Studio, 1 Queen Bed, Non Smoking
from $122
Extended Stay America Elizabeth - Newark Airport
2.5 out of 5.0
2.7
out of 5
Average Guest Review
See all 27 reviews
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Recent guest reviews
Room was very dirty. No food available even if u want to pay for .
for a first timer staying at this hotel, was very disappointed to find that there was no house keeping services. for the amount of money that I paied to stay there it should have been some type of cleaning services.
The hotel staff act as if you are inconveniencing them when you ask them anything. We checked in late around 12 am, upon arrival with our 16 month old the windows were wide open and it was 28 degrees outside. The shower had hair all over from the previous guest, along with soap scum that was clearly fresh as most of it washed away while I showered. I was not impressed with this hotel, so we booked another hotel for our second night in Newark.
hotel is a little outdated, and it is not well kept, it is about par of what you are paying for.
i stood in the hotel for 3 nights ,once i entered the room i went to turn on ac and its wasn't working properly, it would turn of and turn of every 2 sec, until l I stop using it. The Bathroom was dirty, the toilet was leaking water, i had to put a towel on the floor
The only good thing about the hotel is that when my Orbitz booking was not on file, the girl at the reception was very courteous and ensured that i get a room even though the hotel was fully booked. The room is below average with carpets sticking and very old blankets. There were hairs on the bed and I had to remove them physically. The hotel website says that the rate includes breakfast, but I had to search for the same the next morning. There was a coffee machine and a couple of old brownies opposite the reception area and I was told that is the breakfast area. I could not even get sugar packets as they were empty. Absolutely disgusting. I will not stay here even if I get a room for free. The hotel shuttle is even worse. I had to wait for 30 minutes after which I phoned up and got a message that the shuttle is on demand and the guests have to call from the airport. On the way back, I had to again wait for the shuttle for 45 minutes for no reason.
Well, if you like people in hoodies standing in corners and in the hall then this is your place. Not sure what was going on here but it was SHADY. Park bench might feel safer.
This was the only decent hotel around Newark Airport after my flight was cancelled. The shuttle was convenient, front desk was ok, but the rooms cleanliness is not desirable. No shampoo or conditioner were available.
The hotel was decent but not as clean as expected considering I have a 4 year old!
We arrive at 1:00am and before I contact them to let them know that we''ll be arriving late and the shuttle don''t work 24 hours
friendly staff walking distance to Jersey Garden outlet
We liked the location to shopping and bus in to New York.
I loved it. I will make sure I tell all my friends. I love the smoking rooms.
I love how it looks nice over here. I slept like a baby
I was not pleased at all with this hotel. The front desk told me that they had a new owner. This new owner wanted the customer to request things like soap, extra toilet paper, ect from the front desk. The rooms were not supplied with anything. To include a simple coffee machine. In fact, the entire hotel does not have coffee, or ice machines. Not happy.
Stayed one night for business. Staff was friendly and room was clean.
Good place to stay the night or even a few days. Lots of food places and the Jersey Gardens is a walk away.
Room was cold....had to leave the stove on for heat....they could upgrade the tv....and cable....there were no real cable channels...only showtime...no hbo, comedy central etc....
Short stay a few hours, really didn't hotel homey feeling staff was great. Room was not modern
The location and ambience was very comfortable. Friendly staff. Clean facilities. The downsides were - Hard bed - No housekeeping if you stay 2-3 days. - Stinking ac/heater It does sound costly given the above inconveniences. But this was the best bet we could find for our trip to NY. We commuted to NY by the NJ transit and teh train station is just a couple of miles away. Its worth a stay if your expectations are not high.
Guest reviews for Extended Stay America Elizabeth - Newark Airport
far from new york which was fine .
Everyone
Room was very dirty. No food available even if u want to pay for .
house keeping services
Families
for a first timer staying at this hotel, was very disappointed to find that there was no house keeping services. for the amount of money that I paied to stay there it should have been some type of cleaning services.
will not be visiting again.
Everyone
The hotel staff act as if you are inconveniencing them when you ask them anything. We checked in late around 12 am, upon arrival with our 16 month old the windows were wide open and it was 28 degrees outside. The shower had hair all over from the previous guest, along with soap scum that was clearly fresh as most of it washed away while I showered. I was not impressed with this hotel, so we booked another hotel for our second night in Newark.
Review comment
General Manager responded on Mar 7, 2017
Erin, thank you for your honest comments about your stay with us. Please accept our apologies for our associates not being responsive to your needs and the housekeeping issues you encountered. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. I have shared your feedback with the respective team for future actions. Please know this is not usual for us, and we hope you will give us another chance in the future. Sincerely, General Manager
it is ok hotel if you are not too picky
Everyone
hotel is a little outdated, and it is not well kept, it is about par of what you are paying for.
Review comment
General Manager responded on Dec 17, 2016
Thank you for being our guest and for rating your experience! I'm glad your overall visit was good, and you liked our convenient location. But I apologize we missed meeting some of your expectations. We hope you will give us another chance to welcoming you back for a better stay the next time you are in this area. Sincerely, General Manager
not what expected
Everyone
i stood in the hotel for 3 nights ,once i entered the room i went to turn on ac and its wasn't working properly, it would turn of and turn of every 2 sec, until l I stop using it. The Bathroom was dirty, the toilet was leaking water, i had to put a towel on the floor
Review comment
General Manager responded on Oct 7, 2016
I apologize for the disappointing stay you had with us. Our housekeeping team as well as our maintenance team are committed to our guests satisfaction. Had we been made aware of the issues with your air conditioning we would have had one of our team members assess and make any necessary repairs so you could enjoy your stay. We will work harder in an effort to continuously improve so your next stay with us will be better. Thank you for your feedback. General Manager
very average
Everyone
The only good thing about the hotel is that when my Orbitz booking was not on file, the girl at the reception was very courteous and ensured that i get a room even though the hotel was fully booked. The room is below average with carpets sticking and very old blankets. There were hairs on the bed and I had to remove them physically. The hotel website says that the rate includes breakfast, but I had to search for the same the next morning. There was a coffee machine and a couple of old brownies opposite the reception area and I was told that is the breakfast area. I could not even get sugar packets as they were empty. Absolutely disgusting. I will not stay here even if I get a room for free. The hotel shuttle is even worse. I had to wait for 30 minutes after which I phoned up and got a message that the shuttle is on demand and the guests have to call from the airport. On the way back, I had to again wait for the shuttle for 45 minutes for no reason.
Review comment
GM responded on Sep 25, 2016
Thank you for taking time to review our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Please accept my apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, General Manager
shady place
BusinessTravelers
Well, if you like people in hoodies standing in corners and in the hall then this is your place. Not sure what was going on here but it was SHADY. Park bench might feel safer.
stay after flight cancellation
BusinessTravelers
This was the only decent hotel around Newark Airport after my flight was cancelled. The shuttle was convenient, front desk was ok, but the rooms cleanliness is not desirable. No shampoo or conditioner were available.
family event
Families
The hotel was decent but not as clean as expected considering I have a 4 year old!
no shuttle 24hours
Couples
We arrive at 1:00am and before I contact them to let them know that we''ll be arriving late and the shuttle don''t work 24 hours
Rose, thank you for choosing us. We are pleased to read you had overall enjoyable stay. However, we apologize you were unhappy with our housekeeping service. It is designed and done on a weekly basis to respect the privacy of our guests and offer minimal intrusion; however, we are happy to offer this to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will give us another chance to make it up to you. Sincerely, General Manager