My husband and I (mid 30s) just got back from staying at the Barcelo Aruba. The hotel is in a great location right outside the downtown area with all shops, bars, and restaraunts. The hotel is clean and the beach is beautiful. The pool bar had a great vibe with good music and drinks were great. The nightly entertainment was also great! Live nightly singer in the lounge followed by a live band or performance show in the ballroom. The buffet was fine for breakfast and lunch but the restaraunts on site were not very good, by day 3 we were going out to dinner. Overall good experience!!
The pool had limited chairs and had no place to sit... The pool/Towel lady ( chuuby with Braded red hair) was rude and you can tell hates her job . The food int he buffet was always cold and under cooked . The deserts were frozen and shipped in ( not home made) The buffet was the same every day with no variety and food was way below average. When I got there I had the worst room and was told NO upgrade was available after letting the front desk manager know I have been at this hotel many times years ago and even got married there 7 yrs ago,,, Then to be approched by a bell hopp who got me a upgraded room . I guess he was able to pull some strings . Terrble experence and will not be back
IT SUCKED!!! 5 STARS MY BUTT! ITS 1 STAR. FILTHY UPHOLSTERY IN ROOM AND LOBBY, TERRIBLE FOOD..MOSTLY DEEP FRIED OR OVER SALTED OR SICKENING. I WAS SICK FROM THEIR FOOD FOR ONE COMPLETE DAY AND HAD TO REMAIN IN MY ROOM WITHOUT MEDICAL ASSISTANCE! ** ALSO HAD TO AWAKEN BETWEEN 4AM AND 5AM TO " SAVE A CHAIR NEAR POOL AND BEACH"!!! IT WAS LIKE A CHEAP MOTEL!! IF YOU DIDN'T SAVE YOURSELF A CHAIR AT POOL OR BEACH "THEY HAD NONE TO GIVE YOU!!" FIRST DAY: NO HOT WATER!!!! TOOK MAINTENANCE 20 MINUTES TO GET THERE EACH DAY MAIDS WERE SO SLIW CLEANING ROOM I HAD TO STAY OUT OF ROOM PAST 4PM ALTHOUGH I GOT UP VERY EARLY!!! I'M DONE WITH ORBITZ!! AND IM WRITING REVIEWS ABOUT ORBITZ, UNITED, AMERICAN, BARCELO ARUBA CITING HOW TERRIBLE AND DISGUSTING EVERYTHING WAS!!
Overall we really enjoyed our stay at the Barcelo. The staff was extremely friendly and Aruba is a great place to vacation in general. I thought the breakfast choices were a little slim because the buffet is the only option. And getting a chair for the pool was probably the worst part because you need to go put towels on chairs at 6am or you won’t get a spot. But if you are beach people you don’t have to worry about it because they have endless chairs at the beach. Besides those two things we had a great vacation and lots of fun
Can’t say enough good things about the staff, from the second the doormen great you, fantastic. As well as housekeepers, bartenders to managers. Super friendly and personable. They make the hotel better. Rooms are good enough. Can get loud though sometimes depending where your room is located. Food is ok. Breakfast and lunch buffets are fine.
Need more vegan options for people.
Service is bad
From the moment we got there the front staff were unfriendly. We did not get the room paid for we’re stuck with 1 bed pool room. The management said room will be ready in day or two never was. The food was inedible we had to pay for outside food even though was all inclusive. Our house cleaning never once cleaned our room so we basically slept in sand for 5 days. The towel staff were rude and so mean so many days couldn’t get fresh pool towels. We have stayed at Barcelo before this is not up To standard.
This property is dated and it shows. The only pro is that it is located in an area where there are lots of shopping restaurants and nightlife right outside the resort. The rooms are old and moldy. The first room we were given had a huge bump surrounded by areas of mold in the ceiling. It turned out to be a water leak cause by what seems to be due to an extreme condensation problem. We winded up spending the first night there because we didn’t notice the leak and the amount of mold right away. We had just arrived and it was late so we pretty much just ate, showered and went to sleep. Also, a key card had to be installed into this mechanism on wall in order to turn the lights on. We were then offered another room which had a very loud AC so we refused. We then switched to a room which was better but still a bit dated and had mold in the sink and various other areas. The faucet was also not properly installed over the sink which made it difficult to use and caused the water to run off onto the countertop. The AC was also bit loud (though not as bad as the second room) which turned out to be a blessing in some way because it helped drown out the loud music that could be heard at night. I’m a light sleeper so it wasn’t great. The food and entertainment are mediocre compared to all the other all inclusive resorts we stayed at. This place needs a major overhaul on the rooms and is definitely at the bottom of our list.
