This hotel has an amazing view if you choose the lake side and it is located a short drive, 5 min., on the other side of the lake from tourist packed Hallstat. The problem I have is with the Staff. When we checked in, I found two towels in our room. No hand towels or washcloths. After a day of traveling and salt mine touring, we took showers. I then went down to the check in desk and requested two more towels for our morning showers. The Manager refused and stated we got our towels. She said that she would arrange for us to get two more towels in the morning between 9:00 to 10:00 am. 10:00am was our checkout and I told her we would be leaving before then. The Manager's response was, "This is not a 5 star hotel". Long story short, no towels. In the morning as we were about to leave, my wife tripped on a low step, in front of the check in desk. She fell hard. The male Staff person who was sitting at the desk did not say anything or assist in any way. In fact, he got up and left. Other than the staff, the room was small but clean, the Continental breakfast was good, and again the view was amazing.
We liked everything. Wanted to stay another day but they were booked
Hotel Haus am See places you next to Hallstatt Lake and within a mile (2 km) of Dachstein Krippenstein. This 50-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area.
Free buffet breakfast is served each morning from 7:30 AM to 9:30 AM.
Hotel Haus am See's 50 heated rooms provide ironing boards and desks. Guests can expect free WiFi and 70-cm flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers.
Guests of Hotel Haus am See enjoy access to free WiFi in public areas, coffee in a common area, and microwave in a common area. If you drive, self parking is EUR 12 per day, or you can take advantage of the airport shuttle (available on request) for EUR 180 per vehicle one-way. Front-desk staff can assist with luggage storage and dry cleaning/laundry. Additional amenities include a terrace and a vending machine.
This hotel has an amazing view if you choose the lake side and it is located a short drive, 5 min., on the other side of the lake from tourist packed Hallstat. The problem I have is with the Staff. When we checked in, I found two towels in our room. No hand towels or washcloths. After a day of traveling and salt mine touring, we took showers. I then went down to the check in desk and requested two more towels for our morning showers. The Manager refused and stated we got our towels. She said that she would arrange for us to get two more towels in the morning between 9:00 to 10:00 am. 10:00am was our checkout and I told her we would be leaving before then. The Manager's response was, "This is not a 5 star hotel". Long story short, no towels. In the morning as we were about to leave, my wife tripped on a low step, in front of the check in desk. She fell hard. The male Staff person who was sitting at the desk did not say anything or assist in any way. In fact, he got up and left. Other than the staff, the room was small but clean, the Continental breakfast was good, and again the view was amazing.
We liked everything. Wanted to stay another day but they were booked
thank you for staying at our hotel
Yours guest - your complain is not reasonable and not convenient at all ! You took a shower at arrival and ask for one more fresh towel set - please note you get one towel set for one day and not more. It is possible to hang up you towels to dry them within a few hours again ! Your wife was passing receiption in the morning with you by reading inside her mobile phone and did not regard the step. Your wife was falling down and got up by herself before the hotel stuff was able to give her a hand ! As your husband you were keeping your hands inside your pocket and just were wondering. Your documentation is not telling the truth !