See all properties

Swan Novo Hamburgo

4.0 star property
Hotel in Novo Hamburgo with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Swan Novo Hamburgo

Brazilian cuisine
Reception
Interior
Reception
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Air conditioning
  • Gym
  • Pet friendly

Explore the area

View in a map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250
  • Place, National Shoe Museum
    ‪4 min walk‬
  • Place, I Fashion Outlet
    ‪6 min drive‬
  • Place, Fenac - Events and Business Center
    ‪7 min drive‬
  • Airport, Porto Alegre (POA-Salgado Filho Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite standard casal

Suite standard casal | Living area | Smart TV

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

1 bedroom, minibar, in-room safe, blackout drapes

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

1 bedroom, minibar, in-room safe, blackout drapes

Standard Twin Room

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, blackout drapes

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite standard twin

Suite standard twin | 1 bedroom, minibar, in-room safe, blackout drapes

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed | 1 bedroom, minibar, in-room safe, blackout drapes

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Casal/Twin

1 bedroom, minibar, in-room safe, blackout drapes

Standard Casal/Twin

9.4 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Standard Casal / Twin

Suite Standard Casal / Twin | 1 bedroom, minibar, in-room safe, blackout drapes

Suite Standard Casal / Twin

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

1 bedroom, minibar, in-room safe, blackout drapes

Superior Double or Twin Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Studio Suite

Executive Studio Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Executive Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

1 bedroom, minibar, in-room safe, blackout drapes

Executive Double Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

1 bedroom, minibar, in-room safe, blackout drapes

Executive Double or Twin Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | 1 bedroom, minibar, in-room safe, blackout drapes

Superior Room

  • City view
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Novo Hamburgo

Located in Hamburgo Velho, Swan Novo Hamburgo is within a 5-minute walk of sights such as Comunidade Evangelica Hamburgo Velho and National Shoe Museum. This 134-room, 4-star hotel has free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • National Shoe Museum - 4 min walk - 0.3 miles
  • Igreja Evangelica - 3 min drive - 1.2 miles
  • Bourbon Shopping - 4 min drive - 1.9 miles
  • I Fashion Outlet - 6 min drive - 2.5 miles
  • Fenac - Events and Business Center - 7 min drive - 3.0 miles

Getting around

  • Novo Hamburgo Station - 8 min drive
  • St. Alphonsus Station - 17 min drive
  • Canoas Air Force Base (QNS) - 51 min drive

Restaurants

  • ‪Café Jardim Restaurante - ‬5 min walk
  • ‪Buffet Martins - ‬8 min walk
  • ‪Restaurante Locatelli - ‬4 min walk
  • ‪Miltons Buffet - ‬7 min walk
  • ‪O Lorde Pub - ‬8 min walk

About this property

Swan Novo Hamburgo

Hotel in Novo Hamburgo with free breakfast and a fitness center
At Swan Novo Hamburgo, guests enjoy an indoor pool, a gym, and a sauna. If you drive, self parking is BRL 20.00 per day, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, conference space, and a business center.
Smart TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in pillow menus and bathrooms offer hair dryers and designer toiletries. Minibars, safes, and phones are also standard.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Similar properties

Standard Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, soundproofing

Ibis Novo Hamburgo

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 221 reviews
$41 nightly
The price is $43
Nov 7 - Nov 8
Total with taxes and fees
Ibis Novo Hamburgo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (BRL 20 per day)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for BRL 70 per pet, per night
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: BRL 20.00 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.

Property is also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Frequently asked questions

Are free cancellation options available at Swan Novo Hamburgo?

Swan Novo Hamburgo offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

What's there to do within easy reach of Swan Novo Hamburgo?

This hotel is situated in Hamburgo Velho, just steps from Comunidade Evangelica Hamburgo Velho and National Shoe Museum, and within a short walk of Schmitt-Presser House. You'll also find Cobbler Monument and Bourbon Shopping within a short drive.

Is parking available on site at Swan Novo Hamburgo?

Yes, parking is offered for BRL 20.00 per day.

Does Swan Novo Hamburgo include a casino?

No, Swan Novo Hamburgo doesn't have a casino.

Is there an indoor pool at Swan Novo Hamburgo?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at Swan Novo Hamburgo?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Swan Novo Hamburgo?

No, but this hotel does have a steam room.

Does Swan Novo Hamburgo feature a restaurant that includes a breakfast menu?

Yes, Swan Novo Hamburgo serves free buffet breakfast each morning from its restaurant.

