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Hilton Noumea La Promenade Residences

4.0 out of 5.0

Recent guest reviews

This is an apartment complex rather than a hotel. Friendly reception, pool for the kids and access to the beach. Internet access is an extra charge which it shouldn’t be in this day and age but it is New Caledonia where everything is literally three times the normal price. Accept the high price and enjoy. Great views and near some shops and a bar. The Thai restraunt is to be avoided. Cooking facilities are adequate and a washing machine is god to have. Balcony overlooking the beach and not too noisy. Very comfortable rooms and beds. Well appointed bathrooms and shower. Would I come back here probably and would recommend it.

We stayed here over the Easter long weekend and highly recommend this hotel. The position is perfect for a short stay and has plenty of good restaurants and shops near by. We stayed in an ocean view room, which was lovely, and there are plenty of areas to swim in the lagoon/ocean. The rooms are large and clean and the staff were helpful. The pool is fairly small, though with the ocean just across the road, it doesn't need to be much bigger.

I stayed up on the 7th floor with amazing views of the beach. The staff were always friendly helpful whether it be storing luggage, booking me an airport transfer, or directing me to the nearby supermarket. The hotel pool was refreshing. The location is great - 2 boulangeries within walking distance (the one 5 mins walk north is even better than the one in the complex downstairs) with many restaurants and shops. Anse vata beach is a stone's throw away, and the battery hill lookout park is a leisurely 35 minute stroll. Bus number 11 and 10 drops off very close to the Hilton from the city centre. There is a washing machine in the room which is extremely convenient. To balance the review some aspects of the hotel are showing its age - the rickety pool stairs and keycard device of my room door running out of battery. However overall I had a wonderful stay and would love to return.

We stayed for several nights for a work/holiday trip. The staff were fantastic, the room was great and the view lovely. Rachel on reception was absolutely amazing and always took the time to talk to us and give us hints and tips on great things to do. The area was expensive but the supermarket is a 15min walk away and we picked up some fantastic cheese & wine which was very affordable and picked up some fresh bread on the walk back to the hotel to enjoy on our deck whilst the sun set.

We stayed 4 nights here and was looking forward to this as we had been very well received at Hilton Fiji as Gold members. However, the staff at this hotel has been the most unfriendly in our whole RTW trip in 10 weeks. My husbands hotel room card stopped working and instead of getting help at the reception, they were very rude to him. The unisex gym is a big joke, an old storage room converted to a humid gym. The women gym was fresh and overlooking the ocean, although only access during a couple of hours per day.. I have stayed in many Hilton hotels and this is not up to the standard. The apartment looked good at first sight with large balcony, but the kitchen equipment was very old and half broken. Hundreds of ants everyday on the floor and in the sink. The pool was very boring rectangular small, looked like it belonged to a B & B instead of a Hilton large hotel. We had read that New Caledonia was supposed to be gastronomic experience but the restaurants were really over priced with regards to the quality they served. The rest of the Pacific Islands are way better.

They know how to look after diamond guests and their upgrades are fantastic. Check in staff friendly, the restaurant at dinner was outstanding, great service great food. What let them down was breakfast no food choices failure to refill and absolutely no taste. It’s worth the stay as there are better places under the hotel for breakfast.

