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Turtle Bay Resort

4.0 out of 5.0

Recent guest reviews

Overpriced but amazing views of the ocean, great food definitely a resort to see again.

Excellent stay. Breakfast is great. Lunch and dinner are expensive on resort and hard to find in town.

The rooms are very mediocre and the staff can be really rude. I was asked multiple times by staff what my room number was when I was with my kids at the pool. The food is not good unless you go to Lei Lei's and the room service was awful. They sent me a $30 salad with mold on the fruit. I sent it back for a bowl of soup. They charged me again. $30 for a bowl of soup. I spent so much money here and felt treated like I didn't belong.

From the moment we walked into turtle bay we were greeted by the very friendly staff. The showed us everything that was included in the resort fee and it was surprising how much was included for a very small amount of money. We had an amazing panaromic view of the north shore as well with our room being very clean. The hotel staff and room service was there for all our needs and I will definitely be returning on my next trip to Hawaii!

Turtle Bay Resort is located on beautiful grounds. Loved the swim ocean cove for swimming and snorkeling. It's in a great location to see north side activities. Easy in and out.

I loved this place through and through. The rooms were spacious, clean, and updated. The ability to snorkel for free was awesome. The service was impeccable. The new Roy's restaurant was delicious (get the wave rider drink--I think that's what it's called with lavender, coconut, strawberry). And the seal on the beach was the cutest. It was also very cool to be there and see set locations for LOST, forgetting Sarah Marshall, hunger games, and the upcoming jumanji film!

We stayed in Turtle Bay to explore O'ahu's North Shore. We couldn't be happier with our decision. Every staff member we encountered was extremely friendly and most important, helpful. Concierge services were insightful and let us to a few great excursions. One of them was a sunset horse back ride. Dining on premise was excellent. We ate a Roy's which was one of my best meals this entire trip. The pool and sunset bar was also a great place to hangout. Our bar tender was amazing.

We paid for full ocean view but for partial view room.

Turtle bay looks promising as a resort on the island of Oahu. It has a lot of amenities that are available on the resort and a lot of available activities. As a couple with a toddler, it's a little more complicated to travel and accommodate for the toddler, but we generally make do with the right hotel that could accommodate our needs. To be clear, this is not the first time we've traveled with our child, so this is not an initial experience with a toddler at a hotel with this level of accommodation. We found a large cockroach on our first night of our stay at the Turtle Bay Resort and the hotel management did seriously pay attention to our needs on the first day and addressed our concerns in accordance with the issue. We were moved and subsequently no further issues with bugs. Their management team is friendly and worked to resolve the issue quickly. The staff in the hotels' front desk, restaurants, and bars are hit or miss. We have had some very friendly experiences with staff, but also some serious misses. Particularly, the housekeeping, which generally was an issue early in our trip but continued to improve throughout the trip. The restaurant staff could be friendly, but could also be inattentive. Consistently good are their valets. Overall, our experience is average compared to other stays we've had in Hawaii and are looking forward to returning to other accommodations we've had in the past or to check what the other islands offer as far as their higher-end resorts.

Hotel has many amenities and is accessible to all the nearby private coves. The beaches and area was never crowded and felt very natural. Although we did not see any turtles we had a wonderful visit. Until next time in paradise

Being on the North Shore is like being in the Hawaii you dream of and not the main city of Waikiki which is a mix of Los Angeles and Tokyo next to the water. The Hotel is first rate, the views are incredible and the staff is the BEST!! From the cottage we stayed in, to our host concierge, to the surf lessons on the left side of the hotel to the snorkeling beach on the other side, this place is where you want to be if you want to relax, have fun, and enjoy local culture and food. I will definitely be back soon!!

Friendly staff, amazing service, clearly the best resort I have ever experienced!

This was the best experience I had on any vacation! The view was amazing. The only drawbacks were the expensive restaurants at the resort (the closest restaurants were 8 mi away, besides food trucks) and they could have been more informative at check-in.

We were given a room for the handicapped. The vanities were lowered, shower head was adjustable but too low for us, adjustable seats in the tub. Overall, uncomfortable. Rooms should be based on need not what's convenient for the hotel.

Stayed 4 nights at this hotel. Excellent walking trails with stunning views.

We arrived late about 11:30pm no Lay greeting, price was quoted more then booked online had to pull email for them to honor it....loved the go pro and other things that go with the resort fee which should include valet parking. our room was not cleaned for 2 days had piles of trash build up by the door due to us changing the trash ourselves.

I live this place so much we will be back in 3 months! Very clean, friendly staff, and, delicious food! Plenty activities for the family and, romantic couples!

