Fairfield Inn & Suites by Marriott Chicago Southeast/Hammond2.5 out of 5.0
Recent guest reviews
Deer TripAdvisor I stayed at this hotel a few days ago had some family functions to go to the weather was absolutely chilly the area that have much in it but the golden line to this hotel was an associate named Maggie Aguirre. I came to the hotel starving been on the road all day and Miss Aguirre listen to me talk about how long I was on the road and that I was needing snacks there was nowhere close to the hotel that I can get snacks and a hotel snacks were quite pricey. She offered to bake some cookies to prevent me from leaving a hotel and I thought that was one of the kindest things that anybody could ever do I'm a business traveler I have traveled all across this country and halfway across the world and nobody has ever offer me anything like that at a hotel that was the kindest gesture that I ever received and I would like to let her staff know that she is marvelous and to tell her to keep up the good work
We checked in for a one night stay as we were traveling from Chicago to Indianapolis. We were assigned room 413 on March 11th where the sheets were stained, greasy to the touch and full of hairs from the previous guest(s). Noel, who was working the front desk that night, was incredibly apologetic, showed us a potential replacement room (also dirty) and ultimately provided clean linens for us to make the bed ourself. He handled the situation perfectly given that the hotel was close to full and housekeeping had gone home for the night. Upon checkout, the desk agent made no mention of the condition of the room. When I mentioned that we had to remake our bed, she stated that she saw the note in our account, reluctantly apologized and said "but you received clean sheets, right?" Lazy housekeeping happens, but I haven't ever felt the need to write a review about a dirty room before. It's a GM's job to perform spot checks and address issues like this with guests. I left with the impression that management is either incompetent or finds providing soiled beds to be an acceptable cost cutting measure.
The hotel staff is nice, and the hotel is close to Interstate 94 and train track. Make sure you as for a room away from the elevators and ice machine if you are a light sleeper because you will not get much sleep. Rooms 409, 410 and 411 are right next to the elevator and the ice machine. The odd number room are on the side with railroad tracks.
There was nothing really note-worthy or exceptional -- which could have been good or bad. The girl at the front desk did not explain anything other than telling us the wrong time for breakfast (630-10) but thankfully our room was right next to the breakfast area, so we were able to catch breakfast. And the front desk informed us that wifi and internet was down and she would call me when it was available. She never did call and it started working the morning we checked out. Breakfast was average. TV stations average. Bed was comfortable but average. Cop sat outside the hotel for a few hours at night...not sure if I was to feel safe or worried. Not the most personable employees but they did look up from their conversation in the lobby to say hi when we walked in late at night. And no one was at the desk when we checked out and there was a line.
From the time i pull in the parking lot to the lobby and to my room it was very clean n inviting. The employees were very helpful and polite. Breakfast was included and was very good. It made a nice comfortable stay
We showed up around 1:00 am in the morning to find our room not ready. Not really expected it to be as I forgot to ask for early check in. Jessica at the front desk was a gem! Although I could not get a room at that time without having to pay for an additional night I opted to hang out in my sister's room. Jessica said to check back around 4:00 am and see if a room would be available at that time. I went down around 4:30 am and an upgraded room was available! I gladly accepted and went to my sister's room to retrieve my daughter and grandson and we made our way to the room next door. Room was clean and perfect for the three of us. We went to our function that afternoon and came back to find that our room had not been cleaned. Fortunately, an inspector, I believe her name was Jeannette, just happened to be looking at the room across the hall. I asked her if there was a reason our room had not been cleaned and she said that room was not on the list. Not sure why but it didn't matter because Jeannette apologized, sprang into action and made up our bed and brought us clean towels. I am a travel agent and realize that mistakes can happen but how one handles those mistakes are key! This was my first time staying at Fairfield and I'm glad to say that not only will I be back but I feel confident in knowing I can book my clients there as well. Thank you, Fairfield!
The room itself was clean and comfortable. However, the bathroom was another story. Had we looked in there before getting everything else settled we would have asked for our money back and left. There was mold on both shower curtains and the water pipes kept clicking very loudly off and on through the night. Thankfully our kiddo slept through it anyways. The light switch for the bathroom is on the outside so when anyone used it at night the whole room woke up due to the light being on/door open situation. This was our first stay at a Fairfield and probably the last.
Fairfield Inns & Suites are my "go to" favorite for decent priced, clean, well managed lodging. Unfortunately this property just didn't measure up to usual Marriott standards. We stayed for just one night before an early morning flight out of ORD. We also had reservations for a return trip a week later. (cancelled due to hotel condition) Facility is showing its age. Carpets worn, paint peeling, door on elevator (the only one) shook so much I thought it would fall off the track. Pool was murky and uninviting. Checked into our King room (217) which had that musty smell that rooms that have been smoked in get. But this was a completely "smoke free" facility. It was late so we decided to just make the best of it. Should have left. As we got ready for bed we noticed that the room had a mold problem. Worn out furniture and carpeting are one thing, but mold is just a sign of poor maintenance and management. Bathroom corners and caulked areas had mold growing along with shower curtain. Under soap dish was just gross looking. Imagine my disgust when I opened the drapes in the morning to find mold growing on the sheer curtains between the window and drapes. All these issues could have been remedied with proper cleaning or replacement of shower curtain and sheer drapes. Upon leaving I spoke to the manager about these issues and she did comp our room. Disappointed though.
Great clean hotel. Stayed one night on a point stay and was very impressed. Quaint hotel off the highway, easy location to get to, three Marriott properties next to each other and freindly staff thru the hotel. Hotel was filled to capacity, and crowded at breakfast, but very nice stay. Clean room, comfortable beds, windows that open, micro & fridge, all the amenities. Indoor pool and weight room. Free breakfast, but get there early on crowded weekends. Only bad point was only one elevator.
great hotel service from jorge we lover our stay the pool the service the basket ball court the grill are and most of all the service from jorge im going back soon as i can it was like a home away from home really
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located 2 mi (3.2 km) from Purdue University Northwest, Fairfield Inn & Suites by Marriott Chicago Southeast/Hammond is within a 10-minute drive of Indiana University Northwest. This hotel has 94 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Theatre at the Center is also close to this Hammond hotel.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning.
The 94 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.
At Fairfield Inn & Suites by Marriott Chicago Southeast/Hammond, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
54.0% of guests recommend this hotelTotal of 129 reviews