The Vermont Hotel4.0 out of 5.0
Recent guest reviews
We choose this hotel as I was taking part in The Great North Run, it's location being very convenient. A little walk was needed to get to the start, as I assume due to the high numbers of runners, they moved it to the motorway. The hotel has limited car parking, so we were very pleased to find there was an available space, the pleasant concierge took our keys and left us to check in. Wonderful. We were allocated a room, which unfortunately after we had unpacked and settled, discovered the TV came on, but with no signal and consequently no picture. The reception sent somebody straight away, but they were unable to rectify the problem. We were immediately offered another room which was perfect. Very impressed with the way the issue was dealt with. The room was absolutely fine, large with comfortable beds, nicely appointed bathroom. We had opted to eat out casually, but discovered everywhere was completely full, so decided at the last minute to eat in the Hotel's restaurant . Bearing in mind I had not dressed for the occasion, which I was acutely aware of, they were most welcoming. A fantastic meal followed. We were looked after by Daniel (I think), who was great, attentive, efficient and welcoming. The restaurant itself has a lovely relaxing atmosphere, nice decor. In the evening it lends itself to wearing something smart, with the background music playing, it creates a really nice experience. We did not experience breakfast here. I understand this is a extra charge to the rate we had paid. The lounge and bar areas are very peaceful and comfortable. The lifts in the hotel are perhaps 'a little slow' and seem to default to the exit lobby/reception on floor 6. This hotel was definitely the right choice for us. We really could not fault the pleasant staff and the way they handled situations when they arose. We recently had a most unpleasant stay in a so called 'fabulous 5*'hotel' which could do with having lessons from this hotel on how to run a slick operation! For the guests who had rooms at the front of the hotel, they will have splendid views of the Tyne Bridge. Perhaps if I decide to run The Great North in the future, we would request a room with a view over the bridge. Very pleasant stay
A very good 4 star hotel centrally located in the city. An ideal base for the Quayside to view Millenium bridge, Sage, etc and close to bars and restaurants and a short walk to the main shops. The staff at breakfast were excellent and the reception on the whole were very helpful and friendly. The star was Steve from concierge who was extremely helpful on our last day. Nothing was too much trouble. The only negative is that the duvet on the bed wad very bukly and heavy which resulted in disturbed sleep due to the heat and discomfort. We would really appreciate the option of a lightweight duvet. Not everyone feels cold 1 Nonetheless, we had a very enjoyable stay.
The staff,food,rooms and service are first rate. When in the area again I will only stop here from now on. We were given a suite (Dyson fan) with outstanding views of the Tyne bridge and the food was fantastic.
Stayed here for a girlie night out for my birthday. Gorgeous old worldy hotel but contemporary too. Decor is beautiful and the service was great. Fab for a romantic stay. Cocktail bar in the basement is lovely too, can get noisy not that we heard as we were out late but we did hear a lady complaining at reception about her lack of sleep. Poor lass. No complaints from us. Five star!!!
We were looking for a central base in Newcastle to explore the city and outlying areas. The hotel provided these basic requirements and much more. The staff were so friendly and welcoming and nothing was too much trouble. Rooms spacious and modern with that classic contemporary feel. The afternoon tea in the Redwood bar was outstanding as were the cocktails. Completely recommend a stay at this hoe
I have stayed in the Vermont about 4 times for work and also to visit my son who is studying Newcastle. The hotel has really good staff and the service is exceptional. It is a little like stepping back in time. The bar area is very welcoming, the food is good, though the Chef can try a little too hard to be different and innovative, without perhaps 'nailing' the basics. This said I will keep re-booking, it is a lovely hotel.
It's worst 4star I've ever stayed in .We carefully chose a 4 star as we really needed a bit of a pamper. From the non verbal welcome from 'steve' the grumpy concierge to the raw breakfast it was awful .Dark corridors lead to poorly lit rooms ,bad smelling toilets, no shower gel ,no water,disgustingly soiled flat pillows ,cold thin duvet. Felt like an Adams Family theme park !The worst nights sleep ever as we were above a nightclub,no sleep at all as after the club ended the staff spent hours clearing up by what appeared to be breaking every bottle in the place! We asked reception what time it would be quiet and were told firstly 3am them 1am and they could look to move us but didn't know if any free rooms ( it was after midnight)What they passed for breakfast was final straw so we thought !Raw porridge and my sister who suffers from Coeliac Disease asked for her raw heel of bread to be returned and toasted and was then given half slice back as they burnt the rest and I asked for porridge which came uncooked with a coffee cup of sugar! Seriously cold uncooked. We were given a refund on breakfast. Honestly the worst.
Having been given a Next voucher as a gift I booked afternoon tea for two at The Vermont. We were shown to our seats and ordered two lattes while we waited as we were quite early. The waitress came across and took the voucher only to return to say they didn't accept those type of vouchers. It was quite embarrassing really as I had telephoned several weeks earlier to book and been told it was fine, but she proceeded to say they weren't on the list offering afternoon tea then after she had made several trips to speak to her manager she said they would accept it on this occasion (so glad I kept the email with the confirmation address of the venue I'd booked which was The Vermont.). I was then informed the voucher only covered us for £37 and we would have to pay an additional £2.98. Needless to say it was so embarrassing being told they didn't accept these vouchers while other guests were around, however, we chose to stay and I have to say the tea didn't disappoint. The finger sandwiches 1 each of salmon, ham, egg and cress and coronation chicken were nice as were the fruit scones and bite size cakes. At the end of the tea we paid an extra £15, £7 for 2 lattes, £2.98 voucher difference and the cost of a glass of prosecco. The hotel was lovely, we managed to get a parking space right outside although the car park was full. The staff overall were friendly and helpful and while the mix up with the voucher didn't appear to be the hotel's fault I don't think I'd go back again. I do think they could have waived the £2.98 as a goodwill gesture and then taken it up with Next.
Loved the hotel everything was five star service. The rooms were very comfortable and clean.dining room very professional but drink service lacking. Concierge were so helpful. Prices in the bar were very expensive. We loved the location.
A superb hotel with friendly staff who can't do enough for you. A tasty breakfast with plenty of choices and the room was very clean and spacious. Ideal location for shopping and a few minutes walk from the river.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 2066 reviews