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Aulani, A Disney Resort & Spa

4.5 out of 5.0

Aulani, A Disney Resort & Spa

4.5 out of 5.0

Recent guest reviews

The worst hotel experience. Slow and irresponsible staff. Check in and room service were highly inefficient. All you will hear is “please hold or leave a message.” Avoid this hotel.

beautiful beach and lagoons nearby,friendly staff and clean room

Other than the food and being very expensive was good

Nice hotel but very expensive, particularly since no meals are included in the price. Also, rooms near the main lobby are not as quiet and i had hoped - music from the area below is easily heard. Missed the hand wipes at the buffet line that was customary on our Disney cruise last year. Glad we had a rental car as the resort offerings that we were interested in were limited to swimming.

The Staff were very good and pleasing but not at all directed well. What I mean is that Disney is famous for taking care of the "little things that count" much more so than others. This did not happen at this facility The staff seemed well trained in being "Happy" which I understand is the ultimate product. I attended Disney Training at the Florida Institute with my Executive Staff. The Execs and Managers at this Hotel need that training. There were plenty of people and staff---They just didn't seem to know what to do and where to do it at times.

Great vacation but parking is expensive 37$ per day.

Hotel was great but for the amount we paid, the food was terrible and highly overpriced. We ended up walking to the neighborhood restaurant as the food at the hotel was terrible. I expected much more for a hotel of that caliber.

Right when my son and I arrived all the staff were friendly and took good care of us. Staff recognized us just from one time and made us feel special.

I feel the rooms were fairly small and we had a very nice room with king and couch pull out but our one bedroom room in koOlina Marriot was much larger x3 and 150 less. Nevertheless everyone was very nice and the pool area was fun i was a bit shocked and disappointed the Rainbow Reef was an extra charge. We enjoyed the evening character buffe. My aunt warned us parking is too $$$ so we parked at Marriott since we double booked the rooms . We loved the characters. That was a great experience Thank you.

Aulani was a great hotel to spend a few nights at. My husband and I were there with our two boys. The boys loved the swimming pools, slides, Aunty’s Beach House, and spotting some Disney Characters once in a while.

An amazing paradise resort for families with small children. A place where everything within steps.. saturated within Hawaii most amazing peaceful lagoon pools floting river volcano slides hot spa beach activities fine dining and coctails reach. and best fir the parents is Auntie’s beach club for children so adult can take some time off to relax too.

Overall Disney Aulani is one of the happiest places on earth! The hotel staff is extremely accommodating. The resort has many activities for families to enjoy. The best part is the kids club takes kids three and up. The only negative thing that we experienced on our trip, the pillows were a little too hard on the bed. With that being said our trip was absolutely amazing!!

Expect to wait in lines for everything: towels, activities, meet Disney characters, food, etc. I found this hotel to be stressful and not relaxing. For example, to sign the kiss up for activities you were supposed to go to the kids clubhouse at 8 am according to the itinerary for the day. We got there at 8 and there were about 50 parents in line already. When I checked in with the staff they said the activity was already full and The sign up began at 7:30. First of all how was I supposed to know that when the posted sign up one was 8 am. Second who wants to wait in line on your vacation at 6:30 am? I paid 600/ night for this hotel. I'm sure part of this rate were the activities that we weren't able to partake in. Some of the pool areas were dirty. The showers in the lounge that was available to use after you couldn't use your room were clogged with hair. Apparently the showers hadn't been cleaned in a while. That amount of hair doesn't accumulate overnight. My request for late check out was denied. My request for a different room location other than the ground floor was denied We went to character breakfast. Be prepared to wait in multiple lines. We had to wait in line to see Mickey before breakfast. Then we had to be seated. Then we had to wait for the characters come to our table during breakfast. With two young children all the waiting was stressful. Breakfast turned out to be a 2 hour ordeal. I would not recommend this hotel if you want to relax.

This hotel is perfect for those with small kids who love Disney characters. The restaurant option is very limited and not as good as other Hawaiian hotels at this price. We went to Four Seasons next door for better dining experience. The pools and slides are great. Had lots of fun with my daughters... 4th of July fireworks were amazing! Disney Luau was quite good, but expensive like all Disney things.

This was my grandsons graduation gift. He had a wonderful time. Awesome place. Mahalo for all the staff support.

Can't not be better!!! They upgraded us to partial ocean view studio but I asked about upgrade to one bed room, they offered $50/night but it has a garden view . Room was great.

Always great at disney. Rooms were good size. We loved the pools. The shows were awesome and as always safe for the kiddos

We stayed for 6 days, it was wondeful...my son had a blast....he didn't want to leave the pool or beach area..my wife and I enjoyed it aswell..Lazy River awesome...