Overall a very enjoyable and relaxing experience. The dinning options were good but limited. Did have an unhappy experience at the Pa'akai when they did not honor our reservation request. Adjacent golf course we're conveninent, however the Fazio course was not as well maintained as the Palmer course.

Beautiful setting on North shore! Enjoyed hiking, snorkeling and golf

Nice location central to North Shore. Rooms sparse but clean. Almost all have views as the hotel just out on a point. Easy to drive to other attractions. Good base for exploring area. Not overly crowded. Restaurants on site decent. Bones of the hotel are a bit old, but they have done a nice job with the remodel. Would definitely stay again.

57-091 Kamehameha Hwy Kahuku HI

Located in North Shore within a 5-minute walk of Shaka Kayaks, Turtle Bay Resort is within a 15-minute stroll of Turtle Bay Faizo Course. This 443-room, 4-star resort has 2 outdoor pools along with a golf course and a full-service spa. It's on the beach and also a short walk from Turtle Bay Palmer Course and Turtle Bay Beach.


Dining

There are ample dining options with 6 onsite restaurants, including Surfer, The Bar, which has ocean views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 443 air-conditioned rooms feature refrigerators, coffee makers, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Turtle Bay Resort features a golf course, a full-service spa, and 2 outdoor pools. Valet parking is available for USD 20.00 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a nightclub, a health club, and a sauna.

Room options

Beach Front King Cottage

King 1 | Sleeps 3

Ocean Villa 3 BR

Twin 3 | Sleeps 8

Ocean View Family Suite

King 1 | Sleeps 4

Deluxe Ocean View King

King 1 | Sleeps 3

Guest reviews for Turtle Bay Resort

Everyone (20) Couples (370) Business (8) Family (116) Other (19) Friends (12)
5

amazing views

Everyone

Overpriced but amazing views of the ocean, great food definitely a resort to see again.

By on Feb 11, 2017

Review comment responded on Feb 14, 2017

Aloha, Mahalo for your 5 star review. Turtle Bay's unique location does provide amazing views and beaches. We look forward to sharing all this and our delicious cuisine with you again. Warm aloha, Danna Holck

4

nice resort, good location

Everyone

Excellent stay. Breakfast is great. Lunch and dinner are expensive on resort and hard to find in town.

By on Dec 16, 2016

Review comment responded on Dec 21, 2016

Aloha, I am delighted to read you had an excellent stay with us on the North Shore. We hope you can visit us again soon. Mahalo, Danna Holck Vice President & General Manager

2

mediocre. location is the only good thing

Everyone

The rooms are very mediocre and the staff can be really rude. I was asked multiple times by staff what my room number was when I was with my kids at the pool. The food is not good unless you go to Lei Lei's and the room service was awful. They sent me a $30 salad with mold on the fruit. I sent it back for a bowl of soup. They charged me again. $30 for a bowl of soup. I spent so much money here and felt treated like I didn't belong.

By on Dec 8, 2016

Review comment responded on Jan 2, 2017

Aloha, Thank you for taking time to give us a your valuable feedback. Turtle Bay is an amazing location on Oahu’s North Shore. A significant number of people enjoy our pool and it’s breathtaking views. In order to ensure our guests receive the expected experience, our team does regularly check on room numbers. I apologize if any employees seemed rude - that is never our intention and our goals are to always provide the best service. I also appreciate your input regarding our restaurants and have shared your review with our team. Our chefs use the finest and freshest local ingredients at our restaurants. Again, thank you for your feedback and we hope to have the honor of welcoming you back so you can experience the aloha spirit we are known for. Danna Holck

5

the best resprt on oahu

Everyone
View from the room

From the moment we walked into turtle bay we were greeted by the very friendly staff. The showed us everything that was included in the resort fee and it was surprising how much was included for a very small amount of money. We had an amazing panaromic view of the north shore as well with our room being very clean. The hotel staff and room service was there for all our needs and I will definitely be returning on my next trip to Hawaii!

By , from Orange County, CA on Oct 27, 2016

Review comment responded on Nov 1, 2016

Aloha Casey, Thank you for staying with us at Turtle Bay Resort. I am thrilled our staff took great care of you and that you enjoyed our amazing location. We look forward to the honor of welcoming you back and thank you so much for recommending Turtle Bay Resort to others. Mahalo, Danna Holck Vice President & General Manager

5

relaxing hawaiian stay.

Everyone

Turtle Bay Resort is located on beautiful grounds. Loved the swim ocean cove for swimming and snorkeling. It's in a great location to see north side activities. Easy in and out.

