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Hotel Aquaterra

Property class: 3

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Photo gallery for Hotel Aquaterra

Free daily buffet breakfast
Interior
Exterior
Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Manuel Bulnes 299, Natales, 6160000, 6160000
  • Place, Puerto Natales Casino
    ‪3 min walk‬
  • Place, Costanera
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 161 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

About the neighborhood

Puerto Natales

Hotel Aquaterra places you next to History Museum and within a 5-minute walk of Puerto Natales Casino. This 12-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • History Museum - 1 min walk - 0.0 miles
  • Puerto Natales Casino - 3 min walk - 0.2 miles
  • Centro Cultural Natalis - 3 min walk - 0.2 miles
  • Costanera - 4 min walk - 0.3 miles
  • Plaza de Armas - 5 min walk - 0.3 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪Mesita Grande - ‬4 min walk
  • ‪Baguales Brewery & Restaurant - ‬5 min walk
  • ‪Café Artimaña - ‬3 min walk
  • ‪La Terraza - ‬3 min walk
  • ‪La Tapera - ‬1 min walk

About this property

Hotel Aquaterra

Hotel Aquaterra features free WiFi in public areas, a computer station, and laundry facilities. If you plan to drive, free offsite parking is available. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry.
Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Hotel Aquaterra Natales
Aquaterra Natales
Hotel Aquaterra Hotel
Hotel Aquaterra Natales
Hotel Aquaterra Hotel Natales

Frequently asked questions

Is free cancellation available at Hotel Aquaterra?

Hotel Aquaterra provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What is there to do close to Hotel Aquaterra?

This hotel is located in Natales, just steps from Puerto Natales Casino and History Museum, and within a short walk of Plaza de Armas. You'll also find Mirador Cerro Dorotea and Costanera less than a mile away.

Is there parking available at Hotel Aquaterra?

No, there isn't parking at the hotel but you'll find free parking.

Does Hotel Aquaterra have a casino at the property?

No, Hotel Aquaterra doesn't have a casino.

Is there an indoor pool at Hotel Aquaterra?

No, there is no indoor pool at this hotel.

Is Hotel Aquaterra good for couples?

Couples will appreciate amenities like a restaurant, a bar/lounge, and a free daily breakfast at this hotel.

Does Hotel Aquaterra have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Aquaterra have a restaurant that serves breakfast?

Yes, Hotel Aquaterra serves free buffet breakfast each morning from its restaurant.

Does Hotel Aquaterra allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Aquaterra.

Does Hotel Aquaterra have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Aquaterra?

The closest major airport to Hotel Aquaterra is Puerto Natales (PNT-Teniente J. Gallardo), which is 5.6 mi away (9 minutes by car).

Are there rooms with balconies at Hotel Aquaterra?

No, there aren't any guestrooms at Hotel Aquaterra that offer a balcony.

Hotel Aquaterra Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 96 reviews
Rating 8 - Good. 22 out of 96 reviews
Rating 6 - Okay. 3 out of 96 reviews
Rating 4 - Poor. 0 out of 96 reviews
Rating 2 - Terrible. 2 out of 96 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mary, Anchorage

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities
The hotel is very nice .We stayed for 2 nights before going for a w trek to torres del pained and came back after 4 days .They gave the same room that we have . The hotel is family owned and more personalized and i highly recommend it .Alexis and Jeselle were so nice at the front desk and speaks welll english . Their breakfast is delicious and the rooms are well kept and clean . We have a good experience !!! They have a dog named “Negrito “ a black labrador and geta our leftover from dinner everytime!!! I love thia hotel!
Stayed 1 night in Jan 2026

10/10 Excellent

Waiyu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very helpful staff, great breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Brandon

Stayed 1 night in Dec 2025

10/10 Excellent

Jill

Stayed 2 nights in Jan 2026

10/10 Excellent

Anirban

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience highly recommended
Stayed 3 nights in Dec 2025

10/10 Excellent

Keqin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast menu was pretty fresh. morning shift staff was especially nice and make us felt welcomed. this location is very convenience to area dinning and shopping with in walkable distance. definitely will recommended to others
Stayed 4 nights in Dec 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent. Always paying attention to your needs
Stayed 4 nights in Nov 2025

8/10 Good

dominique

Stayed 3 nights in Nov 2025

10/10 Excellent

Lilliana, Naranjo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy lindo lugar y acogedor el desayuno 20/10
Stayed 1 night in Nov 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, centrally located to everything. Great spot in transit to/from Torres del Paine. Late arrivals, early departures are no problema. Many late dinners available within a minute or two walk, such as Afrigonia.
Stayed 1 night in Nov 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, nice facility, excellent location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Orlagh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all brilliant, the area is great and has lots of restaurant options. They provided luggage storage while we did the W and even allowed for earlier breakfast when we needed to leave at 5:30. The rooms were clean and super cosy to come back to after a rainy day.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Simple rooms but clean and uncluttered. Very warm. Great location.
Stayed 6 nights in Oct 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities

Easy stay in Puerto Natales

Service was excellent. We were able to store bags while hiking the W trek, they packed a breakfast “to go”. However, rooms were small. There was a common sitting room that was nice. Cab fare to the bus depot was 2,000 pesos or about $2 USD.
Stayed 1 night in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel, nothing fancy but comfortable. Walk to everything. Close to restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Lalitha

Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I chose to stay at Aquaterra twice because we liked the reviews and the costs. We are glad we did. The location is great, the staff is wonderful, and the breakfast was a solid start to the day. The check in process was easy and the bed was super comfy. The restroom was nice for two people and there was a nice sitting area outside the rooms. The staff was very resourceful and very helpful with all our needs. We would recommend staying at the Aquaterra if you are ever in Puerto Natales. Great stay, great memories.
Stayed 1 night in Feb 2025

2/10 Terrible

Kathleen, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Stayed 5 nights in Jan 2025

8/10 Good

Sibylla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the convenient location to good restaurants eg Bote we appreciated to be able to have earlier breakfast bc of early tours if you have a car either you park on street or there is one parking spot in rear of hotel difficult to park but gets secured by gate Very nice room to relax bc rooms are rather small bathroom needs update and no more plastic shower curtain please think of our environment
Stayed 3 nights in Jan 2025

8/10 Good

Manon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and accommodating staff

My mother and I only stayed one night but we enjoyed it. Every staff member was so friendly and eager to make our stay comfortable. We had to check out before breakfast hours since we had a bus to take and they prepared an early breakfast for us. The room was quite small but it was just fine for a night.
Stayed 1 night in Jan 2025