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Embassy Newcastle, Sure Hotel Collection by Best Western

2.5 star property

Choose dates to view prices

Photo gallery for Embassy Newcastle, Sure Hotel Collection by Best Western

Daily to-go breakfast for a fee
Deluxe Room, 2 Twin Beds, Non Smoking | Desk, free WiFi, bed sheets, wheelchair access
Exterior
Daily to-go breakfast for a fee
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Lobley Hill Road, Gateshead, England, NE11 9NA
  • Place, Dunston Leisure Centre
    ‪5 min drive‬
  • Place, Saltwell Park
    ‪6 min drive‬
  • Place, Saltwell Park Dog Walking Area
    ‪8 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Desk, free WiFi, bed sheets, wheelchair access

Standard Room, 1 Double Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Desk, free WiFi, bed sheets, wheelchair access

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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Exterior

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About the neighborhood

Gateshead

Located in Team Valley, Embassy Newcastle, Sure Hotel Collection by Best Western is within a few miles (5 km) of sights such as Newcastle-upon-Tyne St. Mary's Cathedral and Newcastle-upon-Tyne Discovery Museum. This 42-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and concierge services.

What's nearby

  • Dunston Leisure Centre - 5 min drive - 1.5 miles
  • Saltwell Park - 6 min drive - 1.9 miles
  • Maze - 6 min drive - 2.1 miles
  • Saltwell Park Dog Walking Area - 8 min drive - 1.7 miles
  • St. James' Park - 8 min drive - 3.3 miles

Getting around

  • St James Station - 6 min drive
  • Dunston Station - 7 min drive
  • Newcastle Intl. Airport (NCL) - 21 min drive

Restaurants

  • ‪Saltwell Towers - ‬4 min drive
  • ‪Ping On - ‬3 min drive
  • ‪The Highwayman - ‬3 min drive
  • ‪Greggs - ‬6 min walk
  • ‪Chow Chow - ‬4 min drive

About this property

Embassy Newcastle, Sure Hotel Collection by Best Western

Guests staying at Embassy Newcastle, Sure Hotel Collection by Best Western enjoy free WiFi in public areas, laundry facilities, and a vending machine. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other amenities include electric kettles, fans, and desks.

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Front of property - evening/night
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  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,000 reviews
$56 nightly
The price is $67
Jun 21 - Jun 22
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 9:00 AM for a fee: GBP 7 for adults and GBP 4 for children

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Fan
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately GBP 7 for adults and GBP 4 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and mobile payments. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Premier Inn Newcastle South Hotel Gateshead
Premier Inn Newcastle South Hotel
Premier Inn Newcastle South Gateshead
Premier Inn Newcastle South Hotel Newcastle Upon Tyne
Premier Inn Newcastle South
Embassy Newcastle, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

What's there to see close to Embassy Newcastle, Sure Hotel Collection by Best Western?

This hotel is situated in Team Valley, close to Quayside, St. James' Park, and Beamish Open Air Museum. You'll also find Metrocentre and Angel of the North within a short drive.

How much does it cost to stay at Embassy Newcastle, Sure Hotel Collection by Best Western?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Embassy Newcastle, Sure Hotel Collection by Best Western on Jun 18, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Embassy Newcastle, Sure Hotel Collection by Best Western?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Embassy Newcastle, Sure Hotel Collection by Best Western have a casino on the premises?

No, Embassy Newcastle, Sure Hotel Collection by Best Western doesn't have a casino.

Is there an indoor pool at Embassy Newcastle, Sure Hotel Collection by Best Western?

No, there is no indoor pool at this hotel.

Does Embassy Newcastle, Sure Hotel Collection by Best Western have a hot tub?

No, there isn't a spa tub at this hotel.

Does Embassy Newcastle, Sure Hotel Collection by Best Western have a restaurant that serves breakfast?

Embassy Newcastle, Sure Hotel Collection by Best Western offers to-go breakfast each morning for a surcharge though there is no restaurant.

Does Embassy Newcastle, Sure Hotel Collection by Best Western allow pets to stay free of charge?

No, pets aren't allowed at Embassy Newcastle, Sure Hotel Collection by Best Western though service animals are welcome.

Does Embassy Newcastle, Sure Hotel Collection by Best Western have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Embassy Newcastle, Sure Hotel Collection by Best Western?

The closest major airport to Embassy Newcastle, Sure Hotel Collection by Best Western is Newcastle Intl. Airport (NCL), which is 9.9 mi away (21 minutes by car).

