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Grand Mercure Nelson Monaco Apartments

4.5 out of 5.0

Recent guest reviews

These apartments feel as though you have entered a small English village. The brick buildings are surrounded by flowering plants and climbing vines and everything feels so homey. Our apartments were spacious on two levels and each was decorated slightly differently. One had a very country home feel and the other was more modern. We loved that each unit had a washer/dryer unit and all the amenities. They have either one or two baths but lots of toiletries and other nice touches! It is close to the airport but we had no noise and it was easy driving out of the city the next day from this location.

What a truly incredible experience I’ve had staying here at this hotel. I can’t call it a hotel as it really doesn’t feel like one. It’s a small community and everyone knows your name and welcomes you into their family. The staff are exceptional. The best service I have EVER experienced and I travel a lot. The staff really do go above and beyond for whatever you may need. They have really thought of everything! In particular Tommy was both Personal and professional. You feel like you instantly know him when you first meet him. His professionalism and sense of humour made the dining experience even more amazing than just the food. Ok...the food....BEST MEAL I’ve had in New Zealand. It was truly beautiful! It may have been a little more than I would usually spend on food however SO worth it. And when it is that good I do not care about the price. Definitely worth a visit just for the restaurant. The reception staff were again friendly and just have so much experience in what they do. Exceptional service. There’s lots to do in the area, Nelson is so close by just having to take a short taxi ride. You can then go to the national park of Abel Tasman which is beautiful. You can hire bikes, go to local vineyards, there is a swimming pool on site as well as a salon. About beauty spa is definitely worth a visit. Lisa was incredible and the choice of services available are brilliant if you ever needed a facial, massage etc...let’s face who doesn’t need one of those? They are highly recommended so do try and book in with them if in the area. I also had a site inspection of the hotel which was guided by Chrissy. This allowed me to view all the rooms available as well as facilities at the resort. Chrissy was so welcoming and I can’t thank her enough for everything she and the rest of the staff have done for us on our stay. I can highly recommend this hotel for any type of stay! I will be returning myself as well as passing my recommendation on to my company Dial A Flight to sell this amazing experience.

We arrived at this lovely hotel after a long day's drive through the Abel Tasman National Park and were immediately impressed with the village type setting. The Reception staff were friendly and welcoming and the apartment was spacious and well equipped. We also enjoyed dinner in the restaurant, The Monaco Kitchen, and the food was extremely good, the staff again being very friendly and helpful. However, I don't think either the food at breakfast, or the staff at breakfast, were quite to the same standard as at dinner. We enjoyed our short stay and would definitely stay here again, the only slight negative we encountered was when I was trying to email to sort out our booking from the UK, I received one very belligerent, bordering on rude, email from a member of the reservation team, after I pointed this out in my reply, another member of the reservation team emailed me back with a completely different approach to my query and managed to sort the situation out for us. Thankfully she did because we were at the point of cancelling our booking and staying somewhere else, which would have been a shame because in essence we were very happy with our stay at this lovely hotel.

Our highlight was the restaurant! Absolutely lovely and our server tony was AMAZING! The staff and him are so sweet and considerate. They stayed open later so my coworkers and I could eat our dinner without rushing. He came and sat with us and talked about his life. It was like having dinner with a friend. I would definitely come back just to see their smiley faces.

An excellent apartment in a unusual village type setting.Well equipped.Very helpful and friendly staff. Close to small airport if one wants to avoid the long journey from the ferry. Would return immediately if we could do.

The room (708) we were given was terrible. The fan in the bathroom was not working and the furniture is old and stinky. The bed is not comfortable and the wifi is hopeLESS - might as well say WIFI-LESS. Staying here is a disaster.

We were really looking forward to stopping off in Nelson and staying in this little cottage style accommodation for a night. From the outside these rooms look great but I was a little disappointed when we got inside. The positive was that it was very spacious for the price we paid. The negatives: The couch in the lounge room was so filthy that is was brown/black instead of beige. The whole place was really dingy and dark and the lighting was terrible. The bathroom light in the main ensure was flickering, so we had to use the other bathroom. I'm also quite short and could barely see myself in the bathroom mirror as it's set so high. The tv in the bedroom was tiny and shoved in a corner, where my husband couldn't every see it behind the massive wardrobe. I can see what they are trying to achieve with the decor, but instead of being cosy and comfy, it's a bit dingy dark and grubby. Would not rate as a 4 star from our experience and very surprised it's a grand mercure. Also a fair bit out of town, we thought we had taken a wrong turn!

The staff were very helpful and as we were on the 3rd leg of a long holiday the guest laundry room was a huge advantage. The room was very comfortable and had all the facilities we needed. The location near the sea shore was superb as the pics of the sunsets showed.

Loved the setting and wonderful rooms. Service was great especially in restaurant were we dined the three nights we were in Nelson Plenty of parking and just an enjoyable place to stay. Very little to add and grading's says it all

I want to come back again soon. This place is amazing and I am stunned I never knew it existed before. The layout and rooms are really homely and tasteful. The location is special. Lovely for walks and bike rides. I had room service and it was to die for. Undiscovered paradise.

6 Point Road Stoke Nelson

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Stoke, Grand Mercure Nelson Monaco Apartments is within a mile (2 km) of sights such as Greenmeadows Park and Marsden Recreation Ground. This 4.5-star hotel has 83 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. It's near the airport and also close to Isel Park and McCashin's Brewery.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

The 83 rooms are individually decorated and have an array of amenities, including electric kettles, phones, and ironing boards. Guests can expect free WiFi and TVs. Hair dryers and desks are also standard.


Property features

Guests of Grand Mercure Nelson Monaco Apartments enjoy a fitness center, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle during limited hours. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a seasonal outdoor pool, free newspapers, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 939 reviews