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Hotel HD Natales

3.0 star property
Hotel in Natales with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel HD Natales

Restaurant
Front of property - evening/night
Doble vista mar | In-room safe, blackout drapes, free WiFi, bed sheets
Front of property - evening/night
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Kilometro 4.5, Ruta 9N, Puerto Bories, Natales, Magallanes, 6160000
  • Place, Costanera
    ‪5 min drive‬
  • Place, Plaza de Armas
    ‪6 min drive‬
  • Place, Puerto Natales Casino
    ‪7 min drive‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪6 min drive‬

Room options

View all photos for Twin Room

View from room

Twin Room

  • 97 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room, 1 King Bed

  • 215 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Doble V. Campo

Doble V. Campo | In-room safe, blackout drapes, free WiFi, bed sheets

Doble V. Campo

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Triple Room

  • 269 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Doble vista mar

Doble vista mar | In-room safe, blackout drapes, free WiFi, bed sheets

Doble vista mar

9.0 out of 10
Wonderful
(2 reviews)
  • 97 sq ft
  • Beach view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Matrimonial

Matrimonial | In-room safe, blackout drapes, free WiFi, bed sheets

Matrimonial

  • 96 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Puerto Natales

Located within a leisurely stroll of Última Esperanza Fjord, Hotel HD Natales is within a few miles (5 km) of Costanera. This 41-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Mirador Cerro Dorotea - 5 min drive - 2.8 miles
  • Costanera - 5 min drive - 3.0 miles
  • Plaza de Armas - 6 min drive - 3.4 miles
  • Puerto Natales Casino - 7 min drive - 3.4 miles
  • Old Pier - 7 min drive - 3.4 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 6 min drive

Restaurants

  • ‪Baguales Brewery & Restaurant - ‬7 min drive
  • ‪Slowly Bar - ‬6 min drive
  • ‪El Puesto Restobar - ‬6 min drive
  • ‪Patagonia Dulce - ‬6 min drive
  • ‪Cafe Kau - ‬5 min drive

About this property

Hotel HD Natales

Hotel in Natales with a 24-hour front desk and a restaurant
At Hotel HD Natales, guests have access to free WiFi in public areas, conference space, and a library. For transportation, you can make use of an airport shuttle for a fee, as well as an area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include free newspapers, a terrace, and laundry facilities.
Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Safes and phones are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 4.5 km

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 108 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 10 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hotel Cisne Cuello Negro Puerto Natales
Hotel Cisne Cuello Negro
Cisne Cuello Negro Puerto Natales
Cisne Cuello Negro
Hotel HD Natales Puerto Natales
HD Natales Puerto Natales
HD Natales
Hotel Cisne de Cuello Negro
Hotel HD Natales Hotel
Hotel HD Natales Natales
Hotel HD Natales Hotel Natales

Frequently asked questions

Is free cancellation available at Hotel HD Natales?

Hotel HD Natales provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to see around Hotel HD Natales?

This hotel is located in Natales within a short 14-minute walk of Última Esperanza Fjord. You'll also find Costanera and Puerto Natales Casino within a short drive.

Will I be able to park at Hotel HD Natales?

No, this hotel doesn't offer parking.

Does Hotel HD Natales feature a casino on the premises?

No, Hotel HD Natales doesn't have a casino.

Will I find an indoor pool at Hotel HD Natales?

No, there is no indoor pool at this hotel.

Is Hotel HD Natales good for couples?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include sea views.

Are there hot tubs at Hotel HD Natales?

No, this hotel doesn't have a spa tub.

Does Hotel HD Natales feature a restaurant that includes a breakfast menu?

No, Hotel HD Natales doesn't have a restaurant that serves breakfast.

Does Hotel HD Natales allow pets to stay for free?

No, pets aren't allowed at Hotel HD Natales.

Does Hotel HD Natales have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel HD Natales?

The closest major airport to Hotel HD Natales is Puerto Natales (PNT-Teniente J. Gallardo), which is 3.2 mi away (6 minutes by car).

Are there rooms with balconies at Hotel HD Natales?

No, at Hotel HD Natales, there aren't any guestrooms that list a balcony.

