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Elmbank Hotel

3.0 out of 5.0

Recent guest reviews

I booked this through Booking.com - we stayed in room 207 - we arrived early and managed to park ok - went into York which was a 10min walk the came back to check in at 2:00 - yes there was tape on the carpet and the room was dated and in need of freshening up but it's not a one rating when it costs 54.00 for a night. The only problem was the food a bit cold. But it did the job as we hardly spend any time in the room other than sleeping - The staff were great which helps Stayed April 2017, travelled as a couple Less 

I booked this through Booking.com - we stayed in room 243 - we arrived early and managed to park ok - went into York which was a 10min walk the came back to check in at 2:00 - yes there was tape on the carpet and the room was dated and in need of freshening up but it's not a one rating when it costs £54 for a night. Probably wouldn't stay here again but it did the job as we hardly spend any time in the room other than sleeping - Perhaps some people want to pay peanuts and expect a palace

Me and my partner booked this hotel on the basis that it was relatively close to the town centre and train station, and since we were only staying the one night we werent too fussed about the cost. Absolutely should have been, granted this is not the most expensive hotel we have ever stayed, but it certainly is the most disgusting. The place looks beautiful from outside, but that's about it. The carpet is being held together with duct tape, stained and faded. A thick layer of dust covers everything in the main stairwell. On to the room, was very dusty and smelt musty. The bed linen had holes in, the window didnt shut properly and the walls are probably made of paper. We didn't sleep all night as our neighbour had quite a bad cough, he couldnt help that obviously, but the hotel should have done more to alleviate this problem. The bathroom was quite clean, though the handles in the bath/shower had fallen off and you couldnt tell what was hot and what was cold. The water took a while to get hot also. Breakfast is £9 for a cooked buffet and the continental is £7, having a quick glance about comments about the breakfast, were quite glad we chose to get out as soon as we could. Given all this, I was going to say that the staff were lovely and quite genuine. Unfortunately, when we were checking out we were stood their for a good 5 minutes before anyone came out of the office because they were so very busy making crude and disgusting remarks about their paying guests. Some of the things we heard were stunning, the total disregard for the state of the hotel is one thing, but talking about your guests as if they were a piece of dirt is quite another. The staff should be ashamed of themselves. Having always gone into smaller businesses like this, I have always been open minded. I like giving to hard working individuals who go out of their way to make your stay as comfortable as possible. All I can say is avoid this hotel at all costs. *0/5

Stayed here for 1 night and wanted to leave as soon as I got here! Rooms reminded me of an old people's home! Had no sleep due to constant banging and awful beds, I would never recommend this hotel. Stay elsewhere!!

Me and my boyfriend checked in the Elmbank hotel on Saturday 15th April we arrived to find there was very limited parking spaces. When we got the keys to our room we were in the lodge across from the hotel. we entered the room to find the carpet stained all over. The lights were flickering for a few moments when you switch them on and the hair dryer hadn't been tested since October 2014. The head board on the bed was constantly wacking the wall behind whenever we rolled over in bed. The room was very dated and old and needed some work done to it ASAP. Furthermore the "free wifi" they advertise barely works and my boyfriend were blocked from using the wifi. On a good note the staff were nice at the most. If you are looking for a hotel to stay in York, i highly recommend you DON'T choose Elmbank Hotel.

I was really looking forward to visiting York as we had never been, the Hotel is very well located - that is all. There was nowhere to park on arrival, the sullen accented chap on reception when we checked in dismissively directed us to parking somewhere half a mile away. Inside the building was very dingy and poorly lit and I kid you not the carpet was held together in numerous places with duct tape. We parked in the courtyard area as there was a car in there but we left tons of space and walked into the city. On our return the same chap was waiting for us and accused us of moving cones and removing a chain to park where we had, which we had not, and that we were blocking an emergency exit which we were not. Surely the chain across the courtyard we allegedly moved was blocking emergency access? There would be more parking available for guests if staff were not using these spaces. We had a twin room and a family room, the twin room beds were very uncomfortable. The family room was very dated, the ensuite bathroom smelled badly of old dampness, had a door painted in a 'nicotine stain' shade and was badly lit. There was an electric fan that was filthy, both of the inadequately sized litter bins were very old looking and one was rusty, there was a hair in my bed which actually I was not overly fussed about in isolation but combined with all the other details it generally made me feel like the room was grubby. The walls were very thin and there was a lot of noise from other rooms at night. In our three bedded family room measuring approximately 12ft by 14ft there was one bedside lamp. The décor and furniture is cheap and dated. The bedroom door next to ours sounded the same as ours and equally as loud when it shut and the sullen bloke who 'welcomed' us to the property had a very loud conversation with someone in the corridor outside our room at 6.45 on our first morning. This prompted us to cancel as much of our stay as was possible without losing out financially. We stayed 2 nights rather than 4. Wifi was useless. Apart from the accented bloke the other staff appeared really friendly and helpful, perhaps he needs to get a job he likes or maybe just where he does not have to deal with the public. Even for a budget hotel it was really quite bad.

I was very nervous about staying here after reading all the reviews. I personally think these are a bit harsh. The first impressions of this hotel are very nice. The main hotel corridors look like they are in the process of being decorated, the bar is quaint and very friendly. I cannot comment on the food as we didn't eat here. Our room was in the courtyard, I was pleasantly surprised it was lovely! So clean and the decor was nice. The room had a big tv mounted on the wall, a safe and fridge that was stocked with juice, water and kit Kats. On the 2nd morning our room was cleaned and the bed was made. I cannot complain about staying here the staff are lovely! If your looking for a posh hotel this isn't it, but for a friendly stay with a 15min walk into town then this place is for you.

Absolutely disgusting. The room I stayed in was cold and damp. Bathroom was tiny, and covered in mould/damp. The washbasin in the bedroom can only be described as a health hazard, and in a real state of disrepair. Carpet in the room was covered in stains, and areas of damp. Carpet in the corridors was held together by gaffer tape. There is also a cat wandering around the corridors and dining area..I can only guess why they have this.

After seeing the pictures of the rooms, I was bitterly disappointed in ours. It was in desperate need of updating. Dusty edges and skirting boards, stains on the walls and and extremely noisy floorboards above our room. On the plus side the bathroom was spotless. The shower and bath were great. Overall it's overpriced, I'd have expected more. No vegetarian option for the cooked breakfast, which at £9 per person is overpriced for what it was

Easy to find by car. Could do with larger parking facilities. Only 10 min walk into town centre. Stayed on room basis only so can't comment on food. Friendly staff. Oldy worldly hotel. My families room was stunning 4 posted bed & large room with sofa & chairs. Ours average but comfortable.

Room options

Standard Single Room

Twin 1 | Sleeps 1

Standard Double Room

Full 1 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Superior Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

37% of guests recommend this hotel

Total of 1074 reviews