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Hotel Grand Toya

3.0 star property
Hotel with free parking, a short walk to Toyako Hot Spring

Choose dates to view prices

Photo gallery for Hotel Grand Toya

Lake view
1 bedroom, in-room safe, desk, blackout drapes
Exterior
Cafe
1 bedroom, in-room safe, desk, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included
  • Business services

Explore the area

Map
144 Toyako Onsen, Toyako, Hokkaido, 049-5721
  • Toyako Onsen
    ‪1 min walk‬
  • Toyako Hot Spring
    ‪4 min walk‬
  • Usuzanfunka Memorial Park
    ‪10 min walk‬

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Room options

View all photos for Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

1 bedroom, in-room safe, desk, blackout drapes

Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

8.8 out of 10
Excellent
(5 reviews)
  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

1 bedroom, in-room safe, desk, blackout drapes

Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

1 bedroom, in-room safe, desk, blackout drapes

Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

9.0 out of 10
Wonderful
(2 reviews)
  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Lake View Japanese Style Room with Shared Bathroom

1 bedroom, in-room safe, desk, blackout drapes

Lake View Japanese Style Room with Shared Bathroom

  • Sleeps 4
  • 4 Twin Futons

View all photos for Lake View 8 Tatami Japanese Style Room With Toilet Non-smoking

Interior

Lake View 8 Tatami Japanese Style Room With Toilet Non-smoking

  • Sleeps 4
  • 4 Twin Futons

Quadruple Room With Shared Bathroom

  • Sleeps 4
  • 4 Twin Futons

8-tatami Mat Japanese-style Room Facing The Lake (equipped With Air Conditioning And Washing Machine Toilet) [Standard] [Japanese Room] [Non-smoking] [Lake View]

  • Sleeps 4
  • 4 Twin Futons

About the neighborhood

Toyako

Toyako Hot Spring is a short stroll from Hotel Grand Toya, and other popular attractions like Lake Toya are within a mile (2 km). This 3-star hotel has 39 guestrooms and offers conveniences like a coffee shop/cafe, free in-room WiFi, and free self parking.

What's nearby

  • Toyako Onsen - 1 min walk - 0.0 miles
  • Toyako Hot Spring - 4 min walk - 0.3 miles
  • Usuzanfunka Memorial Park - 10 min walk - 0.6 miles
  • Lake Toya - 2 min drive - 1.3 miles
  • Showashinzan Ropeway - 7 min drive - 4.2 miles

Getting around

  • Toya Station - 10 min drive
  • New Chitose Intl. Airport (CTS) - 89 min drive

Restaurants

  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬3 min walk
  • ‪Mogmog - ‬5 min walk
  • ‪風の音 - ‬4 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬5 min walk
  • ‪デメキン食堂 - ‬4 min walk

About this property

Hotel Grand Toya

Hotel with free parking, a short walk to Toyako Hot Spring
Guests of Hotel Grand Toya enjoy free WiFi in public areas, a meeting room, and a ballroom. If you drive, take advantage of free parking. Front-desk staff can assist with securing valuables and luggage storage. Other amenities at this hot springs hotel include a vending machine and a gift shop.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have toilets with an electronic bidet, children's slippers, and slippers. Other standard amenities include safes and desks. Bathrooms are shared.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free breakfast available
  • A coffee shop/cafe

Things to do

  • Hot springs

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Ballroom
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Hair dryer (on request)
  • Shared bathroom
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Heating
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
This property's rollawayextra bed fee is charged for children ages 2-6

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for JPY 1100.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: JPY 1100.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-6:30 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Grand Toya
Grand Toya
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
Hotel Grand Toya Hotel
Hotel Grand Toya Toyako
Hotel Grand Toya Hotel Toyako

Frequently asked questions

Is free cancellation available at Hotel Grand Toya?

Hotel Grand Toya provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What's there to see near Hotel Grand Toya?

Located steps from Toyako Onsen, this hotel is in Toyako, and within a 10-minute walk of Toyako Hot Spring and Usuzanfunka Memorial Park. You'll also find Lake Toya and Shikotsu-Toya National Park within a short drive.

Is there parking available at Hotel Grand Toya?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Is a spa located at Hotel Grand Toya?

Spa services at the hotel include massages.

Does Hotel Grand Toya have a casino?

No, Hotel Grand Toya doesn't have a casino.

Will I find an indoor pool at Hotel Grand Toya?

No, there is no indoor pool at this hotel.

Is Hotel Grand Toya a good place to stay for couples?