Only disappointment was no movies to rent or premium channels. Need to bring DVDs. Otherwise, beautiful, luxurious, property, children are plentiful but seem to be well behaved for some reason. Never seemed too crowded. Buffet was spendy but disappointing for the price. Get to pools early if you want a good lounge. The beautiful settings make up for any shortcomings. It's a huge property, they do a great job!

92-1185 Ali inui Drive Kapolei HI

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • 3 outdoor pools

Aulani, A Disney Resort & Spa places you within a mile (2 km) of popular attractions like Ko Olina Marina and Ko Olina Golf Club. This 359-room, 4.5-star resort has 3 outdoor pools along with a full-service spa and a free water park. On the beach, the resort is also close to Kahe Point Beach Park.


Dining

Enjoy dining at the resort's 2 onsite restaurants: AMA AMA specializes in Hawaiian cuisine and serves breakfast, lunch, and dinner; Makahiki offers relaxing pool views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

Guests can expect to find a flat-screen TV with satellite channels and a DVD player. Along with relaxing touches like a rainfall showerhead and a soaking tub, the bathroom offers hair dryers and free toiletries. Other standard amenities include a furnished balcony or patio, an iPod dock, and a refrigerator.


Property features

Aulani, A Disney Resort & Spa features a full-service spa, 3 outdoor pools, and a free water park. Parking is available for USD 37 per night (USD 37 per night for valet parking), and there's also an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a lazy river, a children's pool, and a 24-hour fitness center.

Room options

Room, Ocean View

King 1 | Queen 2 | Sleeps 4

Room, Partial Ocean View

King 1 | Queen 2 | Sleeps 4

Room, Garden View, Poolside

King 1 | Queen 2 | Sleeps 4

Island Gardens View Room

King 1 | Queen 2 | Sleeps 4

Guest reviews for Aulani, A Disney Resort & Spa

Everyone (20) Couples (9) Family (19)
4
Everyone

By on Dec 6, 2018

1
Everyone

The worst hotel experience. Slow and irresponsible staff. Check in and room service were highly inefficient. All you will hear is “please hold or leave a message.” Avoid this hotel.

By , from Korea on Aug 24, 2018

4
Everyone

beautiful beach and lagoons nearby,friendly staff and clean room

By , from Washington on Jul 13, 2018

5
Everyone

Other than the food and being very expensive was good

By on Apr 13, 2018

4

spring break

Everyone

Nice hotel but very expensive, particularly since no meals are included in the price. Also, rooms near the main lobby are not as quiet and i had hoped - music from the area below is easily heard. Missed the hand wipes at the buffet line that was customary on our Disney cruise last year. Glad we had a rental car as the resort offerings that we were interested in were limited to swimming.

By , from Charlotte, NC on Apr 5, 2018

3

overpriced for the value but okay.

Everyone

The Staff were very good and pleasing but not at all directed well. What I mean is that Disney is famous for taking care of the "little things that count" much more so than others. This did not happen at this facility The staff seemed well trained in being "Happy" which I understand is the ultimate product. I attended Disney Training at the Florida Institute with my Executive Staff. The Execs and Managers at this Hotel need that training. There were plenty of people and staff---They just didn't seem to know what to do and where to do it at times.

By , from California on Feb 21, 2018

4

great resort expensive parking 37$ per day

Everyone

Great vacation but parking is expensive 37$ per day.

By on Feb 4, 2018

3

nice but overpriced!

Everyone

Hotel was great but for the amount we paid, the food was terrible and highly overpriced. We ended up walking to the neighborhood restaurant as the food at the hotel was terrible. I expected much more for a hotel of that caliber.

By on Jan 18, 2018

5

friendly staff

Everyone

Right when my son and I arrived all the staff were friendly and took good care of us. Staff recognized us just from one time and made us feel special.

By , from oregon on Jan 14, 2018

4

ezpensive

Everyone
Sophia gets a hug!

I feel the rooms were fairly small and we had a very nice room with king and couch pull out but our one bedroom room in koOlina Marriot was much larger x3 and 150 less. Nevertheless everyone was very nice and the pool area was fun i was a bit shocked and disappointed the Rainbow Reef was an extra charge. We enjoyed the evening character buffe. My aunt warned us parking is too $$$ so we parked at Marriott since we double booked the rooms . We loved the characters. That was a great experience Thank you.

By , from Oregon on Nov 24, 2017

Aulani, A Disney Resort & Spa

92-1185 Ali inui Drive, Kapolei, HI 96707