Thanks to Sophia's comfortable and well-arranged apartment, we enjoyed our stay in Maui. The apartment is right across the beach and in walking distance to several stores: farmer's marker, coffee store, etc. Additionally, besides the basics, we appreciated access to the kitchen utensils and cutlery, beach toys, chairs, umbrellas, and towels; however, a few things left us a little irritated. For starters, we didn't have access to the TV (it wasn't working) throughout our stay. When I called the property manager, he didn't answer (which is understandable since it was Christmas Eve). I then messaged Sophia who asked me to call the cable company (which I didn't think was fair) and work it out. She did take a more involved approach on the fourth day but we couldn't resolve the issue since I couldn't be home during the three-way call (again, I think this should have been arranged between her and the property manager). Additionally, bedding and beach towels were only provided for two people (not 4), and no offer of a change in bedding for a five-day stay. I asked the property manager on day 4 (who happily did it).
Without sounding petty, I was just a little irritated that the stay wasn't designed for a family of four (with two kids) even though I had communicated that. The property just came "as advertised" and lacked any personal touch which isn't wrong by any means.