Couples will appreciate amenities at this hotel, including free Internet access and slippers in each guestroom with some featuring lake views.

Are there hot tubs at Hotel Grand Toya?

No, but guests can enjoy on-site hot springs at this hotel.

Does Hotel Grand Toya feature a restaurant that includes a breakfast menu?

Yes, Hotel Grand Toya serves Japanese breakfast each morning for a surcharge from its cafe.

Will Hotel Grand Toya allow pets to stay free of charge?

No, pets aren't allowed at Hotel Grand Toya though service animals are welcome.

Does Hotel Grand Toya have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hotel Grand Toya?

No, there aren't any guestrooms with balconies at Hotel Grand Toya.

Hotel Grand Toya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 161 reviews
Rating 8 - Good. 63 out of 161 reviews
Rating 6 - Okay. 41 out of 161 reviews
Rating 4 - Poor. 14 out of 161 reviews
Rating 2 - Terrible. 4 out of 161 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Fiung ping

Stayed 1 night in Oct 2024

4/10 Poor

Isabel, Brossard

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel needs to be renovated, the onsen is very old and dark. The room is very basic but the view is great. We could see the fireworks from our bedroom window. The staff were very nice. It’s conveniently located near the bus station. I would splurge to stay at a better hotel that has an onsen that is inviting and that has better accommodations. Feels like an hotel from the 80s!
Stayed 3 nights in Oct 2024

8/10 Good

THERESA L H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Room for 3 pax
Dinner
Breakfast
Stayed 1 night in Aug 2024

8/10 Good

THERESA L H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Dinner
Breakfast
Fireworks
Stayed 1 night in Aug 2024

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
The view of Lake Touya was superb. We had a small room for 3 but I didn’t mind. We had somewhat overcast days so the mountains in the lake was a bit blurr but it made the scenery more mythical.
Stayed 1 night in Aug 2024

10/10 Excellent

Zhong

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Yen Ping

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.
Stayed 2 nights in May 2023

8/10 Good

Yun Seong

Traveled with family
Liked: Cleanliness, staff & service
This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath. Right by the lakeside, and we have a room with great view of lake and mountain. Did not eat there as it was an over nighter for us. Good place to experience onsen, Japanese style room, reminding me of ryokans.
Stayed 1 night in Apr 2023

10/10 Excellent

John, Austin

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money and good service

Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to the bus station. Good onsen. Great dinner and breakfast. Nice staff. Area was nice. Room view was majestic. 10a checkout time was kind of too early. Free luggage storage only until12p. Hallway smelled bad like someone smoked there.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A night with firework

Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable. It is good to see the firework inside the room (first 10 mins of the show).
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfectly situated traditional onsen hotel.

Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.
Stayed 1 night in Sep 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check out time should extend to 11am instead of 10

Good view , fresh air, nice . Really enjoyed
Stayed 1 night in Jun 2019

8/10 Good

Shinn Shyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very traditional Japanese style hotel with nice hot spring bath. Highly recommend.
Stayed 1 night in Apr 2019

10/10 Excellent

Judy, Taiwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything is good.
Stayed 1 night in Feb 2019

6/10 Okay

Ong

Extremely Disappointed- bus parking outside window

After reading the review, I was looking forward to a nice lake view room. Therefore, I was extremely disappointed when the room allocated to us was 1st floor and facing bus parking instead of lake view:( Well, the onsen was good as in others’ review.
Stayed 1 night in Feb 2018

8/10 Good

arc, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The staff was great and very helpful with everything. The big barthroom opens 24hrs. Breakfast though was just a bit too simple but overall it’s quite alright
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with this hotel, room was outdated, food was terrible and not fresh. Heavily over priced. Front desk staff was okay, overall Not recommended.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Nice Lake View

One of the best location hotel we stayed. Absolute lake view. Room was clean. Room size was good, considered Japanese standard. Stroll along the lake and watch fire works. Hot spring was decent, though preferred more space. Japanese room has no bathroom, only toilet. Only way to bath is to go public hot spring. Compared to other hotels in Japan, the front office staff were relatively less friendly (by Japanese standard).

4/10 Poor

PA, Penang, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty & smelly hotel

This hotel is too old and really need a major uplift! We can smell the kitchen cooking just outside our room. More horrible, the toilet has urine smell which means it was not properly clean before we check-in. The Onsen, oh my god is so dirty and poorly maintained. This is not even a 3 star rating hotel!!

10/10 Excellent

WeiSheng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Experience the public onsen and the Japanese culture of using onsen. And the hotel staffs are really helpful.

8/10 Good

mee ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort