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Elmbank Hotel

3.0 out of 5.0

Recent guest reviews

We chose here due to price and location. Somewhere to lay our heads after a night out and a day in York. There were a few issues that needed addressing - mould on the window walls, two single beds pushed together in place of a double bed which then led to a double duvet cover being too small for the bed. No decaf tea. Other than this the room was clean. Toiletries were provided. Water temperature and pressure fine. A small off street car park is available, also there appears to be a second small car park that belongs to the hotel. We got there early (before check-in) and there were spaces. Other than that there are spaces on the street. After reading the reviews before we went I feel this hotel was better than expected.

Follow my recent visit with my girlfriend although I'm not a regular review writer I had to write a review this time. The initial look is very nice as you walk into the building but that's about it. The room had dirty floors and walls, the sink was blocked, the cheap electric heater stopped working after a short while, the kettle was too big to get water from tap so we had to get the water from shower and finally the bed. Not only the bed made a horrible noise every time you make the smallest move but it was one of the worst ones I've ever slept on, our backs needed a physiotherapist next day. Besides of all of the above , the carpets on the corridors were "taped" with a duck tape wherever there was a hole in it which looks disgusting. Would not stay there again.

Never ever in my life have I stayed anywhere so awful. We paid £150 for 2 nights stay which didn't even include breakfast. We also booked here as we were told the hotel had car parking. We get there to discover the "car park" only holds 5 cars so we have to park a 10 minute walk away on a public main road and leave our car there for the entire weekend. Then it gets worse.... the hotel is disgusting, dirty and smelly. Our room was 245 and was so small we couldn't get round the bed, the bed that was so uncomfortable springs were sticking in our back and we barely slept. The pillows were like paper, the windows banging with the wind, the bathroom had broken tiles, the hairdryers blow smoke and haven't been pat tested in 4-5 years. The room also had a horrible stale dusty smell. I felt so dirty the whole time. We called reception asking for an iron as we had a wedding to go to and they simply said "we don't have any available". When we did eventually get one, the iron and the board were filthy and burnt through. We darent go and try the breakfast so we ate outside the hotel. We couldn't use the bar "technical difficulties". The hotel is falling apart and is literally held together by tape (see the curtains and carpets!) it's truly horrendous and I don't know how it's still in business at all. The staff weren't much better. Ladies who work at the hotel smoking in the entrance so we had to walk through their smoke. The chef also doing the same and chatting loudly to friends on the phone. Our friends had the room next door to us and paid the same price etc.. their room had a clean bathroom, a working shower and 4 poster bed... a huge contrast to our room but it was still dirty and not maintained. Please please please please... don't make the mistake we did and book this hotel. We have a baby and rarely get away anywhere and this completely ruined anything for us and not one member of staff cared!

I'm currently sat in room 241 of the Elmbank Hotel, which I booked in good faith for a weekend away with some friends. The smell when we walked in was rather concerning. I later discovered that there's a hotel cat. I love cats and have three at home but mine don't smell like that and I'd never let them roam freely around a hotel with paying guests. The rooms we've been given are completely unrecognisable to the various images they have on the websites (they've clearly spent the money they should have spent on sprucing the place up on a photographer who is skilled in Lightroom and Photoshop). The toilet doesn't flush properly- we were told our toilet is a 'double flush'. I'd have thought, given that our friend and I are both in our thirties, that we'd have figured out how to flush a toilet by now. Earlier this evening, we were waiting in the foyer for our cab when we heard a sudden rush of water. We realised that the ceiling of the bar had water pouring out of it and alerted the staff who had to find 3 buckets to deal with the flow. It turns out that some unsuspecting guest was simply showering. The staff interrupted her shower and asked her to refrain from showering before relocating her to another room. We came back this evening to find that they still have no power in the bar, due to the aforementioned leak. Our room is cold, smells a bit and the windows are rattling. I've been online looking for an alternative hotel for tomorrow night and it's likely we will be asking for our money back in the morning. Very unimpressed, particularly as this was a weekend away for me and my friends who seriously need a break to wind down and relax!

