2/10 Terrible
Kenneth C., Salem
Sep 14, 2025
Liked: Cleanliness
The apartment was clean although there was a mild musty odor. The furniture was less than shabby chic. Communication with the owner were less than pleasant and professional. We decided to leave the property without staying at all for the above and especially for the neighborhood. There were a number of houses with wrought iron gates, the area in general from when we got close to the property was older houses with most looking not too well cared for. Most of the vehicles parked on the street and driveways were older and also not well cared for in my opinion. It is my experience that these conditions described are more prone to problems and this is what made our decision to leave. The owner Ray would not discuss my issue on the phone as I requested to inquire about the refund for the second day and only communicated by message in VRBO. In this way he was judgemental about our character and was very defensive. He did not seem to understand our rationale of wanting to have a good feeling and positive vacation experience and was very lacking in customer relations and satisfaction.
Kenneth C.
Stayed 2 nights in Sep 2025