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Hotel Big Sur

3.0 star property

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Photo gallery for Hotel Big Sur

Living area
Free daily buffet breakfast
Standard Double Room | Free WiFi, bed sheets
Living area
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000
  • Place, Costanera
    ‪3 min walk‬
  • Place, Puerto Natales Casino
    ‪8 min walk‬
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪8 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

9.6 out of 10
Exceptional
(13 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Free WiFi, bed sheets

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Puerto Natales

Hotel Big Sur places you next to Última Esperanza Fjord and within a 5-minute walk of Costanera. This 30-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area.

What's nearby

  • Costanera - 3 min walk - 0.2 miles
  • History Museum - 4 min walk - 0.3 miles
  • Puerto Natales Casino - 8 min walk - 0.4 miles
  • Plaza de Armas - 9 min walk - 0.5 miles
  • Cueva del Milodon - 12 min walk - 0.7 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪Café Artimaña - ‬7 min walk
  • ‪Santolla - ‬7 min walk
  • ‪El Bote Resto-Bar - ‬5 min walk
  • ‪Creperia Café y Té - ‬4 min walk
  • ‪The coffee Maker - ‬7 min walk

About this property

Hotel Big Sur

Hotel Big Sur offers free WiFi in public areas and coffee in a common area. Front-desk staff are standing by 24/7 to assist with any requests.
Guests can expect to find free WiFi. Phones are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a first aid kit.

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

Are free cancellation options available at Hotel Big Sur?

Hotel Big Sur provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Big Sur?

As of Mar 27, 2026, prices found for a 1-night stay for 2 adults at Hotel Big Sur on Apr 3, 2026 start from $141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Hotel Big Sur?

This hotel is located in Natales, just steps from Costanera and History Museum, and within a short walk of Puerto Natales Casino. You'll also find Plaza de Armas and Mirador Cerro Dorotea less than a mile away.

Is there parking available at Hotel Big Sur?

No, there isn't parking available at the hotel.

Does Hotel Big Sur feature a casino on the premises?

No, Hotel Big Sur doesn't have a casino.

Will I find an indoor pool at Hotel Big Sur?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Big Sur?

Amenities at this hotel that appeal to couples include free breakfast and a 24-hour front desk.

Does Hotel Big Sur have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Big Sur have a restaurant with a breakfast menu?

Hotel Big Sur offers free buffet breakfast each morning though there is no restaurant.

Will Hotel Big Sur allow pets to stay for free?

No, pets aren't allowed at Hotel Big Sur.

Does Hotel Big Sur have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Big Sur?

The closest major airport to Hotel Big Sur is Puerto Natales (PNT-Teniente J. Gallardo), which is 5.7 mi away (20 minutes by car).

Can I book a room with a balcony at Hotel Big Sur?

No, there aren't any guestrooms with balconies at Hotel Big Sur.

Hotel Big Sur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 93 out of 160 reviews
Rating 8 - Good. 45 out of 160 reviews
Rating 6 - Okay. 14 out of 160 reviews
Rating 4 - Poor. 3 out of 160 reviews
Rating 2 - Terrible. 5 out of 160 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Everyone is nice
Stayed 1 night in Jan 2026

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Everyone is so nice
Stayed 3 nights in Dec 2025

10/10 Excellent

Ming Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Impeccably clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Balasubramanian

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, Great staff(English speaking), patient, explain and smiling
Stayed 1 night in Dec 2025

8/10 Good

SRI RANJINI

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
small rooms. clean and good shower
Stayed 1 night in Dec 2025

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Dec 2025

6/10 Okay

Nital

Liked: Cleanliness, property conditions & facilities
Very basic hotel. More like a hostel with en-suite rooms. Absolutely no frills but comfortable enough for a night or two. A little noisy and that explains the complementary ear plugs in the room. Breakfast is also very basic with no hot food options available.
Stayed 1 night in Dec 2025

10/10 Excellent

Hussain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A neat and clean place to stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Debabrata, San Ramon

Liked: Cleanliness, amenities, property conditions & facilities
The three ladies and the young gentleman are the best staff I have interacted with. Wish I remember their name. They went above and beyond to order carry out for me using their phone as I was unable to translate from Spanish. They also found the best place in town for the cuisine I wanted to order. Who does that in this busy world?
Stayed 1 night in Dec 2025

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Property excellently maintained and very clean. Breakfast was consistently great every day with variety. (whoever the chef was preparing the eggs each morning- thank you! ) Absolutely delicious!
Stayed 3 nights in Nov 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Attentive staff and cool mountain vibe and views. Close to waterfront and just down the hill from central district with many options. If you get in early before check-in, you can leave your bags and chill at the cozy Darwin Cafe across the street. Friendly and attentive staff, who also allow travelers that are trekking for a few days in TDP to leave their bigger bags there securely - a very convenient and clutch perk!
Stayed 1 night in Nov 2025

8/10 Good

Bendel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
friendly staff and good location
Stayed 1 night in Nov 2025

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff is excellent, and the hotel is ok. Our room had no hooks or place to hang jackets or put our luggage. The hotel is very basic but it was good enough for one night. Beware that you hear everything in the other rooms. They provide ear plugs.
Stayed 1 night in Nov 2025

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and modern. Staff helpful and Polite. Great heating but can be a bit warm.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jared

Stayed 2 nights in Nov 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, property conditions & facilities
All staffs were so kind. Very clean and nice. But you can hear everything from upstairs and next room
Stayed 1 night in Nov 2025

10/10 Excellent

Balraj

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff, brand new hotel. Only downside is the rooms are noisy and you can hear the neighbors and the folks in the corridor.
Stayed 2 nights in Nov 2025

10/10 Excellent

Melissa

Stayed 1 night in Oct 2025

10/10 Excellent

Sofía

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien y amables.
Stayed 2 nights in Sep 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a one night stay, the hotel is comfortable and clean. The Breakfast was also good. A nice place to stay, good value for money
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, close to everything!
Stayed 1 night in Apr 2025

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Good breakfast. Staff are very helpful. Short walk to the waterfront. My friend and I left our luggage at the hotel for safekeeping while we embarked on our 8-day O Circuit Trek trip. I will stay at this hotel if I visit Puerto Natales again.
Stayed 1 night in Mar 2025

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close by the water, shopping and dining.
Stayed 1 night in Mar 2025

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025