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The Queens Hotel & Victoria Cloisters

2.0 star property
Riverfront hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Queens Hotel & Victoria Cloisters

Water view
Front of property
Lounge
Exterior
Breakfast and dinner served, British cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Parking available
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Queens Staith, Skeldergate, York, England, YO1 6DH
  • Place, York Christmas Market
    ‪3 min walk‬
  • Place, Jorvik Viking Centre
    ‪3 min walk‬
  • Place, Shambles
    ‪4 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room, 1 King Bed

9.0 out of 10
Wonderful
(30 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room Single Use, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room Single Use, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 200 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 1 Bedroom

Standard Twin Room, 1 Bedroom | Iron/ironing board, bed sheets

Standard Twin Room, 1 Bedroom

9.6 out of 10
Exceptional
(10 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Double Room, 1 King Bed, River View

8.4 out of 10
Very good
(10 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Single Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)
  • 200 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Iron/ironing board, bed sheets

Family Room, 1 King Bed

7.8 out of 10
Good
(14 reviews)
  • 200 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Family Room, River View

Superior Family Room, River View | Iron/ironing board, bed sheets

Superior Family Room, River View

9.0 out of 10
Wonderful
(12 reviews)
  • 200 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Double Smoking Room

Double Smoking Room | Iron/ironing board, bed sheets

Double Smoking Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Iron/ironing board, bed sheets

Superior Twin Room

  • 204 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

  • 700 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

  • 570 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bed Apt. Sleep 3 (Dbl/Sofa)(A14/16) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 3 (Dbl/Sofa)(A14/16) - No lift or accessible facilities (Annex) | Living area | 32-inch Smart TV with digital channels

One Bed Apt. Sleep 3 (Dbl/Sofa)(A14/16) - No lift or accessible facilities (Annex)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex) | Living area | 32-inch Smart TV with digital channels

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

10.0 out of 10
Exceptional
(1 review)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Double Room with Shower

Accessible Double Room with Shower | Iron/ironing board, bed sheets

Accessible Double Room with Shower

  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Twin Room with Shower

Accessible Twin Room with Shower | Iron/ironing board, bed sheets

Accessible Twin Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

York

Located in Bishophill, The Queens Hotel & Victoria Cloisters is a leisurely stroll from popular sights such as Shambles and York Minster. This 78-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour front desk.

What's nearby

  • York Christmas Market - 3 min walk - 0.2 miles
  • Jorvik Viking Centre - 3 min walk - 0.2 miles
  • York City Walls - 3 min walk - 0.2 miles
  • Shambles - 4 min walk - 0.3 miles
  • York Minster - 7 min walk - 0.4 miles

Getting around

  • York Station - 9 min walk
  • Leeds (LBA-Leeds Bradford) - 42 min drive

Restaurants

  • ‪Drift-In Cafe - ‬3 min walk
  • ‪The Ackhorne Inn - ‬3 min walk
  • ‪Tank & Paddle - ‬1 min walk
  • ‪L’uva Vino e Cucina - ‬1 min walk
  • ‪Slug & Lettuce - ‬2 min walk

About this property

The Queens Hotel & Victoria Cloisters

Riverfront hotel with a 24-hour front desk and a restaurant
The Queens Hotel & Victoria Cloisters features free WiFi in public areas and a TV in a common area. Self parking is offered for GBP 19 per night. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
32-inch Smart TVs come with digital channels. Bathrooms have hair dryers and free toiletries. Portable fans are also available.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 19 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 11.95 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Lounge
  • Royal Brasserie

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • High-pile carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 11.95 for adults and GBP 9.00 for children
  • Self parking fee: GBP 19 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, onsite parking, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds, onsite parking, and high chair.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel York
Queens Hotel
Queens York
Queens Hotel York
Queens Hotel Hotel
Queens Hotel Hotel York

Frequently asked questions

Is a free cancellation option available at The Queens Hotel & Victoria Cloisters?

The Queens Hotel & Victoria Cloisters provides free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What can I see around The Queens Hotel & Victoria Cloisters?

This hotel is situated in Bishophill within a short 6-minute walk of Shambles and also 10 minutes on foot from York Minster. You'll also find York Grand Opera House and York Dungeon less than a mile away.

Is there parking available at The Queens Hotel & Victoria Cloisters?

Yes, parking is offered for GBP 19 per night.

Does The Queens Hotel & Victoria Cloisters have a casino on the premises?

No, The Queens Hotel & Victoria Cloisters doesn't have a casino.

Is there an indoor pool at The Queens Hotel & Victoria Cloisters?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Queens Hotel & Victoria Cloisters?

Amenities that appeal to couples at this riverfront hotel include a smart TV as well as a bar and a restaurant.

Does The Queens Hotel & Victoria Cloisters have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Queens Hotel & Victoria Cloisters feature a restaurant that includes a breakfast menu?

Yes, The Queens Hotel & Victoria Cloisters serves a full breakfast for a surcharge each morning at Royal Brasserie.

