I liked the suite option. Very spacious and perfect for a family. The signs for the pool and spa were all different : One said closes at dusk, one said 11 pm and the paper copy said 10 pm
The suites and double rooms, but I disliked the work of the cleaning staff.
TV has to be upgrate and bring more electronic devices options, TV signal is terrible and the TV too small and old
The Reception dinner was ok. I couldn’t book the double bed on your site for some reason, I called the motel directly and they told me to explain at check in. We got there & I asked about my IHG points as well as getting a room with 2 double beds. The 2 front desk gals were very rude & told me none of that was available as I booked third-party and had I booked directly with them, they’d be more helpful!! TERRIBLY RUDE CUSTOMER SERVICE!! The elevator was out of service 5 times during our stay, so we had to use the stairs from the 4th floor!! It’s stated on their site that there was a safe and a safe at the front desk...NOPE, no room safe! The shower water Only got Luke warm & the drain did not work properly, so we were standing in water and the toilet plugged up twice!! Our room had a full kitchen but the dumb part was absolutely no place to sit and eat the meals we cooked in the kitchen...no table and no chairs! We had to sit on the beds to eat our meals...very uncomfortable and pathetic!! The microwave light and timer didn’t work. This PROPERTY also has FALSE advertising on the web!! It clearly states “near the beach” and EVEN shows 3 pictures on their website of a beach and says beach chairs available...NOPE, no chairs!! Totally unacceptable with false advertising, I booked this place to be within walking distance to a beach, sadly the closest beach was over 5 miles away!! This property was clearly not worth the $ whatsoever..VERY UPSET, ruined vacation!
Extremely good Excellent location ! Friendly staff
Great experience. Great service. Clean rooms. Very nice pool are. Very good breakfast. Cannot wait to visit again!
Very clean. Breakfast is good and convenient. Overall very nice stay and great location.
We were able to walk to our sons home,stopping at the plaza on the way. The room was very comfortable and clean and quiet. We were on the First floor,across from the outside bar and with the darkening shades, the pool lights and outside lighting weren't an issue. The housekeeping did a great job stocking our towels when needed,as well as making sure we weren't bothered. The breakfast every morning was always plentiful, and replenished when empty. It was neat and clean,and very appetizing. Our flight was later in the day after checkout and the front desk kept our bags while we waited, thank you
We very much enjoyed our stay and especially appreciated the hot breakfast. The light suppers were also a pleasant surprise. We liked the pool and bar. Service was great on all levels.
We enjoyed our stay. It was relaxing, everything was great. We even made our own barbecue at night. Staff very nice and helpful.
We usually stay at this hotel a couple of times a year and it's been always great, this time was not different we had a small problem with the room the first night but were moved to different one next morning, as soon as i advised staff, they also offered to reimburse the equivalent to a one night's rate. The pool was clean and the bar offered a good variety at fair prices. Breakfast was also good, with a wide selection of the most common assorted goods one could expect from a bed and breakfast facility.
Spacious rooms. Very nice pool area. Lot's of free amenities that make this hotel a great value. Friendly staff too.
We had a great experience at Staybridge. Staff was helpful and friendly. We had plenty of room for our family of six. It was close to the beach and shopping.
We simply couldnt ask for more. We stay at some high end places and wasnt expecting much here. It was clean comfortable amazing hot breakfast and dinner alomg with free drinks from 530-730. Paired with a staff that treats you like a best friend. Will be staying here anytime we visit Naples
The hotel reservation was easy to make on line and the photographs showed us exactly what we wanted. When we arrived the photos were exact replicas of the beauty and comfort of the hotel, the dining area, the swimming pool and tiki hut area. The rooms are spacious and well equipped as well as comfortable and quiet. Parking was at all the doors and the staff was more than wonderful. We could not have been happier and we will stay here each time we go to Naples for our family with four young children enjoying the room, the pool, the parks, and the beach.
Hotel looked new and remodeled. Room with Great comfort new mattresses and super clean. The beach was great nice thin sand there were golf carts going around the area that took you to and from the beach. Awesome clear water a little cold but very tranquil, we even saw dolphins from the shore. You could rent kayaks and snorkels at the kiosk. At the pool area there was a bar with all drink you can imagine. there were grills that were ready for use. We ate at a Mexican restaurant around the block 6 adults and 2 kids ordered lots of food and drinks and the bill came to a little over $100
Located in Park Shore within a short walk of Waterside Shops, Staybridge Suites Naples - Gulf Coast, an IHG Hotel is within a mile (2 km) of Artis-Naples. This 122-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. Unwind at the end of the day with a drink at the bar/lounge, or chat with other guests at the free manager's reception.
All 122 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with satellite channels and DVD players. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are also standard.
Guests staying at Staybridge Suites Naples - Gulf Coast, an IHG Hotel enjoy an outdoor pool, a gym, and a spa tub. A stay here includes free parking. The front desk has multilingual staff that can help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
I liked the suite option. Very spacious and perfect for a family. The signs for the pool and spa were all different : One said closes at dusk, one said 11 pm and the paper copy said 10 pm
Thank you for the 5 star review.
The suites and double rooms, but I disliked the work of the cleaning staff.
Thank you for sharing your feedback on your recent visit.
TV has to be upgrate and bring more electronic devices options, TV signal is terrible and the TV too small and old
Thank you for providing us with great feedback on where we can improve our amenities.
The Reception dinner was ok. I couldn’t book the double bed on your site for some reason, I called the motel directly and they told me to explain at check in. We got there & I asked about my IHG points as well as getting a room with 2 double beds. The 2 front desk gals were very rude & told me none of that was available as I booked third-party and had I booked directly with them, they’d be more helpful!! TERRIBLY RUDE CUSTOMER SERVICE!! The elevator was out of service 5 times during our stay, so we had to use the stairs from the 4th floor!! It’s stated on their site that there was a safe and a safe at the front desk...NOPE, no room safe! The shower water Only got Luke warm & the drain did not work properly, so we were standing in water and the toilet plugged up twice!! Our room had a full kitchen but the dumb part was absolutely no place to sit and eat the meals we cooked in the kitchen...no table and no chairs! We had to sit on the beds to eat our meals...very uncomfortable and pathetic!! The microwave light and timer didn’t work. This PROPERTY also has FALSE advertising on the web!! It clearly states “near the beach” and EVEN shows 3 pictures on their website of a beach and says beach chairs available...NOPE, no chairs!! Totally unacceptable with false advertising, I booked this place to be within walking distance to a beach, sadly the closest beach was over 5 miles away!! This property was clearly not worth the $ whatsoever..VERY UPSET, ruined vacation!
It is disappointing to read your comments regarding your stay with us. We do value your comments, as they only enable us to further improve our services. Your review has already been shared with our management team so we can address all of these concerns-- from service to how our site is being read. The nearest beach is just a little over a mile from us-- we are Not located on the beach and I not sure which sites are indicating that we are-- but we will certainly look into this.We are deeply sorry that our property did not live up to your expectations.
Extremely good Excellent location ! Friendly staff
Thank you for your kind comments on our hotel and staff!
Thank You for completing a review on your recent visit
Thank you for the 5 star review
Thank you for staying with us and taking the time to rate us on your visit.
Great experience. Great service. Clean rooms. Very nice pool are. Very good breakfast. Cannot wait to visit again!
Thank you so much for your kind words. We look forward to your return.
Thank you for sharing your feedback on your over all visit. I will make sure to share your comments with our management team so we can address signage issues