Fiesta Inn Nuevo Laredo3.5 out of 5.0
Recent guest reviews
great service especially jorge the manager at the reception. he communicated in english even though it was hard for him and he made us feel welcomed. great location with shopping malls and restaurants around.
We stayed twice at this hotel on the 3rd and 10th of May. The hotel was very clean and the staff at the reception desk very friendly and helpful. The wait staff in the restaurant very friendly also , very good service. Unfortunately the food was not as good. Would , stay again, but would eat outside of hotel.
Hotel lobby was very nice and clean. Quite impressive. Front desk staff and restaurant staff were outstanding. Both my rooms needed to be swept between guests though. And there are no clocks in the rooms. Only two channels which broadcast in English. There were Spanish subtitles on the screen, which could not be removed. I found this the most difficult issue only because I am hearing impaired and rely on English subtitles to watch televising. Would like to have had a more comfortable bed. It was not bad just not good. The restaurant had the most amazing tortilla soup. Best I have EVER had!
Hotel staff was very welcoming and friendly! Free breakfast is continental but for a little bit more you can add hot breakfast. It is wonderful. There was construction on our floor and we did not hear any commotion at all from it.
The current address of the Quality Inn is Ave Reforma 5530, formerly the Hotel Hacienda. I booked an accessible room with a microwave and refrigerator for a week but found when I arrived that most of the property was housing Mexican soldiers and that we had been bumped to a room at the back which was fine but was upstairs and without the facilities I asked for. The price was the same. I understand why soldiers are present in Nuevo Laredo, and I understand also that they have to be housed. At least we were very safe. It meant, however, that as almost the only non-military guests we had to walk through bunches of soldiers to exit or enter the property and that the restaurant was not completely happy about opening morning or evening just for us. Fortunately, there's a mall very close by. Ordinarily, this would be a pleasant place to stay but nothing's ordinary in Nuevo Laredo at the moment and when we arrived back in the US after 5 weeks in Mexico, the reaction of the DHS personnel was: "You did *what*?"
My family and I stayed at the Hilton Garden Inn on Wednesday, July 1st, 2009. When we woke up, we found that one of our trucks had been stolen from the parking lot of the Hilton Garden Inn. When we checked in the day before, we asked about parking lot security and were assured the not only security cameras but a Doorman constantly surveyed the area. In the morning when we confronted the front desk and Doorman about our missing vehicle, he replied, "I don't know when it could have happened, I was here the whole night". We were not offered anything for our loss: a hotel credit, a ride to the police department in order to report the crime, breakfast. Clearly hotel employees are part of a ring of thieves that stole our truck. I will never stay at this hotel again, or any other Hilton in the world. I will advise everyone I know to do the same.
We stay on holidays the service was great very polte people and friendly they are making a good service
I've been in this hotel several times, sometimes only for some day, sometimes for some month. I had 4 times very strange problems with my hotel bill. They used my creditcard no after I left the hotel for somebody else and I got the bill. I bock the hotel with my Hilton member points and get charged without request or information to my creditcard and other things been happen. Be very carefull here!!! The breackfast assortment was going down by half of the selection in one year and in the good equiped gym room, 60% of the equipment is damaged and not ready to use. Rooms are at a low standard and OK so far.
Have eaten at other hotels in Nuevo Laredo, Mexico. Stayed at several others. HOWEVER, without a doubt, the Hilton Garden Inn in Nuevo Laredo remains the number one hotel in this city. The personnel are professional, guest oriented and attend to every need. They have a business center that is staffed by a courteous staffer. The Front Desk is second to none. When you come in to the Hilton Garden Inn, and you have been there previously, they remember your name and even your room preference. These are exceptional people, more than reasonable rates and located close to everything. Safety is not an issue unless you are involved in the drug business. Taxis are reliable and the people of the City go out of their way to be accommodating. The Hilton Garden Inn is the place to stay.
This is a standard-fare hotel. Nice size room with both kings and doubles. A previous reviewer stated problems with unclean rooms and less that hospitable staff. My experience is completely opposite. Gracious staff, very clean rooms, and wireless internet (included with room price). Although it's not close to the border, a 10 dollar cab fare will get you anywhere you want to go. Highly recommended.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Within a short walk of Reform Mall, Fiesta Inn Nuevo Laredo is within 2 miles (3 km) of Cathedral Of The Holy Spirit. This 120-room, 3.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. In central Nuevo Laredo, the hotel is also close to Word Station Gabriel García Márquez and Nuevo Laredo Cultural Center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
The 120 rooms are air-conditioned and have an array of amenities, including coffee makers, free bottled water, and safes. Guests can enjoy free WiFi and plasma TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include phones, ironing boards, and desks.
At Fiesta Inn Nuevo Laredo, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center and express check-out.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 123 reviews