Are there rooms with balconies at Embassy Newcastle, Sure Hotel Collection by Best Western?

No, there aren't any guestrooms at Embassy Newcastle, Sure Hotel Collection by Best Western that offer a balcony.

Embassy Newcastle, Sure Hotel Collection by Best Western Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 26 out of 69 reviews
Rating 8 - Good. 26 out of 69 reviews
Rating 6 - Okay. 11 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Room was clean, shower was fantastic and breakfast was good.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

CATHERINE ANA

Liked: Cleanliness, amenities, property conditions & facilities
Had such an Exelent time at this hotel Breakfast was amazing there was a pool gym sauna steam room everything you need at your fingertips so I’m coming back near end off febuary staff were just amazing came with family coming back with Family so nice people come to this hotel so looking forward to coming back
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Clean room, staff were good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

kerry susan

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay all staff extremely helpful and so welcoming would definitely stay in this hotel again Thank you for making my stay comfortable:)
Stayed 3 nights in Nov 2025
Verified

8/10 Good

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Very well kept hotel ,staff very helpful and polite ,parking facilities good. Would definitely stay here again
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2025
Verified

6/10 Okay

chloe

Room was nice and clean but to hot. Got a noise complaint at 10pm on a Saturday night is ridiculous. Abit ware and tear in the bathroom but clean. Beds were nice and comfortable. Nice selection of hot drinks.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
The shower was good, but the bathroom was shabby and in need of some TLC The bed was comfy and clean.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice surprise

Great to see a hotel refurbished, ideal location. Great staff.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Phoebe

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was good condition the heating didn't work, breakfast was included but it took over a hour to get a sausage cob and there wasn't much else
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Samantha

Liked: Staff & service

Embassy Newcastle – Sure Hotel Collection by Best

Very basic hotel, similar to a Premier Inn. Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down. Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night's sleep

Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Suwayne

Disliked: Staff & service, amenities
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Inosh De

Disliked: Cleanliness, staff & service, property conditions & facilities
Lets say I wouldn't stay there again.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Verified traveler

tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Pragati Kumar

Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people. The next door pub waggon team is also an asset, good food at reasonable prices. Convenient location, felt safe, plenty of parking - couldn’t ask for more.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear steps in room above. Loud sounds along corridor but it did seettle down
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Amardeep

Liked: Cleanliness, property conditions & facilities
Stayed for 2 nights. Room was not made or cleaned. Had to exchange towels myself. Arranged breakfast for 9am next morning but then when I came down it was made for 8am and my wife couldn't eat hers due to meat being put in the sandwich despite it being specified that only egg should be there. Address is wrong since entrance is a different road and hard to find. Also no contact phone number for the hotel. Despite these faults the place is nice and clean and the staff are wonderful.
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best experience

Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Ashley

Liked: Cleanliness, amenities
The room was fine but we paid £20 extra for breakfast. We asked for cups and milk yeah well, that’s not the pay for the breakfast and were given cardboard cups and a four pint plastic milk container plonked on reception. We asked for hot breakfast. After 15 mins someone came out and asked if we wanted baked beans. Which we refused as it had taken a long time already. We were each presented an untidy plate with. One sausage, one piece of bacon. Scrambled eggs. A hash brown that was not cooked ( frozen) and a roll. Plus we were sat at an uneven table in what I can only describe as a corridor. We have never had a breakfast so bad. To anyone who stays there please do not bother.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ich bin super zufrieden

Ich habe die Nacht in diesem Hotel sehr gut geschlafen. Das Bett war super bequem - nicht zu hart, nicht zu weich - und die Bettdecke ebenso klasse. Das Hotel wird nach und nach die Zimmer renovieren... meines kommt wohl auch bald dran. Gut - es war noch veraltet, aber auf jeden Fall wirklich sauber. Hier hätte ich es auch noch ein paar Nächte aushalten können.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Disgusting
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

Johnny

Liked: Cleanliness

Good

It was okay I think you need more electricity sockets in the room
Stayed 1 night in Sep 2021
Verified

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hassle free overnight stay

Just on an over night stay, arrived and got my room key at 15.15 had a freshen up and then back to the hotel by 10Pm. Good size double room all clean, tidy and just what i needed. tea and coffee facilities with the offer of more when i checked in. Comfy bed had a back room so no real noise. All in all a hassle free stay. Hotel is just off A1 on the edge of an industrial estate, pub next door and local food outlets near by. No food at hotel for me not a problem. if i was hungry or needed breakfast then perhaps not the place to stay.
Stayed 1 night in Sep 2021

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