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Hostal Alcazar

3.5 star property
Hostal in Natales with free breakfast and a coffee shop

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Photo gallery for Hostal Alcazar

Breakfast, lunch, dinner served; pizza
Breakfast, lunch, dinner served; pizza
1 bedroom, premium bedding, Tempur-Pedic beds, in-room safe
Lobby
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • Breakfast included
  • Free WiFi

Explore the area

Map
Manuel Balmaceda 722, Natales, Magallanes, 6160000
  • Plaza de Armas
    ‪15 min walk‬
  • Puerto Natales Casino
    ‪20 min walk‬
  • Mirador Cerro Dorotea
    ‪3 min drive‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪11 min drive‬

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Room options

Double Room, Non Smoking, Housekeeping

  • Sleeps 2
  • 1 Double Bed

Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Puerto Natales

Hostal Alcazar is a short stroll from Lago Nordenskjold and Última Esperanza Fjord. This 15-room, 3.5-star hostal welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Plaza de Armas - 15 min walk - 0.8 miles
  • Puerto Natales Casino - 20 min walk - 1.1 miles
  • Cueva del Milodon - 2 min drive - 1.1 miles
  • Costanera - 3 min drive - 1.3 miles
  • Mirador Cerro Dorotea - 3 min drive - 1.5 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 22 min drive

Restaurants

  • ‪La Picada de Carlitos - ‬12 min walk
  • ‪Yume - ‬7 min walk
  • ‪Last Hope Distillery - ‬8 min walk
  • ‪El Brisket - ‬14 min walk
  • ‪Café Melissa - ‬14 min walk

About this property

Hostal Alcazar

Hostal in Natales with free breakfast and a coffee shop
Renovated in 2016, Hostal Alcazar offers free WiFi in public areas, coffee in a common area, and a computer station. There's free offsite parking, and an airport shuttle (available 24 hours) for CLP 16.000 per vehicle roundtrip. The front desk has multilingual staff that can help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include laundry facilities, local meal delivery service, and a reception hall.
Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Tempur-Pedic beds sport premium bedding and bathrooms offer rainfall showers and hair dryers. Dining areas, free local calls, and safes are also standard. Change of towels is available on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurant alcazar

Family friendly

  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Built in 2004
  • Reception hall
  • Renovated entire property - August 2016
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service
  • Meal delivery service
  • Separate dining area

More

  • Desk
  • Free local calls
  • Individual decor
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours

Renovations and closures

This property is closed from May 15 2025 to May 14 2027 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: CLP 16.000 per vehicle (roundtrip)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • The hostal can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No alcohol is served or permitted at Hostal Alcazar .
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Alcázar Hotel Puerto Natales
Alcázar Puerto Natales
Hostal Alcazar Hostel Puerto Natales
Hostal Alcazar Hostel
Hostal Alcazar Puerto Natales
Hostal Alcazar Natales
Alcazar Natales
Hostal Alcazar Puerto Natales
Alcazar Hotel Puerto Natales
Chile
Aisen Region
Hostal Alcazar Hostal
Hostal Alcazar Natales
Alcazar Hotel Puerto Natales
Hostal Alcazar Puerto Natales
Hostal Alcazar Hostal Natales

Frequently asked questions

Is a free cancellation option available at Hostal Alcazar ?

Hostal Alcazar offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Hostal Alcazar ?

This hostal is located in Natales, a short 15-minute walk from Plaza de Armas and also 19 minutes on foot from Puerto Natales Casino. You'll also find History Museum and Lago Nordenskjold less than a mile away.

Is there parking available at Hostal Alcazar ?

Yes, though parking is limited.

Does Hostal Alcazar include a casino on the premises?

No, Hostal Alcazar doesn't have a casino.

Will I find an indoor pool at Hostal Alcazar ?

No, there is no indoor pool at this hostal.

Is Hostal Alcazar a good place to stay for couples?

Amenities that appeal to couples at this hostal include a comfy mattress, a meal delivery service, and a rainfall showerhead.

Are there hot tubs at Hostal Alcazar ?

No, there isn't a spa tub at this hostal.

Does Hostal Alcazar feature a restaurant that includes a breakfast menu?

Yes, Hostal Alcazar serves free continental breakfast at Restaurant alcazar each morning.

Will Hostal Alcazar allow pets to stay for free?

No, pets and service animals aren't allowed at Hostal Alcazar .

Does Hostal Alcazar have connecting rooms?

No, there aren't connecting guestrooms at this hostal.

Where is the closest airport to Hostal Alcazar ?

The closest major airport to Hostal Alcazar is Puerto Natales (PNT-Teniente J. Gallardo), which is 6.4 mi away (22 minutes by car).

Can I book a room with a balcony at Hostal Alcazar ?

No, there aren't any guestrooms with balconies at Hostal Alcazar .

