Park Hyatt Ningbo is a fantastic getaway especially for those who live in Shanghai. After less than 2 and half hours we reached the resort fully surrounded by nature and magneficient lake. We really enjoyed wide variety of dinning option as well as infinity outdoor pool.

I would have scored a 2 but the food was good and wine list was reasonable for a hotel. It’s totally isolated, there is no other places close to go eat or have a drink. Some of the outbuildings look rundown. I guess in the summer this will be a mosquito nightmare. Not so easy to communicate limited English but managed to get buy. There only 1 bar that opens at 6pm and for me that does not fit a 5 star Hotel there should be a lobby bar where people can meet up. We had to sit in the restaurant and have drinks not sociable as we had a very big group. Rooms need Remodel dated and dirty.

I’m a regular guest at the Park Hyatt Ningbo Resort, but today the Brunch at the Western Restaurant was a big disappointment. As usual many guest build up their own buffet on their table which means that the buffet was at 11:30AM already on the low level. It’s nothing new, but normally when we order food from the recommendation card it takes some minutes to get it. In the past it was for me ok, but today the restaurant was not able within 45min to bring two slice of Pizza and one Spagetti. When we ask - the answer was too many guest - sorry for a 5star hotel you need to be able to handle this. Further when I complain at the settlement of my bill about the situation I only get a smile. To summarize: the food was never special, but the localization makes it worth to go, but now with this bad service the whole deal is way overpriced and for me a no go for future.

I must admit this property blew me away in all possible ways. The lay out, the spacing, the design and the architecture was perfection. I can easily say it is the most beautiful resort I have ever seen in my life. My partner and I stayed in early January where occupancy was very low. It was quiet, serene and tranquil. It felt like the resort belongs to just the two of us. We had a morning walk around the property one morning and it was unreal and dreamy. It was amazing. The villages, the lake, the tea house, the view was, everything was just breath-taking. Breakfast was excellent, due to the low occupancy, we had a'la carte buffet, which is more than sufficient. We can't wait to come back! This is definitely on top of our list. Just some minor feedback: 1. There's some wall patching work in the corridor in one morning. If the hotel knows that the work is scheduled that day, you should have blocked out the rooms along the block and not assign it to us. 2. Lack of bottled water in the room 3. More training in English language for the front desk and service staff would be great All in all, it's still a 10/10 for us. Look no further. This is a must stay property in Ningbo!

The Park Hyatt Ningbo is forgettable except for its poor service, which is as gray and dreary as the mist over Dongqian lake. If a hotel wants to charge 5-star prices, guests are owed 5-star service. The service level at the Park Hyatt is on par with a Holiday Inn Express and is definitely subpar to stays at the Park Hyatt in Bangkok and Shanghai. On arrival on Christmas Eve, check in kicked off with a FIRM no from the front office manager about dinner in the Western Cafe called the Djning Room. When I asked how many guests in the restaurant were in-house, they could not answer (I suspect 20% based on the occupancy of the hotel during my stay). I further asked why they would not send an email to guests at the time of reservation (I used the Hyatt website) recommending to make a restaurant booking prior to arrival because the venue was expected to be full with outside patrons. 30-mins later after the FOM suggested sitting outside in 10 C drizzle and making a booking at the nearby Hilton, did the GM weigh in and arrange a table. Not ONCE did a member of staff say “Let me see what I can do.” It was always NO, NO, NO. Note: The only staff that regularly said hello onsite were the house keeping and maintenance staff which basically sums up the issue with the guest facing front office and restaurant staff: who cares? The rooms are dark but spacious. The bed is comfortable with a good view of the TV. The bathroom is spacious with bathtub and shower (good pressure and temperature). The brightest part of the room are the lighting / shade consoles next to the bed and doors. If you need a dark room to sleep, forget it. There are bright lights on each console and even covering them with paper was not enough. I would recommend more water and a bottle opening that works. Back to the Dining Room. The Christmas Eve buffet was fine. Lots of fresh seafood and cooked meats were on offer. Overall, the cuisine both Western and Chinese is solid with a wide variety of both. However, the service once again is flat out poor! During three visits to the restaurant, no one EVER checked in on the table which meant a constant raising of the hand to get attention. The highlight of the first evening was watching Chef Tommy Wong yell across the restaurant at staff to get a knife for the cheese board. When no one bothered, after a minute, he wiped his paring knife across his waist towel and handed it to me. At least it was handle first! Honestly, not once was there an offer to refill coffee, clear plates, etc. But of course, the experience wouldn’t be complete without the staff chasing me to the elevator to sign the bill even though a room number was given on arrival and the staff had ample time to drop the bill on the table. Classy. The Seafood House has great food but average service. I would actually recommend dining here for the local dishes and Chinese seafood / vegetarian options. Hand raising was once again an art form in this outlet. That said, the staff did try and that alone keeps the Overall Rating from Terrible. The gym and pool area are on par with other Park and Grand Hyatts. Check out was uneventful and departure was fun as another car decided to honk at the parked car while I was loading luggage.

