Boscolo Exedra Nice, Autograph Collection5.0 out of 5.0
Recent guest reviews
My partner and I stayed at this lovely hotel for two nights recently. We have stayed here on a number of occasions and always found a warm welcome by the reception and concierge staff. The decor of the hotel won't appeal to everyone so if your looking for traditional Nicoise style then this won't be the place for you but if you like a more design led oasis of calm then this will be right up your street. We booked a junior suite which had views over the Boulevard Victor Hugo, the room was lovely, airy, bright and the bed comfortable, one down side was that the shower controls were located on the back wall of the rain shower so you effectively got soaked in either hot or cold water until you regulated the temperature... a small criticism. Breakfast was included which was a table service and we enjoyed the selection of either cooked or continental. We enjoyed the bar a couple of times, it was rather quiet and slightly lacking in atmosphere but nice for a night cap or two! We didn't use the spa on this occasion or the restaurant so unable to comment on those but we had a fabulous time here and having stayed in other 5 star hotels in Nice we continue to return to the Boscolo Exedra, can't wait to return...
From the wonderful greeting the staff give you when you arrive in the stunning lobby area this hotel is outstanding. Beautiful decor, great service and good location. Our room was stunning, large, comfortable, nice balcony. Can’t think of a negative. No doubt costly in high season, but at winter rates you would be mad to stay anywhere else in Nice.
This hotel is small and intimate in every way from the moment you arrive in front of the hotel you are treated with the utmost professionalism. The hotel is beautiful, clean and modern with delightful body wash, shampoo and conditioner. The small tubes of lotion were great, too. The thick towels were the size of bath sheets and were of very good quality. For some reason we didn’t get wash cloths until the last day of our 3-day trip. The bed was very comfortable as were the pillows. The sheets were smooth and comfortable as was the duvet—all smelled clean and fresh. The room was always a comfortable temperature that could be controlled. Note that the window has an electric soundproof shade that is typically turned down nightly and acts to shield the morning sun from the room. You can turn it up or down yourself from the light controls as soon as you walk into the room. Our room included breakfast which was fresh, delicious and filling comprised of an assortment of meat, cheese, yoghurt, cereals and fruit served buffet style and menu for the entree. Service was excellent. This hotel is in downtown Nice central to the shops and restaurants. I highly recommend this hotel. Its hotel rating is completely accurate. As a result of my experience, I look forward to returning to this exceptionally beautiful city filled with very kind citizens.
Many thanks to all for a lovely stay - clean, funky and very nice and helpful staff on reception and concierge services. The pool is fab too. Very quiet for sleeping and we enjoyed the breakfast although never had room for the doughnut trolley they bring round! Recommended.
We stayed August 2017. We asked for a high room and were not provided with one when we checked in - so we asked for a different room. Initially we were told there were no other rooms however after pressing the receptionist managed to find a different room for us. Not sure if it was because of platinum status but the room we were eventually provided with was an upgraded room. (Given the status - it would have been good to have got this room initially given they do say they try and upgrade platinum members where possible) The room itself was great - modern and spacious and a little view of a cathedral. Amazing large waterfall shower. Location is great - walking distance of Nice's main shopping and bout 10 minutes from the train station (walk). We used our points to have the breakfast which was really great. Cooked breakfast plus a really great spread. (As the cost was quite high, we probably wouldn't have done this without points) Special mention to Elizabetta at reception - she went out of her way to try and find us reservations at restaurants we wanted to eat at and was generally really helpful and friendly. We definitely benefit from some perks from being marriott members (upgrade and free extensive breakfasts) - but all being equal we would definitely stay here again. Staff are super friendly too.
