Horrible hospitality I would fire the front desk staff!. Ladies working the front desk were rude and not friendly. Asked her about a possible upgrade since im a Expedia VIP she said it does not say anywhere that I was a VIP so you will get a standard room that you paid for. Wanted to try this place since I frequent Vallarta. Never again!
excellent location. friendly help
Convenient to the malacon and shopping
Great
Location was great,service at restaurant was a big hit or miss,overall it was our first time there and i would go back
Front desk clerks were very helpful,the staff manger to cleaning staff was wonderful
Cleanliness and convenient por many activities
This was PV's first big hotel. A lot of history here. Top location all around. Fabulous balcony with ocean view and the continuous wonderful sound of the waves when you keep the screened sliding door open. In summer, with AC on and door closed, you'll miss that soothing sound. The only negative was the morning restaurant staff, that continuously showed obvious preference to large groups and folks ordering off the menu, nearly ignoring those of us getting the simple "free" breakfast that comes with the room. Catch 22, gave low tip for rudeness, and we usually over tip.
Really enjoyed the pool and hangout area by the beach.
Ocean ,hotel, room, staff, view, clean, remodeled but rustic still..... great 8 nights
The rooms facing the alley have to deal with a lot of noise. I asked about changing rooms; they said the following morning. Following morning, they had another room but it was not much better. Otherwise, it was a relaxing Hotel, rooms were nice and clean
Great place to stay for the price! The restaurant in the hotel is delicious, and you can't beat being right next to the start of the malecon. The front desk staff are lacking in customer service skills.
Very comfortable, friendly, great location, attractive, good breakfast, good value. Weak wifi, a bit noisy.
The location was great located on the boardwalk..
Everyone at the hotel is so helpful. The restuarant has very good food and is reasonably priced. 2 Happy Hours a day is great. The only thing is the pool area which could be better to accomodate people. More tables and umbrellas. Even before pandemic. Arrangement of chairs and tables could be improved. Overall this is a great hotel.
Wonderful 'traditional ' hotel. Wluld recommend and will stay in the future
Clean and private well kept up and friendly staff and service
The location could NOT be better. Although the hotel is a bit old, it is extremely clean. My room was small, but the value was very good and the location was great, as I mentioned. If you are 5 star hotel type of person, this wouldn't be for you. But if you want a clean, convenient, friendly place to stay with great value, it would be perfect.
This is not a Hotel but rather delivers a resort feel and experience. Perfect location and amenities.
Located in Downtown Puerto Vallarta within a 5-minute walk of Malecon, Rosita Hotel is within a mile (2 km) of other popular attractions like Playa de los Muertos. This 3.5-star hotel has 114 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect free WiFi and TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.
At Rosita Hotel, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include free newspapers, a terrace, and an ATM.
Horrible hospitality I would fire the front desk staff!. Ladies working the front desk were rude and not friendly. Asked her about a possible upgrade since im a Expedia VIP she said it does not say anywhere that I was a VIP so you will get a standard room that you paid for. Wanted to try this place since I frequent Vallarta. Never again!
excellent location. friendly help
Gracias por su visita, los esperamos pronto de regreso.
Convenient to the malacon and shopping
We appreciate your comments, we are glad to know that you enjoyed your stay. We hope to see you back soon.
Great
Gracias por su visita.
Location was great,service at restaurant was a big hit or miss,overall it was our first time there and i would go back
Front desk clerks were very helpful,the staff manger to cleaning staff was wonderful
Cleanliness and convenient por many activities
This was PV's first big hotel. A lot of history here. Top location all around. Fabulous balcony with ocean view and the continuous wonderful sound of the waves when you keep the screened sliding door open. In summer, with AC on and door closed, you'll miss that soothing sound. The only negative was the morning restaurant staff, that continuously showed obvious preference to large groups and folks ordering off the menu, nearly ignoring those of us getting the simple "free" breakfast that comes with the room. Catch 22, gave low tip for rudeness, and we usually over tip.
Really enjoyed the pool and hangout area by the beach.
We are sorry you had this bad experience. We appreciate you sending us your comments, as they help us detect our areas for improvement.