Crowne Plaza New Delhi Rohini5.0 out of 5.0
Recent guest reviews
Hotel is very modern and has a great swimming pool. It is a bit far from the city attractions but there are shopping malls walking distance. Breakfast buffet has a nice selection. The dinner buffet is surprisingly expensive ($40/person). Did not expect that but our own fault for not checking the price! We went late and quality was similar to what you get for around $10 in states. Staff very friendly overall but watch out for the Spice Art restaraunt. A very pushy staff watched over us the entire time we were looking at the menu and refused to give us normal water because we were foreign (bottle water costs). He also refused to let us share the combo platter even though it seemed like a lot of food. Basically seemed like he saw us as ignorant tourists to get most money possible out of. Other retaraunt staff were great though. Overall had a great time but beware of prices and sharks!
Attended wedding and other functions recently.. must say experience is beyond expectations.. specially the staff made our evening with quick table service and when I tried to tip him he refused to accept it. I am unable to recall his name but must say you are the asset to the hotel.. keep it up..
Enjoyed our two recent stays at the Crowne Plaza Rohini, which we used as a base during our tour of Rajasthan. Staff were very helpful and friendly. Great facilities including the pool, spa, connextions bar and especially Mosaic restaurant. Many thanks to Chef Yogesh. Also to Mandeep and Ravi for the outstanding meal service. Close to shopping centres. Would definitely come back here to stay.
I live in Delhi and very close to Crowne Plaza Rohini. My father is a member of this hotel and that entitles us, a family of four to a free stay in the hotel during our annual tenure of membership at Crowne Plaza. We booked two rooms a fortnight ago and had the worst experience dealing with their manager Anu Khatri- who usually deals with the members. The ordeal with this lady started right at the time of booking the room. After a stressful call for booking the room, we actually had to ask her if she could atleast listen to what we had to say before starting to contest it. She confirmed the booking to us verbally and when asked for a confirmation email, told us that we will receive it in two days. When we did not receive any email after a week of us waiting for it, we called to inquire about it and her rude response was- "I am telling you I have booked it, why do you need an email?" The obnoxious antics of this lady did not stop here. We visited the spa to avail the 50 per cent discount on all services coupon. The spa revealed that we can only avail two services against this coupon instead of using it on the entire bill. It's nowhere been mentioned on the coupon that the 50 per cent discount is for two services only and nor were we informed about it when we called to make our bookings at the spa. When we called Anu Khatri, she had the audacity to raise her voice and then conclude by saying the coupon is for family purpose and not for the guests of the guests. When my father protested that we are a family of four (him, his wife and two daughters), all of whom wanted to avail spa service against that coupon, she rudely retorted, a family means husband and wife, that's it. This is after her and her staff constantly calling us to take the membership and repeatedly telling us that they offer many services for the entire family of the member. Now either her definition of a family is totally blotched or maybe this lady surely has absolutely no manners to interact with her guests. When we tried to contact her supervising manager Mr. Mishra, all he could say was, that he is out on a holiday and could not talk further. We mentioned about our experience on the feedback form as well but no one has bothered to get in touch with us, again I would like to mention here that this is the same hotel that hounds you with endless calls for membership even after you have enrolled for it, which to me seems like shocking levels of hypocrisy. I am a very well traveled person, across the globe as well as India. However, this is the first time I am experiencing such horrendous hospitality. 0 points for staff training Crowne Plaza. Unfortunately, my experience was totally marred by this loathsome interaction with a very untrained staff member of Crowne Plaza and therefore would not like to comment any further on the stay, the property and the food.
Well, the purpose of visit was to spend a nice evening along with friends but somehow it didn't turn out to be one. The service of alcohol was denied perhaps the alcohol serving regulations differ from city to city. But, lately it wasn't that bad as the team recovered all by serving what else we asked for and that too on time and with a smile. Full marks to the restaurant team, very professional and all smiling.
The hotel is located in Rohini far from the main city. It takes 1-1.5 hours to reach all major locations in Delhi. Although hotel is good and rooms are quite. Not recommended for people with work in other parts of the city
I had diner in spice arts last 3 days back that was awesome time i had spend with spice art staff they were very courteous and cooperative They fullfill my all the disired which was i required & i would like to say special thanks to sikander who take care mine very nicely and like a proffessional i wish him that good luck for his future Thanks Sikander To made my day thank u so much
Good place to stay and do a MICE Business . I have been working with this property team since it got launched . But now things has got changed , due to continous changes in team member of all department service quality is becaming poor . Last 2 businees i did was on August 2016 and Feb 2017 , service of the hotel has fallen . People from different department ( F&B , Banquet , Sales , Front office ) has taken us for guaranteed . I have completely shifted my business from this property . For any clarification please get connected with me through Sumit@ecubed.in
Crowne Plaza is the only hotel which will charge you on the complete rate of the item purchased in the restaurant if you are entitled to a discount on the item. So if you have 50% discount on a 1000INR item, you would be charged 500 after discount but tax on the entire 1000 INR. All the above is being done under the shadow of the new GST government has implemented. I am regular at many other restaurants including ones at Lalit, The Park, Shangri La and others and i find the above practice only followed at Crowne Plaza. The above clearly shows the supremacy of their Finance over other departments including loyalty , customer advocacy and experience. I was a guest of a Crowne Diners member for a dinner with them and the way the hotel staff was throwing rules to the member, the hotel looked no different from the restaurants that serve food on cheap deals and vouchers.The member was all praise for the restaurants at crowne when he invited us for dinner but i could clearly see the embarrassment on his face on why he invited us to this hotel. All said above there were still good things at the restaurant. The service of food was prompt, food taste was good and the overall ambience of the place was also nice. I suggest the hotel stops the membership program or stop ridiculing the members. The tax charged on complimentary food items even during GST is not practiced by any hotel.
The food was amazing and the concept is great. Incredible endeavour by the team of Mosaic, crown plaza. Special credit to the chef Mr Ravi Dogra. Three cheers to the international street food festival. Keep it up..
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
- Outdoor pool
Located in Rohini, Crowne Plaza New Delhi Rohini is a leisurely stroll from sights such as Metro Walk Mall and Adventure Island. This 183-room, 5-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi. Pitampura TV Tower is also nearby.
Enjoy dining at one of 2 onsite restaurants including Mosaïc, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
Crowne Plaza New Delhi Rohini's 183 rooms are air-conditioned and provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, along with 40-inch LED TVs. Beds sport pillow menus and bathrooms offer free toiletries. Free bottled water, safes, and ironing boards are also available.
At Crowne Plaza New Delhi Rohini, guests enjoy features like an outdoor pool, a health club, and free WiFi in public areas. There's free valet parking if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 4 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 552 reviews