Great location. Plenty of shops, bars and restaurants across the street. Felt very safe.
Terrible
I will definitely be coming back with my entire family! This hotel is very clean and the hotel staff are excellent! The restaurant are goods and the activities are endless! 6 nights just wasn’t enough time to do all I wanted so I’ll be back Barcelo Aruba! Thank you all!!
This All-inclusive said kayaking, pool tables, and other water sports were included but weren’t. Couldn’t book restaurants they were all reserved and had limited hours. Small food portions, no place for breakfast/lunch other then buffet. People put towels on pool chairs for hours but weren’t there so couldn’t use. Got into argument about pool chairs due to being inconsiderate of everyone else trying to use chairs but not being able to. Staff unaware of daily activities. Overall disappointed because paid a lot but didn’t have options listed. It wasn’t worth all inclusive. Some live music good but too short. Events finished too quick (less then 1/2 hour). Next time I won’t be going here but instead book a hotel and then go to my restaurant of choice. Best food we had was at wacky wahoo of course not at hotel or all inclusive.
The staff was extremely rude and the food was awful.
I wished it had more space outside and better food and the sitting area it was to cool
Liked the pool & how close it was to the beach. What i didn't like was we could only have 4 bottles of water a day in our room. This should not be an issue at an all inclusive. We are not drinkers so they saved alot of money!!!
Overall a very nice experience. Only issue the food in their restaurants was not bad but could have been better
Barceló Aruba - All Inclusive places you within 2 miles (3 km) of popular sights like Palm Beach and Eagle Beach. This 373-room, 4-star property has a full-service spa, a casino, and 5 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 5 restaurants, including The Palm, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free minibar items, balconies or patios, and coffee makers are other standard amenities.
Guests of Barceló Aruba - All Inclusive have access to a full-service spa, a casino, and an outdoor pool. If you plan to drive, free offsite parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.
My husband and I (mid 30s) just got back from staying at the Barcelo Aruba. The hotel is in a great location right outside the downtown area with all shops, bars, and restaraunts. The hotel is clean and the beach is beautiful. The pool bar had a great vibe with good music and drinks were great. The nightly entertainment was also great! Live nightly singer in the lounge followed by a live band or performance show in the ballroom. The buffet was fine for breakfast and lunch but the restaraunts on site were not very good, by day 3 we were going out to dinner. Overall good experience!!
The pool had limited chairs and had no place to sit... The pool/Towel lady ( chuuby with Braded red hair) was rude and you can tell hates her job . The food int he buffet was always cold and under cooked . The deserts were frozen and shipped in ( not home made) The buffet was the same every day with no variety and food was way below average. When I got there I had the worst room and was told NO upgrade was available after letting the front desk manager know I have been at this hotel many times years ago and even got married there 7 yrs ago,,, Then to be approched by a bell hopp who got me a upgraded room . I guess he was able to pull some strings . Terrble experence and will not be back
IT SUCKED!!! 5 STARS MY BUTT! ITS 1 STAR. FILTHY UPHOLSTERY IN ROOM AND LOBBY, TERRIBLE FOOD..MOSTLY DEEP FRIED OR OVER SALTED OR SICKENING. I WAS SICK FROM THEIR FOOD FOR ONE COMPLETE DAY AND HAD TO REMAIN IN MY ROOM WITHOUT MEDICAL ASSISTANCE! ** ALSO HAD TO AWAKEN BETWEEN 4AM AND 5AM TO " SAVE A CHAIR NEAR POOL AND BEACH"!!! IT WAS LIKE A CHEAP MOTEL!! IF YOU DIDN'T SAVE YOURSELF A CHAIR AT POOL OR BEACH "THEY HAD NONE TO GIVE YOU!!" FIRST DAY: NO HOT WATER!!!! TOOK MAINTENANCE 20 MINUTES TO GET THERE EACH DAY MAIDS WERE SO SLIW CLEANING ROOM I HAD TO STAY OUT OF ROOM PAST 4PM ALTHOUGH I GOT UP VERY EARLY!!! I'M DONE WITH ORBITZ!! AND IM WRITING REVIEWS ABOUT ORBITZ, UNITED, AMERICAN, BARCELO ARUBA CITING HOW TERRIBLE AND DISGUSTING EVERYTHING WAS!!
