Check in and check out, six different families reservation were lost that were in front of us. If you left your room, your key stopped working and you had to wait in line again
Conveniently located. Friendly staff. All in all a great stay!
Pool was a hit with the grandkids (and adults)
I have stayed here year after year, but was disappointed with the facility. I realize they were short handed with help. The first floor was in the process of renovations and signs of apology were posted. My room was on the third floor and the bathroom tile floor was both dirty and cracked with grout missing. Maybe they have started with the first floor and will be working their way up to the third floor with renovations.
The staff member who checked us in was great! She was friendly and really enjoyed her job.
I didn’t like that when I woke up my sneakers where soaked. I realized I have put them under a sprinkler head. I believe it leaked into my sneaker. Not to happy about that.
Very loud
We booked two rooms. The bathrooms were okay, shower gel, shampoo, conditioner dispensers were completely empty. We were only provided 2 towels and we had kids with us. Room phones were dead, couldn’t call for room service. Carpet wasn’t that clean. The breakfast was terrible they didn’t refill enough. We waited 45 mins for breakfast still had not enough. The two positives were that mattress was very comfortable and AC unit was working nice.
Upon check in, was told by the front desk clerk that the AC in the lobby was not working. I was assured that the rooms were "cold" and the issue was not in the rooms. Had two rooms and both never got below 78 . .. Almost no sleep. And was told at check in that the FB manager was off on Mon/Tues so there would only be grab and go . . reserved the room for the hot breakfast that was advertised. Too many options so will NEVER be back to this property.
The hotel is doing some remodeling. It’s good. Very convenient for the area and if you go with family a lot things to explore around. I am guessing because of the pandemic they didn’t organize and prepare well for the breakfast time and the coffee area.
Staff are very nice
The continental breakfast consisted of rice crispies and orange juice. Even the coffee was terrible.
Convenient, clean and affordable location in ski/hiking country with friendly front desk staff. My only complaint is that the hot tub on the weekend of 13 Feb 2021 was set way too hot to use with no temperature control available to guests in the pool area and when I brought this up to the manager he didn’t seem to care at all...he said the hot tub shouldn’t have been open at all, but it clearly was and people were trying to use it repeatedly only to be jumping out 20 seconds later with their skin turned red. Never even went to the pool area to look himself, that interaction is the only negative thing I can say.
As always it was an easy booking experience and a pleasant stay. The hallway rugs are a bit dangerous on the second floor as they have bumps and wrinkles which we all tripped over. The stairs weren’t vacuumed and gives the hotel an unkept look. The pool and hot tub were great as well as our room. Breakfast is always a great touch and the folks running it are so pleasant. Overall very nice stay.
Nice property but definitely is showing the age. Friendly staff, good breakfast included. Great location.
The room was nice sized for two queens , beds were comfortable. The only thing that was on the down side which isnt a deal breaker for us was the breakfast was meh, and the hair dryer didnt work in the room. Staff was very nice , and the pool temperature was much better this time . Overall it was a decent stay snd we would stay here again !
Settlers' Green Outlet Village is a short stroll from Holiday Inn Express North Conway, an IHG Hotel, and other popular attractions like Conway Scenic Railway are within a few miles (5 km). This 78-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you on weekdays from 6:00 AM to 9:30 AM.
TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free newspapers.
Guests of Holiday Inn Express North Conway, an IHG Hotel enjoy an indoor pool, free WiFi in public areas, and a 24-hour business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.
Check in and check out, six different families reservation were lost that were in front of us. If you left your room, your key stopped working and you had to wait in line again
Conveniently located. Friendly staff. All in all a great stay!
Pool was a hit with the grandkids (and adults)
I have stayed here year after year, but was disappointed with the facility. I realize they were short handed with help. The first floor was in the process of renovations and signs of apology were posted. My room was on the third floor and the bathroom tile floor was both dirty and cracked with grout missing. Maybe they have started with the first floor and will be working their way up to the third floor with renovations.
The staff member who checked us in was great! She was friendly and really enjoyed her job.
I didn’t like that when I woke up my sneakers where soaked. I realized I have put them under a sprinkler head. I believe it leaked into my sneaker. Not to happy about that.
Very loud
We booked two rooms. The bathrooms were okay, shower gel, shampoo, conditioner dispensers were completely empty. We were only provided 2 towels and we had kids with us. Room phones were dead, couldn’t call for room service. Carpet wasn’t that clean. The breakfast was terrible they didn’t refill enough. We waited 45 mins for breakfast still had not enough. The two positives were that mattress was very comfortable and AC unit was working nice.
Upon check in, was told by the front desk clerk that the AC in the lobby was not working. I was assured that the rooms were "cold" and the issue was not in the rooms. Had two rooms and both never got below 78 . .. Almost no sleep. And was told at check in that the FB manager was off on Mon/Tues so there would only be grab and go . . reserved the room for the hot breakfast that was advertised. Too many options so will NEVER be back to this property.
The hotel is doing some remodeling. It’s good. Very convenient for the area and if you go with family a lot things to explore around. I am guessing because of the pandemic they didn’t organize and prepare well for the breakfast time and the coffee area.
