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The Customs House Inn

Property class: 3.5

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Photo gallery for The Customs House Inn

Room
Exterior
Room
Interior entrance
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
38 Depot Street, Pictou, NS, B0K 1H0
  • Place, Caspers Gifts and Crafts
    ‪2 min walk‬
  • Place, Hector Heritage Quay
    ‪3 min walk‬
  • Place, DeCoste Entertainment Centre
    ‪7 min walk‬

Room options

View all photos for Room, 1 Queen Bed

Room

Room, 1 Queen Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Room, 1 King Bed

Room

Room, 1 King Bed

9.8 out of 10
Exceptional
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Pictou

The Customs House Inn places you next to Northumberland Fisheries Museum and Caspers Gifts and Crafts. Each of the 8 rooms at this 3.5-star guesthouse includes a refrigerator, a coffee maker, and a flat-screen TV.
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What's nearby

  • Caspers Gifts and Crafts - 2 min walk - 0.1 miles
  • Hector Heritage Quay - 3 min walk - 0.2 miles
  • DeCoste Entertainment Centre - 7 min walk - 0.4 miles
  • Pictou Marina - 20 min walk - 1.1 miles
  • Pictou Golf and Country Club - 3 min drive - 1.4 miles

Getting around

  • Stanfield Intl. Airport (YHZ) - 87 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪Cassa De Chief - ‬5 min walk
  • ‪Tim Hortons - ‬3 min drive
  • ‪Murphy’s Margaritaville - ‬12 min walk

About this property

The Customs House Inn

The Customs House Inn features free WiFi in public areas, a business center, and express check-out. A stay here includes free parking. Front-desk staff can assist with dry cleaning/laundry and luggage storage. This guesthouse also has laundry facilities.
Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free local calls.

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  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
8.2 out of 10, Very good, 82 reviews
$112 nightly
The price is $128
Dec 1 - Dec 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 22

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 2:30 PM—-9:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 22
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free parking.
Property Registration Number RYA-2023-24-04021515187978586-38

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Is a free cancellation option available at The Customs House Inn?

The Customs House Inn offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to do near The Customs House Inn?

Guests positively rate the guesthouse's walkable location in Pictou, just steps from Northumberland Fisheries Museum and Caspers Gifts and Crafts, and within a short walk of DeCoste Entertainment Centre. You'll also find Hector Heritage Quay and Grohmann Knives Factory Outlet less than a mile away.

Is there parking available at The Customs House Inn?

Yes, self parking is offered for free at the guesthouse. Wheelchair-accessible parking is also available for guests.

Does The Customs House Inn feature a casino on the premises?

No, The Customs House Inn doesn't have a casino.

Is there an indoor pool at The Customs House Inn?

No, there is no indoor pool at this guesthouse.

Does The Customs House Inn have a hot tub?

No, there isn't a spa tub at this guesthouse.

Does The Customs House Inn have a restaurant that serves breakfast?

No, The Customs House Inn doesn't have a restaurant that serves breakfast.

Does The Customs House Inn allow pets to stay free of charge?

No, pets aren't allowed at The Customs House Inn.

Does The Customs House Inn have connecting rooms available?

No, this guesthouse doesn't feature connecting guestrooms.

Are there rooms with balconies at The Customs House Inn?

No, there aren't any accommodations at The Customs House Inn that offer a balcony.

The Customs House Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 265 out of 411 reviews
Rating 8 - Good. 107 out of 411 reviews
Rating 6 - Okay. 30 out of 411 reviews
Rating 4 - Poor. 6 out of 411 reviews
Rating 2 - Terrible. 3 out of 411 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, big rooms, very comfortable, very quiet, would stay again!!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot on pictou harbour. Historic building with gorgeous accents in and out. Bed was super comfy. And inn keeper was super helpful. Great stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great location, very short walk to pubs and shops. Unique property. Plush towels.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and interesting place. Spacious nice room. Very comfortable and clean.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building with grand staircase and gorgeous woodwork. Room was large and comfortable with lively decor. So convenient to walk to all the town. The host was amazing in responding to questions and needs. Can’t say enough to describe how beautiful and enjoyable a stay we had
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
The place has character! Huge room with comfy bed. Good location by waterfront. Walk to downtown.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Would only wish for a small table in bathroom to hold clothes for changing or toiletries.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot, nice rooms!!
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, one of our favorite stops ! Everything is walkable and in a safe area!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Great property and room, pleasant staff and a great area to walk around and grab some food.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage property, and Doug is an absolute delight.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Amenities
Great place!!
Stayed 2 nights in Jul 2023
Verified review

4/10 Poor

Liked: Cleanliness
I want to start with the positive. The room was large, very clean, the beds comfy and there was a/c, fridge and tv. The stay had what we needed and there were water views. However, there were no staff. Our key was stuck to a door with a message saying there was no breakfast so we’d be given a discount. We never saw another guest or member of staff and the building was generally run down looking giving off haunted house vibes. To get there you drive down a rather derelict llooking street with boarded up shops and arrive in a harbour area like a building site with what appeared to be a disused railway station next door. I am leaving this review so people have reasonable expectation of the place. Though the room itself was fine, nothing else about the place met our expectations.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Love our stay ...close to everything..RM was very clean
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel that we stayed at during our two weeks of vacation in Canada!
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. So beautiful and unique.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room, good location with parking.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, quiet place, easy parking, close to everything.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Loved it, very clean and quite!!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Amenities
Large room..clean Comfy bed
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the historic Custom House building.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Cool old building in a good location. Easy parking and walkable to various dining options.
Stayed 1 night in Aug 2023