It would seem this hotel is using photographs of it's refurbished or new rooms to promote itself, when in reality you are more likely to be put in one of their standard rooms. Which are horrific. We were in room 223. Cramped, damp, no telephone, large window in the bathroom which wasn't frosted, but instead had a very flappy pink curtain, which didn't serve its purpose, so people outside found basically see you sitting on the toilet. Our pillows were thin with no spares in the cupboard. We had no hot water throughout the entire stay. As almost everyone on here has said; the reception area is really grand, with a beautiful fireplace. It sets you up to think your room will follow suit. Nope. Once you've left the main reception the carpets are taped together or stained, there's a maze of steps and doors and creaky, uneven floorboards before you can find your room, and the smell of disinfectant in the corridors is overpowering. The man that greeted us at reception on arrival was rude, didn't smile and wasn't helpful at all. We felt unwanted. He also checked us out the following morning and was the same. Really, would it kill him to smile? He didn't ask us if we had a nice stay. It's probably a good job because he wouldn't have liked our answer. The breakfast was standard. The yogurts and milk were not chilled, they were room temperature. The only redeeming feature of this hotel was the lovely lady on breakfast duty in the morning, and the friendly cat in the lounge. There are so many little things about this place that could EASILY be fixed to make the place better. It just feels like they're lazy and don't care. Frustrating. Do yourself a favour and stay somewhere else. Even if it costs you a bit more, trust me, it would be worth it.

The Elmbank hotel offers decent prices for a visitor who likes to stay nearby the York historical town. The rooms are basic with a bathroom, TV and coffee making equipment.The old building is fascinating and nicely decorated. English breakfast provides plenty of choices and was of good quality. The hotel is within a short walk from the railway station.

Stayed at the Elmbank with my partner on a brief visit to York. Chose the hotel for its location and parking, but hotel was tired and shabby. Room ok, bathroom poor- cold shower and was a trickle. Very disappointed, won't stay again.

Following a very good group dinner meal here, a month or so ago, we decided to try a weekday evening meal for a smaller group of four. The food was excellent; well cooked and presented and served reasonably quickly and at very competitive prices. There were only two small problems - the waiter would constantly refer to us as "guys" and the dining room was virtually empty with just one other couple having a very quick meal. They enjoyed their meal too. Portions were huge and plenty of veg left over. All in all a pleasant meal

Stayed here for two nights. It is amazing. The hotel is so cosey and has a periodic feel to it. The little cat (Betsy) in the hotel adds to its appeal. Rooms are large and cleaned out daily. The staff are very helpful and friendly. Location is a short walk from the main centre where u can find the jorvick Viking centre, shambles, museum, Clifford's tower, York Minister, Fairfax house and many more. Definately would recommend this hotel

The hotel inside has an old fashioned charm to it but that's where the charm ends. The infrastructure is not good and the place could do with an update, the windows were single glazed and they could do with a lick of paint at the very least, the shower pressure was very weak to the point where you don't feel you've showered properly afterwards. The bed was the worst part as it was hard and the bed wasn't made properly so we had make it up ourselves. The hotel is however in a great location to reach all the top spots in York

The Mount York England

Elmbank Hotel places you within a mile (2 km) of popular attractions like York Minster and York Dungeon. This 63-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. Jorvik Viking Centre and York National Railway Museum are also near this York hotel.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a English breakfast is served each morning for a fee.


All 63 rooms feature coffee makers and desks. Guests can expect free WiFi and flat-screen TVs with satellite channels. Hair dryers are also available.

Property features

Elmbank Hotel features free WiFi in public areas, conference space, and coffee in a common area. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.

Room options

Standard Single Room

Twin 1 | Sleeps 1

Standard Twin Room

Twin 2 | Sleeps 3

Family Room

Full 1 | Sleeps 4

Superior Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

37% of guests recommend this hotel

Total of 1049 reviews