Does The Queens Hotel & Victoria Cloisters allow pets to stay free of charge?

No, pets aren't allowed at The Queens Hotel & Victoria Cloisters.

Does The Queens Hotel & Victoria Cloisters have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Queens Hotel & Victoria Cloisters?

The closest major airport to The Queens Hotel & Victoria Cloisters is Leeds (LBA-Leeds Bradford), which is about 24.2 mi away.

Can I book a room with a balcony at The Queens Hotel & Victoria Cloisters?

Yes, some guestrooms at The Queens Hotel & Victoria Cloisters offer a balcony and may feature river views.

The Queens Hotel & Victoria Cloisters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 514 out of 1001 reviews
Rating 8 - Good. 357 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

janet

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Davina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great little apartment. Good location for centre of York . Secure parking though a bit of a challenge parking area very compact. Would still stay here again when visiting York for a wkd .
Stayed 2 nights in Oct 2025

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service
Clean hotel with good location near to central York. Staff overall friendly and helpful. Bedroom ok but bathroom very tired looking. Fan in bathroom is very noisy and comes on with the light but doesnt turn off for a long time. Found hack that by removing room card it switched everything off. Was quickest way to knock off the noise. Breakfast was ok but could have been warmer and a few more options on the continental would have been nice. Would gladly pay a bit more for this. Parking is onsite but due to river flooding had to move to a mutli storey 5 min walk away. Overall a great central location if visiting York.
Stayed 2 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Second visit to the Queens. The hotel is well placed for central York, with a plethora of pubs and eateries around. The room was cosy, overlooking the river, at an extra cost, which was great really. The usual coffee granule packs (Nescafe) teas (Yorkshire, if course) and a couple of biscuits were on offer in the room. Everything you need for a short break including towels, shampoo, and hairdryer all as standard. The hotel room looked tired though, the room was ok but needed sprucing up, the bed was showing its age, creaking whenever we turned! Breakfast was extra but a really great deal and something I'd highly recommend. Fresh coffee, cereals, continental and English all available through self service. Booking is essential as it always seemed a busy place in a morning. Parking is extra, and needs to be booked, currently £19 a night, which is inline with York prices, though if you arrive by train, it's only a 15 minute walk. Every member of staff was very welcoming, said hello and couldn't be more helpful. All in all, another great visit, lovely staff and a friendly hotel which just needs a bit of love and updating in the bedroom.
View from the window (Room 49).
Stayed 1 night in Oct 2025

8/10 Good

Laurel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for train station and all of town. Very quiet, spacious room. Breakfast buffet rather than cooked to order, but they would do individual egg order. I'd definitely stay again, and worth upgrade to river view.
Stayed 4 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment block securely locked and car park also secured by locked gate. Small apartment with corner kitchen ideal for a city break. All thoroughly clean with all you would require in a kitchen.
Stayed 2 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V
Stayed 1 night in Oct 2025

8/10 Good

Chris

Traveled with partner
We have often stayed at this hotel. Had a room with a fantastic view of a very flooded river. The receptionist was very friendly and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Brian

Traveled with family
Stayed 2 nights in Sep 2025

10/10 Excellent

Johnson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in York

Nice hotel that is near to both the railway station and the old city and really near to the river, which made it a pleasure walk within our stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Angela Van

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good location by the river and easy to walk to both station and city centre.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
the bath room was very tierd w
Stayed 2 nights in Sep 2025

6/10 Okay

Patti

Traveled with group
Disliked: Staff & service, property conditions & facilities
是個很舊的飯店，窗外是廚房煙管非常吵，隔音也很差，服務人員態度不是很好
Stayed 1 night in Sep 2025

2/10 Terrible

Willam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In April I booked two rooms for one night. When I arrived in September one room is on the second floor while the second room is on the third floor. Having booked two rooms at the same time with the same credit card under the same last name for the same day one would expect to ideally have ajoining rooms. Falling that then side by side or maybe across the hall. At the very least on the same floor. In this case it was me and my brother and our wives. I would have been really upset if I had arrived with my teenage son and daughter. My daughter and wife would be expected to stay on one floor while my son and I on another floor many rooms away. I am not a satisfied customer.
Stayed 1 night in Sep 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

meyoukey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here whenever I visit York. Very conveniently located between the train station and the town centre.
Stayed 2 nights in Sep 2025

10/10 Excellent

carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is quite helpful and friendly. Getting around the area is quite easy.
Stayed 1 night in Sep 2025

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful

Helpful staff with my dietary needs
Stayed 3 nights in Sep 2025

10/10 Excellent

Jian Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Had 3 nights here. Staff are really helpful. Room was lovely.
Stayed 1 night in Sep 2025

10/10 Excellent

Jian Cheng

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Very easy checkin. Room was ready early and helpful receptionist.
Stayed 1 night in Sep 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Antonino

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well located
Stayed 1 night in Aug 2025