4/10 Poor
Rhonda A.
Aug 20, 2023
Disliked: Cleanliness
Go anywhere else on the island, except here
The housekeeping for this property leaves the bed sheets wrappedin plastic on the bed. Knowing this, I emailed the property manager and formally requested the beds be made via 2 separate emails. Both responses assured me that they would be made. Upon arrival after a 10 hr drive, beds were all unmade. Contacted the office, and about 2 hours later, the housekeeper arrived to make the beds.
We rented bikes for the week, and the company accidently overcharged $5. He emailed me to let me know that he had left a 5 dollar bill in the bike cupholder. It had been stolen. When the housekeeper arrived to make beds, she returned the money, citing that it was someone else's fault.
This home was filthy. Floors, cabinets, drawers, bathrooms, ceiling fans, and furniture all were disgusting. The refrigerator NEVER froze the ice pops I had brought for my kids. Of course, there was a laminated sign on the refrigerator that stated it did not work well. Ice cream, and other groceries I brought for the 7 day stay, all went bad.
Smoke detector chirped constantly and kept us up the first 2 nights. I filed a maintainence work order and sent 2 emails--all ignored. Finally, we removed it from the ceiling. No one ever came out.
Dishes and utensils all look like they came from the garbage pile at Goodwill. Sofa sinks in the middle so no one can sit comfortably.
Finally, forget about a decent shower. There is no water pressure and tub does not drain.
Rhonda A.
Stayed 7 nights in Aug 2023