Does Swan Novo Hamburgo allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Swan Novo Hamburgo for a fee of BRL 70 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Swan Novo Hamburgo?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Swan Novo Hamburgo?

The closest major airport to Swan Novo Hamburgo is Canoas Air Force Base (QNS), which is 21.8 mi away (51 minutes by car). Another top airport is Salgado Filho Intl. Airport (POA), which is located 23.9 mi away (36-minute drive).

Are there rooms with balconies that I can book at Swan Novo Hamburgo?

No, there aren't any guestrooms with balconies at Swan Novo Hamburgo.

Swan Novo Hamburgo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 172 out of 321 reviews
Rating 8 - Good. 78 out of 321 reviews
Rating 6 - Okay. 45 out of 321 reviews
Rating 4 - Poor. 18 out of 321 reviews
Rating 2 - Terrible. 8 out of 321 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Iara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Stayed 1 night in Apr 2025

6/10 Okay

luis

Stayed 1 night in Apr 2025

6/10 Okay

luis

Stayed 2 nights in Mar 2025

8/10 Good

Francisco

Stayed 4 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024

6/10 Okay

Ricardo

Traveled with family
Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023

8/10 Good

Iara

Stayed 5 nights in Oct 2022

10/10 Excellent

Iara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff !

We love this hotel! Very convenient location, beautiful lobby and great breakfast ! The staff is the main reason we keep going back, however … staff is very friendly and Mathew goes above and beyond the call of duty to make sure we are comfortable and enjoy our stay . Rooms need an update, but other than that our stay was perfect.
Stayed 3 nights in Jan 2022

10/10 Excellent

Iara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe, clean and amazing staff!!

Staff is very friendly and helpful! They always make me feel very welcome.... The breakfast buffet is great and it’s operating again in a very safe and sanitized way. The hotel is very clean and sanitized and they’ve taken all the necessary actions to make the entire hotel as safe as possible to avoid Covid.
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great The staff is wry friendly and helpful
Stayed 8 nights in Oct 2019

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding!!

The staff was wonderful!! They made us feel very welcome every time we walked in! Mathew at the front desk was outstanding , but everyone was great and went out of their way to accommodate any requests we had! The complementary breakfast is delicious and everything was homemade! Great selection of juices, smoothies and fresh fruit! We’d stay there again for the breakfast alone, bur the staff just made everything perfect for our stay! We will definitely go back!
Stayed 4 nights in Sep 2019

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trips to Novo Hamburgo

I always stay here while on business in Novo Hamburgo. The staff are polite and helpful, the room is clean and the area feels safe. The gym is good, but the pool is freezing!!!
Stayed 7 nights in Sep 2019

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I were at the Swan Tower NH for a meeting at the FEEVALE university and the location was great, the hotel nice and clean - not fancy but good- and the staff could not have been been more helpful!! I will stay there again without any hesitation.
Stayed 2 nights in Sep 2017

8/10 Good

Aline

Liked: Staff & service

Basic hotel

I stayed in this hotel for one night this time. The room is ok, good size but the hotel is old, need renew over all. But it has a good location and parking free.

6/10 Okay

Carlos, New York

Liked: Cleanliness, staff & service

first time in this hotel

first time in this hotel, wifi is not good, kept changing rooms.

6/10 Okay

Malcolm, Argentina

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel needs to upgrade the rooms, old furniture, old TV and old design.

6/10 Okay

BLAKE, Charleston, SC

Disliked: Cleanliness, property conditions & facilities

Very nice hotel...back in '86

Hotel needs updating

6/10 Okay

BLAKE, USA

Disliked: Property conditions & facilities

Decent

Decent hotel...good location...needs updating.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Best of the worst

I travel to Novo Hamburgo for business. Even though Swan Tower is better than average compared to most hotels in Novo Hamburgo, it is nothing special. Needs a complete renovation.

6/10 Okay

Renato

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel velho, nitidamente sem manutenção.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sWAN ATENDE AS DEMANDAS COM QUALIDADE PARA HÓSPEDE

FOI MUITO BOA A ESTADIA. ATENDEU MINHAS NECESSIDADES DE HOSPEDAGEM
Stayed 2 nights in Jun 2025

8/10 Good

Guilherme

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi uma ótima experiência, mesmo sendo 01 única noite. Visual incrível e boas acomodações.
Stayed 1 night in Jun 2025

10/10 Excellent

Paolla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

joong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025