We had Dinner at the Hyatt in the dining room Restaurant. They have a good mix of western and chinese food on the menu. All we have tried was goods. Prices as usual at 5 star Hotels. Good place to have western food in Ningbo

Before I get into the food stuff, most of the staff does does not speak English, but they are eager to help. I was there for business but we chose this hotel mainly because it was a nice rest from the heavy schedule we had. The resort is magnificent. It has several places to have tea and dine. I enjoyed walking around the grounds, the place was beautiful. The rooms are very spacious and comfortable. I am not sure if I would stay here again mainly because it is far from where business takes me in this area, but I would recommend this for honeymooners or people traveling on leisure around this area.

The lake is lovely and peaceful and the overall complex is nice. A quiet haven in what can be the intensity of travelling in China. Hotel is large and spread out with nice facilities. Some rooms are very tired, the first one we were put in certainly was, credit to the staff they moved us without so much as question when we asked for a better room - Rose was amazing. Remember to bring a bathing cap if you want to swim. There are some beautiful historic buildings like Red and the Tea Room so make sure you explore. The place needs a lounge and bar.

The Japanese design office “super potato” obviously have done a good job - this hotel is based on an ancient village and it’s beautifully designed along the original style. We were very much looking forward to experience this place especially when some friends highly recommended the Chinese restaurant here. The Chinese restaurant was good, the staff was helpful. But we must point out a few disappointments we experienced at this hotel: 1, checkin: I understand the staff are trying to be helpful, but if they start to serve one customer, maybe they shouldn’t let the customer wait and try to multitasking, such as serving another customer or answering calls? 2, no welcome drinks at the front desk, no welcome card in the room or on the TV - this is quite a normal standard these days, don’t you think? 3, confusing signs - we were looking for the “western restaurant” that the staff referred to, but the sign says “dinning”, the Chinese characters are “Happy Pavillon”, we walked up and down the stairs, also asked a cleaner in Chinese but he told us a wrong direction, 4, at the “western restaurant”, we waited a long time for our food. After hassling the staff, one waitress, who is rather sweet, told us that the main dishes were ready but not the appetisers, 5, Room - there weren’t enough wall sockets on the wall next to the bed. We had to ask for an extension cord - please find the photo of our “sophisticated” setup in a five star hotel below (the black charger is from the hotel, for both the lamp and the telephone, originally it occupied the only wall socket), 6, shower - we couldn’t believe that we had hold the shower head instead of putting it on the wall above your head when showering at a Park Hyatt (please check the photo out). I guess you can picture how we showered, not nice, 7, bath - again, please see the photo, the cylinder shaped water switch is very very hard to turn on and off, I had to ask my boyfriend to help and he had to use a towel to grab them. What a design error! 8, the waiting and booking - the restaurants seem quite busy, happy to see the restaurants got a good business. However, as in-house guests, we had to make bookings one day before (no one told us about this when we booked the hotel, we could have ended up without any dinner during the first night). The odd thing is, if a luxury hotel decide to have so many guest rooms, don’t you think they should build enough space for their guests to eat? Or at least treat the in-house guests as top priority before taking guests from the outside? 9, breakfast juices - not natural juices, flavoured and coloured, We are trying to look at the positive side, and we understand how difficult to achieve a high standard service in China, however the points above are quite basic, we would like to bring them up and wish to see this “high-end” beautiful hotel to be a more pleasant destination.