I have been holding off writing this review as my travel agent was trying to negotiate a partial refund for what I think was a rip off upgrade charge! We stayed here at the hotel over Xmas & paid what you would expect for that time of year....around $2000AUD pw. I had originally booked through a 3rd party website, but then my agent said they had a deal on for a room upgrade that guaranteed a wide balcony, 6th floor or higher & a fantastic view. Given that some previous reviewers had complained about looking over a roof top & having little or no view, I was prepared to pay for this guarantee. It cost us another $300 AUD on top of the $2000. After all, it was unlikely I would do this again in the near future. Well imagine my dismay when I visited our friends apartment in the other block (B) on the 4th floor which had 2 balconies, with sun lounges AND a table & chairs looking directly over the water. Our room in comparison, was on the side in A block with a TINY balcony that barely fitted the table & 2 chairs. Forget the sun lounges or access to the other balcony that was off our bedroom that had NOTHING on it! I was furious. What a rip off. The managers have been absolutely obstinate about this oversell & refuse to refund the upgrade costs. It is a shame that I feel so ripped off as it didn't have to be this way. I would never recommend this place to anyone and believe me I have been asked many times by our friends, who are avid travellers like us, what we thought about the hotel. I would recommend that they look at Le Meridien or the Chateau Royal across the bay. At least there, you get what you pay for. On a positive note, Rachel the manager at the actual hotel is fantastic. So helpful to guest who are there. This dispute was not with her. We ate in-house on the 1st night & the food was appalling & incredibly expensive. I ordered a fillet (which was nice & tender, I must say) but the accompaniment was just COLD chips! My husband had something he didn't enjoy - but can't remember what it was. And we had a drink each. That was it. Can you believe it, that a meal like that cost 2 of us $170AUD. Noumea is not cheap people, beware. I am so disappointed as I was really looking forward to this week away. It has left us feeling very unhappy.

This trip I stayed for one night as I had an extended layover. I arrived at the hotel around 1.30pm to check in. Despite being a Hilton Honors gold member I was told by the desk agent to come back at 3pm as that is when checkin begins. The agent then told me that I had booked a 1 bedroom apartment and that they were going to put me in a 3 bedroom apartment instead and lock the bedroom doors of the other two bedrooms. Strange and rather offensive to be honest. I went away and returned bout 2.30pm and was then able to checkin. They had reconsidered the 3 bedroom option and had put me in a 1 bedroom apartment instead. The stay was generally okay from here though there was no door between the bedroom and ensuite so with air conditioning on in the room the bathroom becomes quite cold. I chose not to eat in the restaurant for breakfast and checkout went smoothly.

Spacious one bed apt, great views, fantastic daily service. Only fault was the bed a bit squishy for me but outweighed by everything else. Reception staff generally helpful, particularly the locals. Unfortunately the ones from France have brought their arrogance with them which is widespread across the island. Most of the French staff in service positions have an anti-foreigner attitude particularly with Australians. I have been told this developed because most Australians visit Noumea on a cruise and only stay one or two nights and sometimes behave badly. On the other hand all experiences with the Kanaks were great. Having lived in Europe for over ten years I was not surprised by the French arrogance such a shame maybe things will change if the Kanaks get independence. If you're looking for service Noumea is not the place. We went to Sri Lanka last which was half the cost and experienced superb service.

We stayed in a one bedroom apartment. It was very spacious and the view from our large terrace was unbelievable!!!!! Our king size bed was very comfortable. The hotel is located on Anse Vata with cafés and shops underneath the Hilton. The Hilton's restaurant (La Terrasse) is such a lovely place to sit and enjoy your meal: Fabulous service with wonderful staff who went above and beyond to make our holidays a huge success. The food was delicious and 15% off for hotel guests. I would recommend the shrimps buffet (every Thursday)!!!! The breakfast was very enjoyable with a lot of varieties ( I loved their home made croissants every day!!!!) I really hope to come back soon!

109 Promenade Roger Laroque Noumea

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within a 5-minute walk of Anse Vata Beach, Hilton Noumea La Promenade Residences is within a 15-minute stroll of Aquarium des Lagons. This 120-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center. Maitre Pier and Grand Casino are also near this Noumea hotel.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

The 120 air-conditioned accommodations feature kitchens and furnished balconies or patios, and there's space to spread out with dining areas and sitting areas. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include coffee makers, safes, and phones.


Property features

Guests of Hilton Noumea La Promenade Residences have access to an outdoor pool, a 24-hour fitness center, and a rooftop terrace. There's free parking, and an airport shuttle (available 24 hours) for XPF 3000 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, a meeting room, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 691 reviews