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Hotel Big Sur

3.0 star property

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Photo gallery for Hotel Big Sur

Living area
A hallway with wooden paneling, a black railing, and a door at the end.
Front of property
Free daily buffet breakfast
A bedroom with a bed, two bedside tables, a window, and a ceiling light.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000
  • Place, Costanera
    ‪3 min walk‬
  • Place, Puerto Natales Casino
    ‪8 min walk‬
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪13 min drive‬

Room options

View all photos for Standard Twin Room

A twin room with two beds, bedside tables, lamps, a window with a view, and a radiator.

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Standard Double Room

A bedroom with a bed, bedside tables, a window, and a ceiling light fixture.

Standard Double Room

9.6 out of 10
Exceptional
(13 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

Superior Room | Free WiFi, bed sheets

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Puerto Natales

Hotel Big Sur places you next to Última Esperanza Fjord and within a 5-minute walk of Costanera. This 30-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area.

What's nearby

  • Costanera - 3 min walk - 0.2 miles
  • History Museum - 4 min walk - 0.3 miles
  • Puerto Natales Casino - 8 min walk - 0.4 miles
  • Plaza de Armas - 9 min walk - 0.5 miles
  • Cueva del Milodon - 12 min walk - 0.7 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪Santolla - ‬7 min walk
  • ‪La Terraza - ‬6 min walk
  • ‪Restaurant Última Esperanza - ‬5 min walk
  • ‪La Tapera - ‬4 min walk
  • ‪Café Artimaña - ‬7 min walk

About this property

Hotel Big Sur

Hotel Big Sur offers free WiFi in public areas and coffee in a common area. Front-desk staff are standing by 24/7 to assist with any requests.
Guests can expect to find free WiFi. Phones are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a first aid kit.

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

Are free cancellation options available at Hotel Big Sur?

Hotel Big Sur provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to do near Hotel Big Sur?

This hotel is located in Puerto Natales, just steps from Costanera and History Museum, and within a short walk of Puerto Natales Casino. You'll also find Plaza de Armas and Cueva del Milodon less than a mile away.

Will I be able to park at Hotel Big Sur?

No, there isn't parking available at the hotel.

Does Hotel Big Sur feature a casino on the premises?

No, Hotel Big Sur doesn't have a casino.

Will I find an indoor pool at Hotel Big Sur?

No, there is no indoor pool at this hotel.

Is Hotel Big Sur a good place to stay for couples?

Amenities at this hotel that appeal to couples include a free daily breakfast and a 24-hour front desk.

Are there hot tubs at Hotel Big Sur?

No, there isn't a spa tub at this hotel.

Does Hotel Big Sur have a restaurant with a breakfast menu?

Hotel Big Sur offers free buffet breakfast each morning though there is no restaurant.

Will Hotel Big Sur allow pets to stay for free?

No, pets aren't allowed at Hotel Big Sur.

Are there connecting rooms at Hotel Big Sur?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Big Sur?

The closest major airport to Hotel Big Sur is Puerto Natales (PNT-Teniente J. Gallardo), which is 5.7 mi away (20 minutes by car).

Can I book a room with a balcony at Hotel Big Sur?

No, there aren't any guestrooms at Hotel Big Sur that offer a balcony.

Hotel Big Sur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 165 reviews
Rating 8 - Good. 45 out of 165 reviews
Rating 6 - Okay. 15 out of 165 reviews
Rating 4 - Poor. 3 out of 165 reviews
Rating 2 - Terrible. 5 out of 165 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms small but clean and comfortable. Staff very nice and helpful
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and easy to walkable over town!!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities
Clean rooms, very cozy but friendly staff and a great location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Bendel

Liked: Cleanliness, amenities, property conditions & facilities
friendly staff and good location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jonathan

Staff was helpful, rooms clean,
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A neat and clean place to stay
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice, clean, accommodating
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Clean, convenient, communicated well, met the expectations of our stay
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

carolyn

Liked: Cleanliness, property conditions & facilities
Amazing experience
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ming Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Impeccably clean
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Balasubramanian

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, Great staff(English speaking), patient, explain and smiling
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rogerio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Room was too warm. No elevator.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bang

Liked: Cleanliness, amenities, property conditions & facilities
rooms were very clean and all you need in Puerto Natales. Staff was very responsive to our needs. we were able to leave our luggage there while we hiked for 5 days because we were returning after the hike. it was nicely located near a lot of restaurants and shops. definitely would stay there again Bang Chau M.D
Stayed 1 night in Jan 2026
Verified

8/10 Good

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
a minimalist dream, super clean and welcoming staff. I deducted 1 star because it smelled like clogged sewage :/
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, great staff and well located.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Everyone is so nice
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Everyone is nice
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a one night stay, the hotel is comfortable and clean. The Breakfast was also good. A nice place to stay, good value for money
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, close to everything!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close by the water, shopping and dining.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Balraj

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff, brand new hotel. Only downside is the rooms are noisy and you can hear the neighbors and the folks in the corridor.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Property excellently maintained and very clean. Breakfast was consistently great every day with variety. (whoever the chef was preparing the eggs each morning- thank you! ) Absolutely delicious!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

SRI RANJINI

Liked: Cleanliness, amenities, property conditions & facilities
small rooms. clean and good shower
Stayed 1 night in Dec 2025