This is not really a hotel. It’s a former hotel now run by the apartment company Sonder. The rooms are hotel rooms without kitchen amenities, but they want to market it as an apartment. There is no cleaning during your stay, even if you stay several weeks like we did, unless you’re willing to pay a considerable sum per cleaning. You have to ask for garbage bags and toilet paper, and they ration out coffee pods at reception. There is limited staff onsite and any complaints have to be handled via the app or by phone, which sometimes works and sometimes doesn’t. The check-in difficult as you aren’t able to check in in person, has to be done in advance via their app using facial recognition which may make some uncomfortable. The lack of communication about this and other things was a recurring challenge. Also, we experienced that they try to charge you more for things like room cleaning or changing rooms, even if they are in the wrong (give you the wrong room class) or if there is terrible construction noise in the middle of the night that requires you to change floors (the building across the street apparently has a permit to do construction all night). Several of the people who work there are very nice and professional and do there best, but one in particular was untrustworthy and we had a very bad experience when leaving. The building and location are good, but the overall experience is a hassle. I would not stay there again or at another Sonder property.
It is a very cool hotel for the price. I enjoyed the free wine for happy hour. Showers were amazing. I felt like I was under Niagra Falls.
Liked the staff very friendly The hotel was fine. It was clean and quiet
Cleanliness and great amenities. Free continental breakfast and helpful staff.
Great location! The rooms are huge and the staff is super friendly and helpful.
Only issue is that the hotel could not locate my reservation that I booked via Orbitz. Took about 30 minutes to resolve - not what most people want to deal with after traveling several hours to get there. Orbitz, from what hotel workers said, the problem is on your end.
Very nice hotel. Specifically the over night front desk manger was super cooperative and helpful. Will definitely stay her again.
Great location Wonderful staff clean and modern Attached restaurant Coffee on second floor of hotel in the mornings
Had a great time. Staff was always helpful and friendly. Rooms were clean, and roomy and private. And location was terrific for getting anywhere we wanted.
I am so glad I found this place. This was our first time staying in NYC, and choosing a hotel was overwhelming. We wanted a place close to the theater district, Fifth Avenue, and Central Park. We narrowed our choice by room size, location and price. The location was so convenient that we only needed to use the subway twice. The staff was very friendly and helpful. The room was large and comfortable and reasonably priced. On the minus side, the room had no drawers -- only hangers in the armoire -- and the complementary morning coffee was sparse. However, we still give this place two thumbs up and if we ever stay in NYC again we will look no further than the Chambers.
Experience was great. Great hotel. Totally will go again to this hotel.
Our favorite hotel in NY. Second time staying there. This time we booked 2 rooms with kids. Very friendly, clean, and an amazingly convenient location if you like to be in the center of everything but away from the bustle of times square. A rare gem in the City, this is our hotel of choice for NY. Everyone including the valets, desk management, cleaning staff were all very helpful, friendly, polite and very genuine.
Lovely hotel. Stayed there with my teenage daughter, who was thrilled to have access to Momofuku's cereal milk ice cream just off the lobby. Good-size room for NYC (king), very clean, ultra-comfortable bed, fantastic location. Staff was low-key, pleasant and eager to help, though not always knowledgeable. Some of the design elements were not to my taste due to their lack of practicality, but that's personal preference. Loved the rainfall shower, but would prefer the water not end up all over the bathroom floor due to the half door. Appreciated the complimentary coffee and tea on the mezzanine in the mornings. Would definitely recommend it to others and would stay there again in a heartbeat.
Great location and great, clean hotel. Located walking distance form Central Park
Love the design of this hotel. This was my second time staying here, the first time I was woo-ed by the bathtub, but forgot to request it this time.. no tub! Dark bathrooms so if you need bright lights you might need to request a mirror. GREAT location, comfy lobby, Milk Bar delicious.
Great location, wonderful staff. Furnishing a little outdated.
Located in Midtown, Sonder l Chambers is next to popular attractions like 5th Avenue and Madison Avenue. This 77-room, 3.5-star aparthotel welcomes guests with conveniences like free in-room WiFi, concierge services, and express check-out.
Each apartment is individually furnished and has a coffee maker. Guests can expect to find free WiFi and a 32-inch flat-screen TV with digital channels. The bathroom offers hair dryers and free toiletries.
At Sonder l Chambers, guests have access to features like express check-out. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area.
This is not really a hotel. It’s a former hotel now run by the apartment company Sonder. The rooms are hotel rooms without kitchen amenities, but they want to market it as an apartment. There is no cleaning during your stay, even if you stay several weeks like we did, unless you’re willing to pay a considerable sum per cleaning. You have to ask for garbage bags and toilet paper, and they ration out coffee pods at reception. There is limited staff onsite and any complaints have to be handled via the app or by phone, which sometimes works and sometimes doesn’t. The check-in difficult as you aren’t able to check in in person, has to be done in advance via their app using facial recognition which may make some uncomfortable. The lack of communication about this and other things was a recurring challenge. Also, we experienced that they try to charge you more for things like room cleaning or changing rooms, even if they are in the wrong (give you the wrong room class) or if there is terrible construction noise in the middle of the night that requires you to change floors (the building across the street apparently has a permit to do construction all night). Several of the people who work there are very nice and professional and do there best, but one in particular was untrustworthy and we had a very bad experience when leaving. The building and location are good, but the overall experience is a hassle. I would not stay there again or at another Sonder property.
It is a very cool hotel for the price. I enjoyed the free wine for happy hour. Showers were amazing. I felt like I was under Niagra Falls.
Thanks for staying with us. We appreciate your feedback!
Liked the staff very friendly The hotel was fine. It was clean and quiet
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
Cleanliness and great amenities. Free continental breakfast and helpful staff.
Thanks for staying with us. We appreciate your feedback!
Great location! The rooms are huge and the staff is super friendly and helpful.
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
Only issue is that the hotel could not locate my reservation that I booked via Orbitz. Took about 30 minutes to resolve - not what most people want to deal with after traveling several hours to get there. Orbitz, from what hotel workers said, the problem is on your end.
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!