For various reasons we had a very poor experience at this hotel. Despite raising reasonable concerns, we never felt that the poor service was properly addressed and I feel that a 1 star rating is warranted. To support this low grade, I will paste the content of the concern we raised to the hotel after our stay (we were offered 10,000 Marriott Reward points as a result if our complaints which we did not want and have no use for): We stayed at the Boscolo Exedra Nice from Friday 13th October to Monday 16th October 2017. The stay was to celebrate my partners 50th and was a gift from me. I paid over and above what I normally would as I wanted a really special luxurious weekend and for us to feel looked after. The cost per room per night was 220EUR room only. Our issues revolve around the poor standard of room service that we experienced and the fact that after we finally decided to report the matter, the issues were not addressed. Because there were so many minor details, I will set them out in bullet points: The toilet was filthy with a build up of filth and bacteria coming down from the rim - have photos for reference. The music player in the room was filthy. In addition, it was an iPod docking station suitable for use up to iPhone 4 so unless you had a 6 year old iPhone, you couldn’t listen to music. Have photos for reference We received no bed turn down service. The face flannels were removed after the first night and were not replenished again. There was no shower gel. The hair dryer supplied was cheap and not fit for purpose. Two bars of soap were supplied at the start of our stay and were not renewed. We had no milk to make drinks in the room after the first night. The tea was not replaced after the first night. Dirty glasses were left on the bedside tables after room service. Small items around the sink and bath were not arranged neat and tidy after room service. Empty plastic bottles were left in the room after room service. Little things like toilet rolls were left on the dispenser when they only had a few sheets left. We couldn’t get the shower head to function although this was explained to us and it did work. We were reluctant to complain the first day because complaining is a negative process and we didn’t want to spoil the stay. However, after two nights of poor service we decided we should complain. I spoke to reception who handed us over to guest relations. I outlined all the issues and received an apology. The lady said she would speak to her manager and would confirm to us their direction. We went back up to the room. Five minutes later, a bottle of prosecco arrived with six macarons and within a further two minutes the telephone rang. The lady from guest relations said that she was very sorry for our inconvenience and was pleased to confirm that they would remove our room service and mini-bar charges up to this point. I asked her to confirm what the charges were. They came to 33EUR. I said that I was not happy with the suggestion and would get back to them. Five minutes later, they called again and said that they would deduct 100EUR from the bill and also remove the 33EUR room charges. We didn’t want the debate to dominate our stay so we accepted. Reception asked us to confirm when we left the room (it was about 5pm at this point) that evening and room service would correct the issues we had reported. We left the room at 7.30pm and told reception when we left. When we got back we could see that room service had been in the room. However, the toilet was still filthy, the music player was still filthy, there was still no milk or tea, the soap had not been replaced, there still was no shower gel, there were two dirty glasses by the bed, the bed had not been turned down (have photos for reference), no turndown chocolates, there were still no face cloths. Basically nothing had been done to address our concerns. The next morning, when we were checking out, my partner had to pop back to the room to get a water bottle we had left behind. The Duty Manager was there (Nicolas) and he said he was checking that room service had corrected the issues (why he didn’t check the night before I don’t understand). My partner pointed out that they had not and physically showed him the issues in the room. My partner also showed him the pictures we had taken when we got in that night. There was no defence, the Duty Manager simply said it wasn’t acceptable, they needed to do better and he kept apologising. He then said he wanted to apologise to me so he followed my partner down and apologised to me face to face but this was just too little too late as we were checking out feeling very unhappy about our stay. By this stage, we both thought that the meaningless apologies were nothing short of insulting. We had paid a premium price to stay at a 5 star hotel. We had received poor service and had politely reported it. We had received an insulting offer of compensation to coincide with a free bottle of prosecco and when we had not accepted this, the hotel begrudgingly increased the reduction to 133EUR. Worse still, having been through this process, no improvements were made and when the Duty Manager could see with his own eyes how poor the standard was, he just repeatedly apologised but didn’t take any action. Due to the fact that the issues we highlighted were not resolved we would like a second opinion on our belief that the compensation offered was not appropriate and welcome your response on the matter.
I was impressed with this hotel before I even got to the check-in desk. The outside of the building is beautiful, as is the lobby. Very clean and classic with huge statues. The staff could not have been more welcoming and helpful throughout my stay. The standard of service was absolutely excellent. I had a fantastic room with a balcony, I’ll let the photos do the talking. The location is also superb. 2 minute walk to the main shopping street, Avenue Jean Médecin and a 10 minute walk to the beach and the old medieval town, which is where you find the highest concentration of bars and restaurants. If I ever visit Nice again I will stay here for certain. There is some extensive work going on in the road outside at the moment building a new station on Boulevard Victor Hugo underground for the east-west tramline in Nice. Don’t be put off by this though, this work didn’t disturb me at all (my balcony overlooked Boulevard Victor Hugo) and taxis can still get to the front door.
Very friendly professional staff , understanding the guests needs. Food was awesome with an incredible variety everyday. Room was very clean with a most comfortable bed and very large shower. True to French tradition the art Decor was very impressive.
I can here for a a bit of chill time by myself and I must say it was lovely. The attention to detail with the service was great with lots of lovely extra touches. The building was great and will be even better after the tram opens. Special mention to the great breakfast team in ho made me feel so welcome and looked after!
Lovely hotel in a great position. Very attentive staff. Very comfortable. Great position for transport and right in the centre of Nice. The room service was good, as was the pool / spa. Our room was quiet, and well equipped
- Walking distance to Nice Etoile Shopping Center and Place Massena
- Free WiFi in rooms and public areas
- Onsite dining
Located in Centre Ville-Gare, Boscolo Exedra Nice, Autograph Collection is within a 5-minute walk of Nice Etoile Shopping Center and within 15 minutes of other popular attractions like Place Massena. This 112-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Located in central Nice, the hotel is also near Nice Theatre and Cours Saleya.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
Boscolo Exedra Nice, Autograph Collection's 112 soundproofed rooms provide minibars, safes, and desks. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. In-room massages are available.
Boscolo Exedra Nice, Autograph Collection features a full-service spa, an indoor pool, and a health club. Valet parking is available for EUR 35 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 1555 reviews