Elmbank Hotel

My boyfriend and I stayed here for two nights while on a trip to york. Our room was exactly what we needed with a lovely modern bathroom, tea and coffee making supplies, a fridge and a safe. The staff were lovely and polite, especially a young Asian girl who I'm very sorry that I didn't get the name of. There was also a really really cute and friendly cat! For the price we paid, we couldn't have asked for more and we were very pleased with our stay!

Old hotel but still clean and tidy there are maybe a few things that need updating ( the carpet is stuck with tape in a few places) but really that is all. The room was very spacious, everything you need, beautiful old fashioned lounge with comfy settees and big fire, nice bar area. Didn't have breakfast as we don't eat much so walked to wetherspoons near the centre. The hotel is close to the racecourse and a lovely walk into centre of York, although it is on a bus route if you want it. Limited parking but the hotel staff sorted a space for us whe we couldn't find one. For the price we couldn't fault it, oh a beautiful resident cat that just sits on a chair at the bottom of the stairs.

After booking here I read some of the reviews and thought I'd made a mistake. But no this was a great stay. It doesn't have all the facilities of a modern hotel chain, but it was a great place for a few days in York . Some of the decor needed updating but these were minor. The charm of the building way out shone those. The staff were very friendly and efficient. The food in the bar and the dining room was varied and good. If you want sterile and perfection this may not be for you but I would definitely come back again.

This was a cheap bed for the night, thankfully, would not like to have stayed any longer. The history of the place and the decor was interesting and the public areas are ok but it is all a facade as the rooms are quite shabby and the bed very uncomfortable. The food was just passable, breakfast was all self service,they didn't even bring you tea or coffee. They were very understaffed so they were rather stressed. Will definitely not be back.

It started with finding out that there were no towels when we checked into the room... The bathroom has not even a shelve where you can put your toiletries... No air conditioning, so be careful if you have to stay there in a warm (not to say hot) day. We were very annoyed to find the following morning that breakfast is served until 9 am only!!! The amazing thing is that nobody bothers to tell you that when you check in and nowhere is this written at the reception. By the way, the elderly lady at the reception was terribly unpleasant and, I might say, even rude...

The decor is a bit tired in places, but I thought it was good value for money. We had a twin room in the main building, which was fine. 15 minutes walk to the station, 25 minutes to the centre of York. The hotel has a lot more character than the chain hotels, and I would stay here again. It even has a friendly cat! Didn't have breakfast. Parking could be a problem at busy times.

Stayed 2 nights for a visit to the races. The Hotel is in an ideal position , being 15 min walk to racecourse and about 20-25 mins to city centre.Found the hotel to be very good , yes I agree the décor etc is a little dated , but the room was clean and tidy . tea /coffee and biscuits provided and was quiet even though it was very busy whilst there . Did not have breakfast so cannot comment , but the bar was good and reasonably priced and the staff were great , nothing too much trouble , and would certainly stay here again

Like most people have said,glad we didn't take notice of other reviews! Yes carpets and decor are a bit tired but if you look at the oak staircase leading to rooms it marvellous. There is a piano which is there to be used with no one telling you not to touch! The drinks were the cheapest in the hotel than anywhere in York. We had the breakfast which was really good and plenty of it . We ate in the resteraunt on the Saturday and again it was great. We found all the staff to be polite and attentive,a particular mention for Amy who couldn't do enough and we had a laugh with and she seemed to be there constantly! Our rooms had been recently refurbished and were spotless and new! We stayed in 102 in courtyard.All in all a good stay and will return.

Found this hotel out of desperation after paying £100 for the privilege of being turned away from the Chelmsford Place Guest House on arrival simply because we had a baby. After 5 minutes of searching, the owner finally managed to find the small print on the website where it says they don't take children under 5. So we were stranded with nowhere to stay. A quick google search lead us to the Elmbank Hotel and Lodge which had some rooms still available that night at a reasonable cost, so we drove straight over to ask whether we could stay. On our arrival, staff were extremely sympathetic, and advised us to book directly on their website because it was possible to get a cheaper deal than through booking.com. Following that, they even ended up giving us a free upgrade to a family room, so that we would have enough space to set up a travel cot, which was done promptly. The room we were put in was very clean and comfortably furnished, the bathroom was also in great condition. We were so relieved and had a great 2 nights' stay. The staff had a friendly Yorkshire demeanour. We also had the cooked breakfast, which was about average for hotels of this price. Upon departing we were thinking to leave a good review due to their kindness in helping us out in a sticky situation, and were really surprised to see some of the terrible reviews! We think that what happened was that in getting an upgrade to a family room, we were given an area at the back that had been more recently renovated and were in better condition than the rest of the hotel. Yes, there is gaffa tape on the floor in some parts, but we didn't even notice this until we read the reviews. Also, upon checking out, the receptionist couldn't seem to establish whether we'd already paid or not. So in short, book a family room and keep an eye on when you pay and you can have a great stay in York here!