By , from texas on Oct 5, 2016

Review comment responded on Oct 7, 2016

Aloha Peg, Thank you for recommending Turtle Bay Resort to others on Orbitz. I am happy to know you had a relaxing stay with us on Oahu’s North Shore and hope you can visit us again soon. Mahalo, Danna Holck Vice President & General Manager

5

a great stay

Everyone
Best drink at roys

I loved this place through and through. The rooms were spacious, clean, and updated. The ability to snorkel for free was awesome. The service was impeccable. The new Roy's restaurant was delicious (get the wave rider drink--I think that's what it's called with lavender, coconut, strawberry). And the seal on the beach was the cutest. It was also very cool to be there and see set locations for LOST, forgetting Sarah Marshall, hunger games, and the upcoming jumanji film!

By on Sep 17, 2016

Review comment responded on Sep 21, 2016

Aloha Chelsea, Thank you for the great review. We look forward to welcoming you back soon. Mahalo, Danna Holck Vice President & General Manager

5

amazing + whimsical property

Everyone

We stayed in Turtle Bay to explore O'ahu's North Shore. We couldn't be happier with our decision. Every staff member we encountered was extremely friendly and most important, helpful. Concierge services were insightful and let us to a few great excursions. One of them was a sunset horse back ride. Dining on premise was excellent. We ate a Roy's which was one of my best meals this entire trip. The pool and sunset bar was also a great place to hangout. Our bar tender was amazing.

By , from Fort Lauderdale, FL on Sep 12, 2016

Review comment responded on Sep 15, 2016

Aloha Cesar, I am thrilled you had an amazing time at Turtle Bay Resort, horseback riding at sunset and interacting with our amazing staff. We hope to welcome you back soon. Mahalo, Danna Holck Vice President & General Manager

3
Everyone

We paid for full ocean view but for partial view room.

By , from Flagstaff, AZ on Sep 7, 2016

Review comment responded on Sep 22, 2016

Aloha, All of our rooms offer an ocean view and we ensure our guests get the room type they book. Our Aloha Managers at the front desk are always happy to assist our guests who are not happy with their rooms and try to ensure they get the room they prefer. We hope to welcome you back soon. Mahalo, Danna Holck Vice President & General Manager

3

hit or miss

Families

Turtle bay looks promising as a resort on the island of Oahu. It has a lot of amenities that are available on the resort and a lot of available activities. As a couple with a toddler, it's a little more complicated to travel and accommodate for the toddler, but we generally make do with the right hotel that could accommodate our needs. To be clear, this is not the first time we've traveled with our child, so this is not an initial experience with a toddler at a hotel with this level of accommodation. We found a large cockroach on our first night of our stay at the Turtle Bay Resort and the hotel management did seriously pay attention to our needs on the first day and addressed our concerns in accordance with the issue. We were moved and subsequently no further issues with bugs. Their management team is friendly and worked to resolve the issue quickly. The staff in the hotels' front desk, restaurants, and bars are hit or miss. We have had some very friendly experiences with staff, but also some serious misses. Particularly, the housekeeping, which generally was an issue early in our trip but continued to improve throughout the trip. The restaurant staff could be friendly, but could also be inattentive. Consistently good are their valets. Overall, our experience is average compared to other stays we've had in Hawaii and are looking forward to returning to other accommodations we've had in the past or to check what the other islands offer as far as their higher-end resorts.

By , from Brooklyn, NY on Aug 19, 2016

Review comment responded on Aug 25, 2016

Aloha, Thank you for staying at Turtle Bay Resort during your recent trip to Oahu. It is nice to know you enjoyed our amenities and activities. A great activity for toddlers to enjoy is our pony experience. Little tykes can pet the ponies, ride them and be pulled in a cart. It is a hit among children ages 1 to 100. I appreciate your input on areas we can improve and will be sure to share your thoughts with my management team. We hope to welcome you back in the future. Mahalo, Danna Holck Vice President & General Manager

5

nice hotel with great beach access

Everyone
View from our room@sunrise Watching surfers@sure set

Hotel has many amenities and is accessible to all the nearby private coves. The beaches and area was never crowded and felt very natural. Although we did not see any turtles we had a wonderful visit. Until next time in paradise

By , from Pennsylvania on Aug 18, 2016

Review comment responded on Sep 22, 2016

Aloha Stacey, I am glad to read you had a great time at Turtle Bay Resort. Thank you for sharing the beautiful photos from your stay as well. We look forward to the honor of welcoming you back to Oahu's breathtaking North Shore. Mahalo, Danna Holck Vice President & General Manager