Hostal Alcazar Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 98 reviews
Rating 8 - Good. 41 out of 98 reviews
Rating 6 - Okay. 29 out of 98 reviews
Rating 4 - Poor. 8 out of 98 reviews
Rating 2 - Terrible. 1 out of 98 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple, clean place close to the bus station

Nice, simple, clean place close to the bus station. Very basic breakfast included.
Stayed 1 night in Mar 2020

10/10 Excellent

Mike, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and the property was located 5 minutes from the bus termial. Bonus was the restaurant on the ground floor, which came in super handy when I checked in at 22:00. Thanks team :)
Stayed 1 night in Feb 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Thin wall. Fortunately, I had ear plugs.
Stayed 3 nights in Jan 2020

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Classic hostel stay, located over a pizza parlor

Hostal Alcazar was exactly what we needed to be, and then a little more. Pros: We had our own bathroom, breakfast was included, and we felt safe. Cons: It was located over a pizza parlor, so it was extra warm at night (this could also be a pro, depending on who you are), and it was located pretty far from downtown. Over all, this was a good experience, and I would recommend it to people looking for an affordable stay in Puerto Natales.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Good value and great location near the bus station. The staff was very nice and helpful and the rooms were clean.
Stayed 1 night in Apr 2019

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I had trouble with my credit card, the staff were fantastic whilst i sorted it out. The rooms are clean, spacious, and the property is in walking distance to the main shopping area. The restaurant is also fantastic! Highly recommend!
Stayed 1 night in Mar 2019

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service

A stop before and after Torres Del Paine

I picked the location as it was close to the bus station and it was my starting point for Torres Del Paine. They had English speaking staff and a restaurant with good food that was open late. Puerto Natales is small, so it was only a 10-20 minute walk to get to most places. A laundromat next door was very helpful when I returned to stay an extra night after finishing my trekking in the park. The hotel also stores an extra bag for me while i was gone for several days hiking. The rooms are basic, but fine. The showers could be updated, but they had hot water so I was happy.
Stayed 1 night in Feb 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is very friendly and helpful. Will do almost anything to make your trip everything you want. Truly excellent restaurant on site. Great wine and food. One of best restaurants in town. Puerto Natales was very windy some days and pretty cold also a few days. But I like that. Go for the experience.
Stayed 5 nights in Jan 2019

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort

Good for one night

This is more like a bed & breakfast than a hostel as there are no cooking facilities or common sitting area. The bedroom and bathroom were fine, although a little small. Breakfast was limited.
Stayed 2 nights in Jan 2019

6/10 Okay

Gary

Liked: Cleanliness
Disliked: Property conditions & facilities
The national park was stunning. 80km/h winds put us off trekking so we took a tour which was a great decision. Fantastic view points and good info. The hostel was ok however the atmosphere from the staff was not that friendly, the decor was tired (a little diy effort would make a hugh difference) and everything seemed to be rationed.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hostal was really made by the people. They are extremely helpful and mindful about their guests. The hostal has a restaurant and laundromat next door. The only thing I'd say is that if you're looking to save money by buying your own food/alcohol/washing clothes in the bathroom that they do not allow any of that.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Walking distance to bus terminal for intercity services.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Kim, USA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for my review is to help others going to Puerto Natalas as a stop prior to getting into patagonia, chile. I stayed at this hotel a night prior to the W trail and when we finished the W trail. The location is perfect and staff were helpful. It is walking distance from the bus station (where bus fernandez and bus sur drop you off when traveling from punta arenas AND also where all shuttles leave and return from the park). The property has its own restaurant that makes it convenient. Short walk to the nearest grocery and camping/gear stores makes it an ideal location.
Stayed 1 night in Dec 2018

8/10 Good

Yl, usa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the bus terminal. They also arranged tours for us, which was very helpful.
Stayed 2 nights in Dec 2018

6/10 Okay

jum

Stayed 1 night in Dec 2018

8/10 Good

James, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reasonable, good ban for your bucks. 10 minutes walk from the bus station. Nice frontdesk person
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The location is about 0.7 mile from the bus station, if you don’t have a lots luggage, the road is paved you can walk to hotel, the insulation was very bad you can hear almost anything from your next door in the night. There’s no any furniture except bed in the tiny room. Breakfast only provided limited food like bread, a few slices of chess and processed meat.
Stayed 1 night in Nov 2018

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well-priced hostel

Easy walk to hostel from bus station. Had everything we needed after a long day of travel,hot water, heat, restaurant. Easy check-in and check-out. Great place for overnight stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable. The staff was very kind. I will stay at this hotel next time.
Stayed 1 night in Oct 2018

6/10 Okay

Glarence

Liked: Cleanliness, staff & service

Good stay for the price but not for light sleepers

Decent stay for the price. Only downside is that soundproofing was bad. You can hear the alarm clock and shower sound of your neighbour very clearly. Staff is helpful. Overall a decent stay
Stayed 2 nights in Oct 2018