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Hotel Alex

4.0 star property
Riverfront hotel in Naters with a full-service spa

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Photo gallery for Hotel Alex

Sauna, hot tub, steam room
Exterior
Indoor spa tub
Sauna, hot tub, steam room
Sauna, hot tub, steam room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Spa
  • Room service
  • Parking included
  • Housekeeping
  • Pet friendly

Explore the area

View in a map
Furkastrasse 88, Naters, VS, 3904
  • Place, Belalp
  • Place, Brigerbad Thermal Pools
    ‪6 min drive‬
  • Place, Blatten - Belalp Gondola
    ‪7 min drive‬

Room options

View all photos for Single Room

Premium bedding, down comforters, in-room safe, desk

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

Free toiletries, hair dryer, bathrobes, towels

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, down comforters, in-room safe, desk

Suite

  • 409 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, down comforters, in-room safe, desk

Deluxe Suite

  • 463 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Naters

Located within a mile (2 km) of Stockalper Palace, Hotel Alex is within 3 miles (5 km) of Rosswald. This 47-room, 4-star hotel welcomes guests with conveniences like a full-service spa, free self parking, and concierge services.

What's nearby

  • Stockalper Palace - 17 min walk - 0.9 miles
  • Brigerbad Thermal Pools - 6 min drive - 4.6 miles
  • Blatten - Belalp Gondola - 7 min drive - 3.5 miles
  • Morel-Greich - Riederalp Cable Car - 7 min drive - 3.9 miles
  • Ried Mörel-Riederalp - 9 min drive - 4.1 miles

Getting around

  • Brig Station - 15 min walk
  • Bettmeralp Gondola Lift Station - 21 min drive
  • Geneva International Airport (GVA) - 136 min drive

Restaurants

  • ‪Walliser Weinstube - ‬17 min walk
  • ‪Yuan China Restaurant - ‬18 min walk
  • ‪Artisti Ristorante Pizzeria Bar Caffe - ‬20 min walk
  • ‪Sukhothai Restaurant - ‬19 min walk
  • ‪Britannia Pub - ‬19 min walk

About this property

Hotel Alex

Riverfront hotel in Naters with a full-service spa
Guests of Hotel Alex enjoy features like a full-service spa, free WiFi in public areas, and meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff that can help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this hot springs hotel include a terrace, laundry facilities, and a TV in a common area.
Guests can expect to find LED TVs with digital channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Stockalperhof

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  • Free WiFi
  • Restaurant
  • Breakfast available
9.2 out of 10, Wonderful, 202 reviews
Stockalperhof

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 per person

Things to do

  • Full-service spa
  • Golf driving range
  • Piano
  • Playground
  • Shopping
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1994
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 20.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 18.00 per person
  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-6:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alex Hotel Naters
Alex Naters
Hotel Alex Naters
Hotel Alex Hotel
Hotel Alex Naters
Hotel Alex Hotel Naters

Frequently asked questions

Is free cancellation available at Hotel Alex?

Hotel Alex offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

What can I see near Hotel Alex?

This hotel is located in Naters, close to Stockalper Palace, Blatten - Belalp Gondola, and Ried Mörel-Riederalp. You'll also find Morel-Greich - Riederalp Cable Car and Belalp within a short drive.

Will I be able to park at Hotel Alex?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Alex?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Hotel Alex include a casino on the premises?

No, Hotel Alex doesn't have a casino.

Will I find an indoor pool at Hotel Alex?

No, there is no indoor pool at this hotel.

Is Hotel Alex a good place to stay for couples?

Amenities that appeal to couples at this riverfront hotel include premium bedding and bathrobes along with a full-service spa.

Does Hotel Alex have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel Alex have a restaurant that serves breakfast?

Hotel Alex offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Hotel Alex allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Alex for a fee of CHF 20.00 per pet, per night.

Are there connecting rooms at Hotel Alex?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Hotel Alex?

No, there aren't any guestrooms with balconies at Hotel Alex.