Dear Frederika, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Kind regards,
Overall we really enjoyed our stay at the Barcelo. The staff was extremely friendly and Aruba is a great place to vacation in general. I thought the breakfast choices were a little slim because the buffet is the only option. And getting a chair for the pool was probably the worst part because you need to go put towels on chairs at 6am or you won’t get a spot. But if you are beach people you don’t have to worry about it because they have endless chairs at the beach. Besides those two things we had a great vacation and lots of fun
Dear Jason, Firstly we would like to thank you for the review you shared following your recent visit to our Barceló hotel. At Barceló we strive to deliver an excellent service, therefore we are sorry to read about the breakfast options and the pool chairs, nevertheless we thank you for your constructive remarks and will make sure to share your review with our head of departments for improvement. On the other hand, we are glad to read that you have enjoyed your stay with us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your chosen hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,
Can’t say enough good things about the staff, from the second the doormen great you, fantastic. As well as housekeepers, bartenders to managers. Super friendly and personable. They make the hotel better. Rooms are good enough. Can get loud though sometimes depending where your room is located. Food is ok. Breakfast and lunch buffets are fine.
Dear Derek, Firstly we would like to thank you for choosing our Barceló Aruba hotel for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we met your holiday needs and wishes. Furthermore, we would like to express our sincerest gratitude for your kind words toward our team as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining experiences among us. Finally, we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards,
Need more vegan options for people.
Dear Atiya, Thank you for the time you spent to share your feedback on your recent stay at our Barceló Aruba.At Barceló we understand that food and drinks are important aspects of our guests’ overall experience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were unsatisfied with the variety and believe we did not have enough vegan options is a bummer, we will certainly revise and communicate it with our chefs to work on this aspect of our service. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,
Service is bad
Dear Olga, Our guests' comments provide us with an opportunity to see our hotel through their eyes, giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share your personal experience in the hotel. We want to apologize for the service you mention in the review, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us Once again, we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Kind regards,
From the moment we got there the front staff were unfriendly. We did not get the room paid for we’re stuck with 1 bed pool room. The management said room will be ready in day or two never was. The food was inedible we had to pay for outside food even though was all inclusive. Our house cleaning never once cleaned our room so we basically slept in sand for 5 days. The towel staff were rude and so mean so many days couldn’t get fresh pool towels. We have stayed at Barcelo before this is not up To standard.
Dear Jeannette, Although we sincerely regret reading that your stay at our Barceló Aruba fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Kind regards,
This property is dated and it shows. The only pro is that it is located in an area where there are lots of shopping restaurants and nightlife right outside the resort. The rooms are old and moldy. The first room we were given had a huge bump surrounded by areas of mold in the ceiling. It turned out to be a water leak cause by what seems to be due to an extreme condensation problem. We winded up spending the first night there because we didn’t notice the leak and the amount of mold right away. We had just arrived and it was late so we pretty much just ate, showered and went to sleep. Also, a key card had to be installed into this mechanism on wall in order to turn the lights on. We were then offered another room which had a very loud AC so we refused. We then switched to a room which was better but still a bit dated and had mold in the sink and various other areas. The faucet was also not properly installed over the sink which made it difficult to use and caused the water to run off onto the countertop. The AC was also bit loud (though not as bad as the second room) which turned out to be a blessing in some way because it helped drown out the loud music that could be heard at night. I’m a light sleeper so it wasn’t great. The food and entertainment are mediocre compared to all the other all inclusive resorts we stayed at. This place needs a major overhaul on the rooms and is definitely at the bottom of our list.
Dear Amamauth, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Kind regards,
Great location. Plenty of shops, bars and restaurants across the street. Felt very safe.
Dear Hubert, Thank you so much for your comments. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,
Dear Mark, We first would like to thank you for choosing Barceló Aruba for your holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We will take a look at your comments for further revision and improvement. Nonetheless, we invite you to come back in the future and experience the quality of service we are known for. We wish you all the best. Kind regards,