Elmbank Hotel3.0 out of 5.0
Recent guest reviews
Just like another tripadvisor I am glad I didnt cancel my booking after reading some reviews, not sure what some people want at times. Yes the hotel was dated but was clean, the bed was clean with white bedding, bath toilet were spotless. All the staff were very helpful and polite. It was a nice a nice 10/15 minute walk to the city wall and the shops, also very near York racecourse. We didnt eat in teh hotel but other residents said the food was good. I certainly wouldnt hesitate to book again.
Our first stay in York. The staff we met were friendly enough, but the hotel itself is dated and in need of a thorough revamping. In our room the bed bases were really aged and tatty. The mattress was so lumpy we expected the springs to pop out. The carpets were threadbare in some places on the stairs. The cleaning staff were brilliant even cleaning when we said no need to. We are really pleased to be in a different hotel tonight.
Id booked my room before looking on trip advisor, so was a little panicked when id read some of the recent reviews and even tried looking for another reservation. I'm glad i didn't , yes the hotel is old, but has character not like these new refurbished white washed same old same old hotels . we stayed in the court yard in a superior double so can't really comment on what the other rooms are like. ours was clean and we was more than happy with it . All staff that we came in contact with were professional and friendly . the hotel is around 10-15 mins walk away from the centre . would i book again ....... no question I've stayed in far worse
After reading the reviews for this hotel I was unsure how the stay was going to be but I was pleasantly surprised. We couldn't arrive until late so unfortunately we did have to park about a 5 minutes walk away from the hotel and pay as there was no spaces but this was the only down fall. Reception were very helpful checked us in fast and the room was clean and modern, we stayed in a double superior room which was out in a little courtyard we really liked this as it felt more private. A short walk from the centre so you aren't in the hustle and bustle but not too far away, there is also a bus stop right outside and taxi is only £3 odd to the centre. We didn't have food at the hotel so can't comment on this but we had a drink in the bar one night and it was a really nice chilled area cheep alcohol as well so all around thumbs up, would have gave top marks if it wasn't for the parking situation 👍🏼.
after making booking in jan 2017 arrived on day 6th june everthing laid on rececptionist very helpfull and arranged taxi for next day early morning start hotel main aera a little dated but ok bar meals good for price had a room in courtyard very good spacious clean and toilet /shower 1st class
stayed here before, its now having a major refurb - which looks good the rooms already completed, we stayed in a room and part of the hotel I've not been in before, it had everything we needed, bed was large and comfortable
We had booked to stay here in August - however after reading the pretty horrific reviews and looking through the grimy photos we were seriously worried. Upon ringing we spoke to Mandy who could not have been ruder if she tried. We were told that parking was first come first serve and when questioned about refunding if the place was as horrific as reviewed we were told "oh just cancel it with Expedia." The chap we spoke to at Expedia could not have been more helpful and apologetic and refunded us. This 'hotel' needs to shape up - it will keep getting dreadful reviews if it carries on like this. I am glad we've cancelled as I think staying here would have ruined our trip.
I booked this hotel as as a deal and obtained a really good price and then I read the reviews! We arrived early so were unable to check in until after 2pm so left the car on the road outside (very limited parking), the reception and bar areas looked ok if a little dated and the carpets are tapped down in the corridors. On check in later that evening we had been given an upgraded room in the courtyard, the room and tastefully decorated, modern and clean ....great bargain find Thank You
We arrived looking for the grand facade that was shown on the booking site, what greeted us was a grey, institutional looking building with all the character and charm of a recycling plant. The stair carpet is held together with lick and spit and a fair bit of black gaffer tape. There is a nasty smell throughout the top part of the building which I wasn't able to identify. The room was tired, grubby, dirty carpets, revolting bath sealant and a dangerous floor, in my opinion, which had missing edges that seemed sharp and were certainly a breeding ground for all sorts. The divan bases on the beds were stained, the walls were covered in marks and were visibly yellowed by age.Had we not already been made to pay as soon as we arrived, I would have walked out immediately. This is presumably why they practically mug you as you walk in, otherwise they would make no money at all. So after I did the angry "we've been robbed, duped and mugged off" part, I actually did burst into tears. This place is beyond tired and unloved, it is comatose and actively disliked! How they have the gall to stay open, let alone charge the prices they do, I cannot fathom. I'm still seething and we've been home for 3 days. The staff were polite - but that is as much as can be said by way of a positive about this place. Save yourself a good deal of money and stay away from this place.
Should have read reviews before I booked. Carpets are horrible, ancient and filthy. We stayed in the lodge which hasn't been decorated for decades and smells funny. Had a drink in the bar and it was like a library, felt very uncomfortable. Bed was small and pillows were flat and no good. Curtains don't fit the windows and the room was red hot. Nine pound for breakfast so we went to an amazing cafe down the road where we got two for the same price. Shower was good, that's the positive!
- Close to York Minster and York Dungeon
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour front desk
Elmbank Hotel places you within a mile (2 km) of popular attractions like York Minster and York Dungeon. This 63-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Jorvik Viking Centre and York National Railway Museum are also near this York hotel.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a English breakfast is served each morning for a fee.
All 63 rooms feature coffee makers and desks. Guests can expect free WiFi and flat-screen TVs with satellite channels. Hair dryers are also available.
Elmbank Hotel features free WiFi in public areas, conference space, and coffee in a common area. Limited parking is available. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 1100 reviews