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The Customs House Inn

3.5 star property
Guesthouse in Pictou with free parking

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Photo gallery for The Customs House Inn

Interior entrance
Exterior
Room, 1 King Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer
Lobby
Room, 1 Queen Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Laundry
  • Housekeeping
  • Free WiFi
  • Parking included
  • Business services

Explore the area

Map
38 Depot Street, Pictou, NS, B0K 1H0
  • Hector Heritage Quay
    ‪3 min walk‬
  • DeCoste Entertainment Centre
    ‪7 min walk‬
  • Pictou Marina
    ‪18 min walk‬

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Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, desk, soundproofing

Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, desk, soundproofing

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Pictou

The Customs House Inn places you next to Northumberland Fisheries Museum and Caspers Gifts and Crafts. Each of the 8 rooms at this 3.5-star guesthouse includes a refrigerator, a coffee maker, and a flat-screen TV.
View more Guest Houses in PictouOpens in a new window

What's nearby

  • Caspers Gifts and Crafts - 2 min walk - 0.1 miles
  • Hector Heritage Quay - 3 min walk - 0.2 miles
  • DeCoste Entertainment Centre - 7 min walk - 0.4 miles
  • Pictou Marina - 18 min walk - 1.0 mile
  • Caribou and Munroes Island Provincial Park - 10 min drive - 6.1 miles

Getting around

  • Stanfield Intl. Airport (YHZ) - 87 min drive

Restaurants

  • ‪Subway - ‬2 min drive
  • ‪The Nest - ‬14 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪Murphy’s Margaritaville - ‬12 min walk

About this property

The Customs House Inn

Guesthouse in Pictou with free parking
The Customs House Inn features free WiFi in public areas, a business center, and express check-out. A stay here includes free parking. Front-desk staff can assist with luggage storage and dry cleaning/laundry. This guesthouse also has laundry facilities.
Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free local calls.

Languages

English

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Exterior

The Scotsman Inn

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
9.0 out of 10, Wonderful, 291 reviews
$140 nightly
The price is $160
Jun 18 - Jun 19
Total includes taxes and fees
The Scotsman Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 22

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 2:30 PM—-9:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 22
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free parking.
Property Registration Number RYA-2023-24-04021515187978586-38

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Is a free cancellation option available at The Customs House Inn?

The Customs House Inn offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at The Customs House Inn?

As of Jun 17, 2025, prices found for a 1-night stay for 2 adults at The Customs House Inn on Jun 27, 2025 start from $140.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near The Customs House Inn?

Guests positively rate the guesthouse's walkable location in Pictou, just steps from Northumberland Fisheries Museum and Caspers Gifts and Crafts, and within a short walk of Hector Heritage Quay. You'll also find Pictou Marina and Caribou and Munroes Island Provincial Park within a short drive.

Is there parking available at The Customs House Inn?

Yes, self parking is offered for free at the guesthouse. Accessible parking is also available for guests.

Does The Customs House Inn feature a casino on the premises?

No, The Customs House Inn doesn't have a casino.

Is there an indoor pool at The Customs House Inn?

No, there is no indoor pool at this guesthouse.

Does The Customs House Inn have a hot tub?

No, there isn't a spa tub at this guesthouse.

Does The Customs House Inn have a restaurant that serves breakfast?

No, The Customs House Inn doesn't have a restaurant that serves breakfast.

Does The Customs House Inn allow pets to stay free of charge?

No, pets aren't allowed at The Customs House Inn.

Are there connecting rooms at The Customs House Inn?

No, this guesthouse doesn't feature connecting guestrooms.

Can I book a room with a balcony at The Customs House Inn?

No, at The Customs House Inn, there aren't any accommodations that list a balcony.

The Customs House Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 328 reviews
Rating 8 - Good. 97 out of 328 reviews
Rating 6 - Okay. 23 out of 328 reviews
Rating 4 - Poor. 4 out of 328 reviews
Rating 2 - Terrible. 3 out of 328 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the historic Custom House building.
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel C

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here before and were very satisfied with the location and the town of Pictou. Thanks for opening that space and spending time with us. We had a wonderful time. Look forward to next time. : )
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an old building that has been wonderfully converted to a small B&B. It is beautifully done, very clean and comfortable. It is in walking distance of the waterfront with options for meals, even in the shoulder season. It is an interesting place to stay and a nice change of pace from a big hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely spot, spacious room, clean bathroom and soft fluffy towels! A wonderful stay in a renovated historic building. Thank you. We will return!
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and surprisingly comfortable historic building. Charming, centuries old Nova Scotia town. Great visit.
Stayed 3 nights in Sep 2024

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service and very understable for my late check in.
Stayed 2 nights in Sep 2024

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location on the waterfront. I was a little wary when no one was there to greet us, but rooms were quiet and secure. Easy walk to a couple of restaurants.
Stayed 1 night in Sep 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Kathleen

Pillows need updating, and need more of them. Roomy bathroom, but there’s no place to set down toiletries. Please put in a shelf. Mattress is not comfy. Innkeeper was not on site, the key was in an envelope taped to his door. Neat old historic building.
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tracing our family heritage to the earliest days of the Pictou settlement, our choice to stay in the Customs House became a high light of our two week visit to N.S. We loved the rich history of the facility and surrounding community, that rightfully celebrates this 250-year heritage. The Customs House offers easy access to local museums, restaurants, shops and scenic attractions. Each of these contributed to a most enjoyable visit that met and exceeded our most optimistic expectations.
Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated our stay at the Customs House Inn. The room was exactly as shown in pictures, the bed was extremely comfortable and I particularly enjoyed the bathtub! The Inn is close to all amenities and yet very quiet. The inn keeper Doug was really available and kind. Highly recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Inn keeper was great. Friendly and very helpful. Rooms are beautiful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Host was very friebdly and helpful!
Stayed 1 night in Aug 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated that they left a key for us, as we arrived after the front desk was closed. Beautiful room, mostly very clean, but needed a bit of dusting around the desk, where there was both a dust clump and a rather annoyed spider.
Stayed 1 night in Aug 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, historical good management
Stayed 1 night in Aug 2024

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building. Winding stairway. 10 ft ceilings. Quite different than the norm.
Stayed 1 night in Aug 2024

10/10 Excellent

Innis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very attentive. Rooms were spacious and very clean. The room colors were on the dark side/ gloomy look. Lighter colors would be nicer. The one big drawback was no elevator.
Stayed 1 night in Aug 2024

10/10 Excellent

Gertrude

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handsome and handy to ferry

I highly recommend this place for the single traveller. Stay here just before boarding a morning ferry to PEI and you will spare yourself being gauged a hefty PEI accommodation bill for one night. If you don’t mind sharing a Queen bed with someone, it would be fine for two. However, this place should have some rooms with two twins since the rooms are big enough for this. I did not stay long enough to use the kitchenette, but it looked great! Very clean, but not enough pillows for more than one sleeper. Shower was hard to figure out but worked well.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage building, wonderful bed, close to everything and right across from the ocean. Hope to stay there again. There are stairs to the top floor, so if you can’t do stairs let them know you need a room on the main floor. I hope to stay here again.
Stayed 1 night in Aug 2024

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