We would like to come back here again.

I traveled Kyushu for 10 days and Suginoi is the the Most Expensive & Luxury Hotel i stayed during my trip. This is also the hotel that provided the most entertainment. When my friend showed me the link, i immediately said let's go and try this. Although I read a lot of bad review mostly due to too commercialize but still we proceed to try it. We stayed at Suginoi Hotel Hana Kan. I am very satisfied with my room, big and huge with western bed + traditional japanese tatami living room area. i think it is enough to host 4-6 people in this room. We were there for the whole day with 2 meals - breakfast and dinner in the hotel. Lunch - we are quite hesitate to drive out so we had it at one of the Italian restaurant in the hotel. Love the dinner buffet with a lot of really wide range of quality food!!Too many choice and I hope i have more stomach space. There are many onsen area you can enjoy, i like the traditional one with the round bath tub at the open area with nice city view. There are night performance which is quite enjoyable. It is like an integrated entertainment resort. It also allow non-hotel guest to buy day ticket to enjoy the pool. There is one area which only dedicated to hotel guest. Hence, the only complain is during peak period, everywhere also very pack and that is where you will find it quite noisy.

The hotel is suitable for family, with large room size, nice view and lots of facilities. The onsen infinitive pool are great for relaxing and nigh time enjoyment. But it is quite inconvenient to other check points, either need to travel by taxi or shuttle to the station for transition.

I went to this hotel with my family:) Dinner and breakfast were great! You can enjoy not only meals but also sweet finger food while drinking! Beautiful ocean view<3 You can also enjoy beautiful hot springs. Don't worry if you don't use hot springs, there is also a bathroom.

I was amazed by the hotel with so much entertainment facilities. Game center, onsen, water park, bowling, karaoke can all be found in the hotel. However, rooms are bit old and need renovation. The best thing in the hotel is the restaurant. Wide variety of food with high quality and musicians performing which make the atmosphere even better. Great choice for families and friends.

The complex of the hotel is very nice. The Aqua garden and the Tanayu is a little bit far from the rooms. You have to walk at about 12min. It worth a while because the view of Beppu bay is gorgeous. You can see the sun rise early in the morning, while taking a relax bath in the onsen. The breakfast and dinner is delicious with a lot of options. I would come back there for sure!

The hotel located on the hill so it can lookout to the Beppu Bay. Their Aqua Garden swimming pool is nice. We had a one night stay there with two meals. Meals included at their buffet restaurant where plenty of choices available. Light shows, kids playground and game centre also inside the hotel. Good place for families. Hotel room is large but the style is a bit traditional.

1 Kankaiji Beppu Oita-ken

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Suginoi Hotel places you within a leisurely stroll of B-Con Plaza, Global Tower and Jigokumushikobo Kannawa. This 641-room, 3.5-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool. Also near this Beppu hotel are Beppu Rakutenchi and Ichinoide Kaikan.


Enjoy dining at Seeds, one of 2 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start your day off with buffet breakfast, available for a fee.


All of Suginoi Hotel's 641 rooms are air-conditioned and have an array of amenities, including refrigerators, safes, and phones. Guests can expect free WiFi and 20-inch flat-screen TVs. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Desks are also standard.

Property features

Suginoi Hotel features a full-service spa, an outdoor pool, and a children's pool. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this hot springs hotel include 2 spa tubs, a sauna, and free WiFi in public areas.

Room options

Twin Mountain View in Hana-kan, Half Board

Twin 2 | Sleeps 2

Japanese & Western Ocean View in Hon-kan, Half Board

Twin 2 | Sleeps 5

Japanese & Western Mountain View in Hon-kan, Half Board

Twin 2 | Sleeps 5

Japanese & Western Ocean View in Hana-kan, Half Board

Twin 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 883 reviews