When we arrived at the property we were told that they were overbooked and that they would provide us with a room for 3 adults. Not the 4 adult guys we paid for. They also offered that we would get the larger room on our second night. Well someone had to sleep on the floor. No cot no compensation. We asked if we could at least get a free breakfast, which we thought was included, but noooo. Anyhow after a horrible night, we approached the desk and they told us that they were once again sold out and they would offer us the difference in the cost of the room. Well wth, someone is still sleeping on the floor. By that time it was way too late to book another hotel. So we trekked to Target and bought a blow up mattress. Of course the mattress was better than the floor, but not a bed. After much discussion with the incompetent staff, they told us that we would be compensated for our inconvenience. We were offered the difference of the cost between the two rooms, which is still not showing on my CC. I have requested that the hotel provide a reimbursement for the blow up, since we don't need it. We actually own a couple already. Also, the hotel is located above a noisy bar/night club, which we were not allowed to partake in. Why, because we were not dressed appropriately. Are you kidding. It's summer in NY and we were attending a concert. Needless to say, this is an overpriced hotel in the worst ghetto neighborhood, with no consideration for providing a decent experience.
Good afternoon Margot, thank you for choosing to stay with me , we appreciate your business and helpful feedback