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Carlton Hotel

2.0 out of 5.0

Recent guest reviews

To say that the Carlton needs a face lift is an understatement. In defence though I found the staff were first rate. The paint work needs redoing, the dado rail in the bedroom was coming off the wall but worst of all were the loose fitting bedside lights. They were coming off the wall as well, struck me as rather dangerous. The floor boards in the bedroom creaked unbelievably so the slightest movement resonated. Breakfast I did not rate either. We have stayed in many hotels on Osborne Road and this was our first time here, it will be our last. Sorry staff we did like you.

Ok, you are not getting luxury, or modern, but for the price what do you expect, smashing location, plenty of bars and very nice places to eat nearby, very friendly staff and clean (if dated) room. Didn't stop for (continental) breakfast as had to get off to work early (breakfast served from 07:00). Bit noisy with the bar below and a bit of a brawl between three "young ladies" in the gardens at 06:00, but nothing that spoilt the visit.

my husband and I were visiting a family member in hospital, we stayed two nights. Sadly after returning home this member died. We booked three rooms to enable our immediate family to attend the funeral. Each time we were very pleased with the eminities provided, I have to say the towels were the fluffier the white towels I have encountered for a long time. The continental breakfast was really nice and very filling. I have no hesitation in recommending this hotel, also for those who want to go to city centre it is very near , by either bus taxi or metro.

Ok first off this is the Cairn Carlton hotel, not to be confused with the more upmarket Cairn Hotel a few doors down the road. I did and got a bit of a shock. Good: very nice friendly staff. Breakfast is good continental. My bed was fine and room was quiet and at back of hotel. Even had free bottles of water, KitKats and OJ in mind fridge. It's cheap. Not so good: tatty facade and tatty carpets are a bit off putting. The other reviews are bad because it is party Central for hen and stag weekends on Fri/Sat so DON'T stay at weekends unless you sleep like the dead. Drunk groups of friends shout/scream after coming back from bars - even though in their drunken haze they think they are being quiet as mice. You have been warned!! There is a pub/disco in same building just in case the screaming isn't enough.

The entrance to the hotel is a small doorway to the side of a busy bar on the Jesmond strip, as Jesmond is a popular night spot, the bars do get busy and you have to awkwardly make your way through the bustling drinkers with your case to get to the pokey hotel entrance. My first impression wasn’t great, the reception looked run down and dirty to say the least. We checked in and the lady at the desk was very helpful and polite and once we had received our keys, we made our way up the stairs with our cases, as there is no lift. By the look of the staircase, the place is a bit like an old town house converted into a hotel. Our room was small and there wasn’t much room for two people to move around with ease. The room had a little window so it was dark, as there was not a lot of natural light coming in. The reception, the hallways and the rooms were all dated, dirty and dark. It wasn’t very nice or looked after. As me and my friend were staying for a night out it didn’t bother us too much, however the amount we paid for a night in this dump, id have rather stayed somewhere much nicer! At least with a premier inn or Travel lodge for example they have standards and you know what you’re paying for. I had unfortunately banged my head on the evening we were out (stupid I know!) and when we got back to the hotel my head was very sore, I asked for an ice pack or painkillers or something to help me with the pain and the member of staff behind reception was useless and just looked at me with a blank expression. They have no first aid kit and no one is first aid trained. I ended up with a tea towel with some ice inside, sat holding it against my head and that was only because I had suggested this as a resolution! The gentleman behind reception may as well have been foreign; he was unhelpful, very ignorant and showed no care at all for my wellbeing. I would not recommend this hotel or stay here again.

The receptionist was very friendly with a good sense of humour, probably because greeting people with your head in a noose can be a little off putting. What a pile of garbage! The bedroom was dirty, but I didn't take it personally, as they matched the reception and corridors. I don't know who slept in my bed the night before, but Ed Sheeran would have been inspired to write, "The bedsheets smell of you", as they certainly weren't fresh. The creaking floorboards helped to locate my wife once the lights were out. I forgot to pack my own taps, a big mistake (see photos). The "in room TV" (circa 1990?) provided much needed light in a room dimly lit by wonky wall lights. The pillow (1 per person) was thin and unsupportive, but did at least match the thin duvet. This hotel is far worse than you can imagine and provided a miserable nights sleep. Just DON'T allow the onsite free parking to tempt you. Any savings based on the room price will more than be offset by the cost of car door dings in the ludicrously small rear car park.

Please spend a little extra and stay elsewhere! The floors are dirty. The bathroom ceiling had mould spots . The bed covers had cigarettes burns . The curtains were grubby . The taps and sink needed repair. The furniture covers were ripped . The walls were stained yellow from cigarette smoke . The pictures on the walls were hanging out of their frames . The receptionist was nice but that is the only part of this experience that was . Please again stay somewhere else !

Stayed at the Carlton for 2 nights tired and in need of upgrading. The room it's self was large but again in need of some attention, for the size of the room the window was too small and aloud for poor ventilation making it extremely stuffy. Our room was at the back which overlooked a lane and backs of terrace houses and due to a party we were kept awake till 4am the first night. The staff were very friendly and helpful. Disappointing for the surrounding area.

Well I blame myself really for not booking into a better hotel, which I normally do !! My daughter has been studying at Newcastle for 3 years, so we have stayed in several different hotels, but can honestly say it was the worse nights sleep we have had. The room was basic, which we expected, the bed was uncomfortable and the floor boards could do with some screws putting in, but we could put up with that...it was the neighbours on all fronts. Having travelled from Southampton on that day I needed a good night's sleep for the return leg the next day, some 670 miles drive in total. So being woken up at 2am by the couple next door returning slightly intoxicated and then having to listen to them in the height of passion was a little annoying, although he was great at coming out of the blocks but not much for stamina, if you know what I mean !! We thought that was it, until "Nicola Sturgeon's" finest burst through the corridor fire doors at 4am and then proceeded to rant and rave at each other, playing music and banging on our door looking for their pal "Ash" for the next 2 hours. The cheeky sods even put a "do not disturb" sign on their doors after they had caused havoc.......on a plus side the hotel staff that booked us in and listened to my complaints were great......but I would rather stay on a park bench than stay there again !!

Me and my two sons stopped here for the magic weekend rugby.upon arrival the receptionist was really nice and a good laugh which helps.room wasn't ready when we arrived so left the bags in the car around the back of hotel.went straight into the bar which was really good.nice bar staff and not badly priced.went to watch the rugby then checked in about half one in the morning which was no hassle for them.stayed in the family room which I might say is a decent size.double bed and single bed in room and fridge full of water and kitkats which was a nice touch.bathroom good ,shower good.room quiet.breakfast next morning was continental.we just had a few slices of toast and a coffee which was nice.for the price we paid would defo stop here again.

Room options

Single Room

Twin 1 | Sleeps 1

Twin Room

Twin 2 | Sleeps 2

Family Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

28% of guests recommend this hotel

Total of 127 reviews