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The Veil

5.0 star property

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Photo gallery for The Veil

Children's play area - indoor
Creator video
Deep-tissue massages, sports massages, massages
Front of property
Game room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Zhalayyri street 4, Astana, 10000
  • Place, Bayterek Tower
    ‪2 min drive‬
  • Place, Embassy of the United States, Astana
    ‪4 min drive‬
  • Place, Palace of Peace and Reconciliation
    ‪4 min drive‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Deluxe Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Apartment

View from room

Presidential Apartment

  • City view
  • 1067 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Senior Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Senior Double Room

  • City view
  • 605 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, River View

Hair dryer, bathrobes, slippers, heated floors

Suite, River View

  • River view
  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Presidential Suite

Pillowtop beds, minibar, in-room safe, blackout drapes

Presidential Suite

  • Sleeps 4

Junior Suite

  • Sleeps 2

View all photos for Senior Suite

Pillowtop beds, minibar, in-room safe, blackout drapes

Senior Suite

  • Sleeps 2

Deluxe Double Room

  • Sleeps 2

View all photos for River View Junior Suite

Bathroom | Hair dryer, bathrobes, slippers, heated floors

River View Junior Suite

  • Sleeps 2

05 The Veil Suite

  • Sleeps 2

Standard Room

  • Sleeps 2

About the neighborhood

Astana

Located in Almaty District, The Veil is within a mile (2 km) of sights such as House of Ministries and Supreme Court of the Republic of Kazakhstan. This 47-room, 5-star hotel has 3 restaurants, a full-service spa, and free in-room WiFi.

What's nearby

  • House of Ministries - 17 min walk - 0.9 miles
  • Bayterek Tower - 2 min drive - 1.5 miles
  • Kazakhstan Central Concert Hall - 3 min drive - 1.7 miles
  • Embassy of the United States, Astana - 4 min drive - 1.9 miles
  • Palace of Peace and Reconciliation - 4 min drive - 1.9 miles

Getting around

  • Astana Railway Station - 22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive

Restaurants

  • ‪Line Brew - ‬1 min walk
  • ‪Sandyq - ‬2 min drive
  • ‪Korizza - ‬2 min drive
  • ‪Hardee's - ‬17 min walk
  • ‪Dio Grand Cafe - ‬3 min drive

About this property

The Veil

A full-service spa, a steam room, and free WiFi in public areas are featured at The Veil. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 70 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include coffee/tea in a common area, express check-out, and laundry facilities.
103-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and slippers. Other standard amenities include minibars, coffee makers, and free local calls.
Recreational amenities at the hotel include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.

Similar properties

Free daily full breakfast
Best Western Plus Astana
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 207 reviews
$80 nightly
The price is $92
Mar 30 - Mar 31
Total with taxes and fees
Best Western Plus Astana

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cantinetta Antinori
  • Di wang
  • Line Brew Reserve
  • The Veil cafe

Things to do

  • Full-service spa
  • Playground
  • Steam room

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Full-service spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Slippers
  • Towels provided

Entertainment

  • 103-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 70 per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 970940001358

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

The Veil Hotel
The Veil Astana
The Veil Hotel Astana

Frequently asked questions

Is free cancellation available at The Veil?

The Veil provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Veil?

As of Mar 27, 2026, prices found for a 1-night stay for 2 adults at The Veil on Apr 2, 2026 start from $195, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of The Veil?

This hotel is situated in Almaty District within a short 19-minute walk of House of Ministries. You'll also find Bayterek Tower and Palace of Peace and Reconciliation within a short drive.

Is parking available on site at The Veil?

Yes, secured self parking is offered for free at the hotel.

Is there a spa available at The Veil?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages.

Does The Veil feature a casino on the premises?

No, The Veil doesn't have a casino.

Will I find an indoor pool at The Veil?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Veil?

There are plenty of amenities for couples at this hotel, including 2 bars, 3 restaurants, and a full-service spa.

Are there hot tubs at The Veil?

No, but this hotel does have a steam room.

Does The Veil have a restaurant with a breakfast menu?

Yes, The Veil has 3 restaurants, and serves free continental breakfast each morning.

Will The Veil allow pets to stay for free?

No, pets aren't allowed at The Veil.

Does The Veil have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from The Veil?

The closest major airport to The Veil is Astana (NQZ-Nursultan Nazarbayev Intl.), which is 9.4 mi away (26 minutes by car).

Can I book a room with a balcony at The Veil?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy river or city views.

The Veil Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 35 reviews
Rating 8 - Good. 6 out of 35 reviews
Rating 6 - Okay. 1 out of 35 reviews
Rating 4 - Poor. 1 out of 35 reviews
Rating 2 - Terrible. 3 out of 35 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Nikolajs

Stayed 2 nights in Dec 2025

4/10 Poor

Lale

Stayed 1 night in Oct 2025

10/10 Excellent

nikhil, Ketchikan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Veil Hotel in Astana offers modern, elegant design and spacious, well-appointed rooms. The spa facilities are excellent—peaceful, clean, and professionally run. The restaurants serve high-quality food with great presentation and atmosphere. Staff are attentive and provide smooth service throughout the stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Alisher

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

christina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were inattentive. At check in I asked to combine my two reservations and was told someone would get back to me, no one did. At check out, it was a near argument with the staff (who were asleep when I was trying to leave) about them saying I needed to have my room checked before I was “allowed” (in his words) to leave. Other staff didn’t speak English and were unhelpful when I tried to communicate over Google translate. My room was not cleaned one of the nights I stayed. I expected more from a hotel of this caliber.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and Comfy star

Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Khaled

Stayed 1 night in Jun 2024

10/10 Excellent

Khaled

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Particular and beautiful decoration. The staff is wonderful. Have a very famous restaurant. Just I didn’t like the bathroom, the sink is not very comfortable as it should be unusual bathroom
Stayed 2 nights in Jun 2024

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is wonderful, the restaurants are great, the staff is fantastic. The only thing I would change is to allow water to be thrown on the rocks in the sauna. The HUUM Electric sauna stove is designed for allowing water on the stones and the sauna is beautiful, but there is a sign not allowing. This is a mistake by the management that needs to be reviewed to make this spa area perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique hotel, with stunning views and closeness to the city centre!
Stayed 4 nights in Mar 2024

8/10 Good

Ayaz

Liked: Cleanliness

6/10 Okay

Sean

Traveled with partner
Liked: Cleanliness
While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Stayed 7 nights in Dec 2023

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cold astana

It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin, Tampa

Stayed 5 nights in Sep 2023

10/10 Excellent

Sergey

Liked: Staff & service, property conditions & facilities
Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Marina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for Singles and couples

Great for Singles and couples
Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Stayed 1 night in Jun 2023

10/10 Excellent

Vladlen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New. Tasty. Comfortable. Kids frendly

Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Stayed 1 night in Apr 2023

10/10 Excellent

Assima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is outstanding

2/10 Terrible

Sefano

Business traveler
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toller Aufenthalt

alles perfekt, es fehlt nur ein Fitnesraum. Sauna hatte nicht richtig funktioniert, nur 70 C Temperatur. Sonst alles toll
Stayed 3 nights in Feb 2025

10/10 Excellent

Hyoung Jun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and comfortable hotel

This is one of the best hotel I ever stayed. Not that big but unique design and cozy room as well. I will stay next time again
Stayed 2 nights in Feb 2025