Hotel HD Natales Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 24 out of 65 reviews
Rating 8 - Good. 29 out of 65 reviews
Rating 6 - Okay. 11 out of 65 reviews
Rating 4 - Poor. 1 out of 65 reviews
Rating 2 - Terrible. 0 out of 65 reviews

8.4/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Erhan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Xiaoguang

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at this hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good deal!
Stayed 1 night in Dec 2024

10/10 Excellent

Younan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very bright and spacious room although the furniture and floor have worn out
Stayed 1 night in Jan 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great The staff exceeded expectations Everyone went out of the way to be helpful Great place to stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful. Made us feel at home!
Stayed 2 nights in Jan 2025

10/10 Excellent

Abril

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay! I love the views and the service was amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

kannan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here while doing doing trips to Torres Del Paine. About 4 km from the town. Had a rental car. So was convenient to travel. Beautiful, quiet location. The people running the place were amazing, helping you with every need. The restaurant, though had limited options, was good and very flexible with timings. Felt like leaving home at the end of my stay !!
Stayed 5 nights in Dec 2024

10/10 Excellent

Anitha

Stayed 3 nights in Dec 2024

10/10 Excellent

Yingnan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2024

8/10 Good

Fely

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice family run establishment with a charming host. It was a bit outside of town but was an easy Uber into town. Breakfast was great.
Stayed 4 nights in Nov 2024

8/10 Good

Yosh, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Yosh, Los Angeles

Liked: Cleanliness, staff & service
They were very nice, I enjoyed my time there
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara, miami

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff at the hotel were very friendly and helpful. Water service was interrupted one of the nights which was a great inconvenience after a long day to not be able to shower or even flush the toilet. The hotel is far from downtown and since is technically a different town taxis charge extra to/from this location. The view from the hotel Is beautiful but it isn’t a nice area to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff were friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Beautiful location and really friendly and helpful staff. Would definitely recommend for any stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, room comfort

Quaint hotel with wonderful staff

The staff at this hotel was exceptional. Very kind. Very helpful. It’s an older hotel that could use some improvements. The beds were comfortable. We ate breakfast buffet and dinner. Both were good. Beautiful location. View of the Magellan channel. 5 minutes from airport. 20 minutes from town.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. As advertised. Could use a gym.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting with room having gorgeous view of the lake. Boutique type hotel with testaurant. While a couple of miles from town, location is quiet, setene and peaceful. Do not rxpect luxury but instead homy feeling and superb service. True story: when checking out, one of our suitcases was brought down by staff member. My husband proceeded to load the rest of our suitcases on our private transportation to Punta Arenas. However, at the airport, I noticed that this particular suitcase was missing and had not been put into the van. The trip from Puerto Natales to Punta Arenas was 2 1/2 hours, so there was no way of turning back. We anxiously called the hotel to explain. They were on it and told us that they had sent someone with our suitcase to the bus station thinking that we were taking the bus to the.airport. When I explained that we were already at the airport, they tried to assure me that they would bring the suitcase to us and if we had already left, the same person would deliver it to us at our hotel in Santiago. I was still anxious because they indicated that the gentleman bringing the suitcase would be getting to the airport at exactly the same time as our departure tome. As it turned out the gentleman texted me as I was boarding so I went to the end of the line. He hurried and got through other obstacles to get the me the suitcase. No money was accepted for all their efforts. We can never thank them enough for everything they did reflecting great customer service
Stayed 4 nights in Feb 2019

6/10 Okay

Raquel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is very kind Dinner was ok It is far from downtown
Stayed 1 night in Feb 2019

6/10 Okay

Raquel

Traveled with group, Traveled with partner
Liked: Staff & service
The kindnes of all fue staff! Although the location is not the best, it is easy to take a cab downtown It is very interesting to visit the hotel and museum located walking distance
Stayed 1 night in Feb 2019

10/10 Excellent

Julio, Port St Lucie, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience, above all the most and more outstanding was the people working in the Hotel. They were excellent, caring and they treat me like a family. I was greatly impressed by the food service as well, great breakfast and when I arrived late from my tours they were always willing to serve me a hot meal even after hours as there are not many options to eat out in that area. They help me in giving me directions how to get around as I never been there before. I travel alone and all the help the gave me it was great to make my trip more enjoyable and less stressful. Thanks for everything !!
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice food and service. Old musty rooms
Stayed 2 nights in Dec 2018

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given an upgraded corner room at check in. We had to leave after a few hours due to Aerolenias Argentinas strike so we did not stay over night. The hotel seemed peacefull and clean and the lady assisting us was fantastic.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location to stop before going to the Torres del Paine, also can be used for daily trip (1.5 hrs). Staff was awesome and recommended local trekking to Lake Sophie to warm up.
Stayed 2 nights in Nov 2018