Hotel Alex Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 23 out of 81 reviews
Rating 8 - Good. 45 out of 81 reviews
Rating 6 - Okay. 8 out of 81 reviews
Rating 4 - Poor. 4 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mrs C

Liked: Staff & service
No teaspoons in room or regular tea and milk.
Stayed 1 night in Jun 2025

6/10 Okay

Deb

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I found this property average from a location, general amenities and hotel staff perspective. The reception staff were not helpful nor courteous. I inquired about the “spa” and use of it was dismissed as too complicated. I booked this property specifically because of the pool and other spa amenities. In my seven nights, I wasn’t able to use it once. Makes me wonder if it’s even operational. On the other hand, the restaurant staff were very pleasant and I enjoyed the buffet breakfast. The location is not in Brig and a 25 minute walk into town. The walk is along a pathway, which can be quite pleasant. Thank you
Stayed 7 nights in Jun 2025

6/10 Okay

Urs

Disliked: Property conditions & facilities, room comfort

Alex Hotel - quite OK for a short stopover

Our first impression of this hotel was not so good... a hotel built in the 1990s with a somewhat strange layout and in need of modernization. It’s definitely not a 4-* hotel. However, first impressions can be wrong. The spa in a separate building was quite amazing and the best after a day of skiing or hiking. Dinner on the top floor was very good and staff was very attentive. Not our first choice for a holiday but for a stopover this hotel was quite OK.
Stayed 1 night in Apr 2021

4/10 Poor

Mizeet, Victoria BC

Disliked: Cleanliness, property conditions & facilities
I feel terrible writing this but feel like I should, this hotel was so bad that we left and forfeited our entire night's stay because we couldn't stay here. It is extremely dated and in the middle of nowhere. The room was hot and stuff with a tiny bathroom. We just felt very ill at ease there and I think we were the only people in the hotel because I didn't see another soul and we were the only car in the lot. The staff were very kind and there is lots of free parking but that is the only positive I could come up with.
Stayed 1 night in Jul 2018

8/10 Good

Robie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Walker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stark but friendly

We stopped over on our train trip to Geneva and enjoyed the Glacier Train that passes through town. The hotel was very clean, no carpet, modern bath, a small balcony, free internet in lobby, very nice breakfast included in the low rate. The sauna is an additional charge. The hotel paid for our taxi fare both ways to the train station. The hotel was almost too Swiss with a very plain central stairway that echoed from the lack of warm details. Also, it is in town, something that surprised us based on the photo. A very good overall value, and we would stay again.

8/10 Good

Leila

Liked: Cleanliness, staff & service, property conditions & facilities

Fair Value

The decor was a 1990's version of modern- cute if you like a minimalist and slightly zany esthetic. The mattress was extremely thin and generally small by US standards, but every hotel we stayed at in Switzerland had a version of the same thing. Free parking was great and it was fairly easy to make our way over to the train to Zermatt from here.

10/10 Excellent

Stéphane

Stayed 2 nights in May 2025

8/10 Good

Cedric

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2025

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Muchas gracias por recibirnos
Stayed 1 night in Apr 2025

10/10 Excellent

Alilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Jasmin

Disliked: Staff & service, amenities, property conditions & facilities
- leider kriegt man auf Reklamationen keinerlei Feedback - Rezeption kaum besetzt - Hotel mit Car- Gästen - Frühstücksbuffet lässt für ein 4*Hotel zu wünschen übrig - wenig Gastfreundschaft spürbar - Zimmer waren okay, aber nur halbe Vorhänge, die nur die Hälfte der Fenster bedeckten

10/10 Excellent

Alilou

Stayed 4 nights in Jan 2025

10/10 Excellent

Alilou

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes und sauberes Hotel.

Sehr gut.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ivo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Alilou

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Alilou

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Boris Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

War für 1 Nacht im Alex. Geniales SPA tolles Frühstück Buffet.... Bushaltestelle direkt vor dem Haus
Stayed 1 night in Aug 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist ein praktisches Hotel ohne viel Flair und Schnörkel
Stayed 1 night in Jun 2024

8/10 Good

Cyrill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Guillaume

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Alilou

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensationell inklusive Wellness SPA

1A.
Stayed 1 night in May 2024

10/10 Excellent

Alilou

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

6/10 Okay

jonas

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Fehlende Informationen schon beim Check In. Keine Angaben über Frühstück, Restaurant oder Baar. Baar und Restaurant waren immer geschlossen. Mann musste auswärts gehen um zu Abendessen. Informationen zum Frühstück mussten wir selber abholen.
Stayed 2 nights in Jan 2024