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Hotel Aquaterra

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Aquaterra

A rustic interior with wooden beams, stone walls, a fireplace, and a dining area.
A bed with white linens and patterned pillows, a wooden headboard, and a bedside table with a vase.
A wooden-paneled room with a radiator, a shelf with figurines, a mirror, and a small table.
An interior with a sofa, dining table, chairs, a kitchen area, and a stone wall with decorative elements.
A hotel with a signboard listing amenities like a restaurant, coffee shop, and adventure activities.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Manuel Bulnes 299, Natales, 6160000, 6160000
  • Place, History Museum
    ‪1 min walk‬
  • Place, Puerto Natales Casino
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

A bedroom with a wooden headboard, a bed with white bedding and striped throw, two bedside tables with lamps, and a wall-mounted tapestry.

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

A room with two beds, wooden headboards, a nightstand, a wall-mounted lamp, and a window.

Standard Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room, 3 Twin Beds

A small, cozy room with a bed, a bench, a nightstand with a lamp, and a wall-mounted wooden shelf.

Standard Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 161 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

About the neighborhood

Puerto Natales

Hotel Aquaterra places you next to History Museum and within a 5-minute walk of Puerto Natales Casino. This 12-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • History Museum - 1 min walk - 0.0 miles
  • Puerto Natales Casino - 3 min walk - 0.2 miles
  • Costanera - 4 min walk - 0.3 miles
  • Plaza de Armas - 5 min walk - 0.3 miles
  • Cueva del Milodon - 11 min walk - 0.6 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪Mesita Grande - ‬4 min walk
  • ‪El Asador Patagónico - ‬5 min walk
  • ‪Santolla - ‬4 min walk
  • ‪Restaurant Última Esperanza - ‬2 min walk
  • ‪La Tapera - ‬1 min walk

About this property

Hotel Aquaterra

Hotel Aquaterra features free WiFi in public areas, a computer station, and laundry facilities. If you plan to drive, free offsite parking is available. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Hotel Aquaterra Natales
Aquaterra Natales
Hotel Aquaterra Hotel
Hotel Aquaterra Natales
Hotel Aquaterra Hotel Natales

Frequently asked questions

Is free cancellation available at Hotel Aquaterra?

Hotel Aquaterra provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Aquaterra?

As of Aug 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Aquaterra on Aug 7, 2026 start from $150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Aquaterra?

This hotel is located in Puerto Natales, just steps from History Museum and Puerto Natales Casino, and within a short walk of Plaza de Armas. You'll also find Costanera and Mirador Cerro Dorotea less than a mile away.

Is there parking available at Hotel Aquaterra?

No, there isn't parking at the hotel but you'll find free parking.

Does Hotel Aquaterra have a casino at the property?

No, Hotel Aquaterra doesn't have a casino.

Is there an indoor pool at Hotel Aquaterra?

No, there is no indoor pool at this hotel.

Is Hotel Aquaterra good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a restaurant and a bar/lounge.

Does Hotel Aquaterra have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Aquaterra have a restaurant that serves breakfast?

Yes, Hotel Aquaterra serves free buffet breakfast each morning from its restaurant.

Does Hotel Aquaterra allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Aquaterra.

Does Hotel Aquaterra have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Aquaterra?

The closest major airport to Hotel Aquaterra is Puerto Natales (PNT-Teniente J. Gallardo), which is 5.6 mi away (9 minutes by car).

Are there rooms with balconies at Hotel Aquaterra?

No, there aren't any guestrooms at Hotel Aquaterra that offer a balcony.

Hotel Aquaterra Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 96 reviews
Rating 8 - Good. 22 out of 96 reviews
Rating 6 - Okay. 3 out of 96 reviews
Rating 4 - Poor. 0 out of 96 reviews
Rating 2 - Terrible. 2 out of 96 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Yumei

Liked: Cleanliness
Good hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Central, Great staff, clean, good food. I would book here again
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Waiyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very helpful staff, great breakfast.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, nice facility, excellent location.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and super cozy, very helpful staff from start to finish and great early breakfast that they adjusted even earlier to accommodate without question. Would absolutely recommend
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Very clean, and quiet. The staff was very accommodating and the breakfast was great. Highly recommend.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night stay.
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Anirban

Liked: Cleanliness, amenities, property conditions & facilities
Great experience highly recommended
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Orlagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all brilliant, the area is great and has lots of restaurant options. They provided luggage storage while we did the W and even allowed for earlier breakfast when we needed to leave at 5:30. The rooms were clean and super cosy to come back to after a rainy day.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, beautiful clean rooms and good breakfast in the morning. very walkable to pretty much everything around town
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. The breakfast was great!
Verified review

10/10 Excellent

Keqin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast menu was pretty fresh. morning shift staff was especially nice and make us felt welcomed. this location is very convenience to area dinning and shopping with in walkable distance. definitely will recommended to others
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Simple rooms but clean and uncluttered. Very warm. Great location.
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Shujie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful. Location was great.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the hotel being beautiful, the staff was very helpful
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and clean place to stay in the center of town, with lovely staff. Perfect place to stay before and after a trek- they held my luggage for me while I was in the park.
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Apsara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice place with clean rooms. Breakfast was good. Friendly staff as well.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent. Always paying attention to your needs
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Basilio is so nice and helped me with my stay. Nice staff all around. Great hotel!
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Pieter E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Patagonia family trip

Very friendly and helpful staff. Excellent location. Great breakfast
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, centrally located to everything. Great spot in transit to/from Torres del Paine. Late arrivals, early departures are no problema. Many late dinners available within a minute or two walk, such as Afrigonia.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Fantastic experience. Wonderful staff, nice rooms and great location. Excellent breakfast included. Quiet at night.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. My only concern is the noise. The noise from the hallway sounded like it was right inside your room, really travelled. For anyone super sensitive to noise, it may not be great.
Stayed 2 nights in Mar 2026