2/10 Terrible
Keris
Traveled with family
Feb 1, 2026
Liked: Cleanliness
Disliked: Amenities
The outdoor hot tub was closed for almost the whole day of my stay, a Thursday, webside says it gets closed on Mondays when I booked this resort. Restaurant key on the phone was not entered so couldnt call restaurant directly. Dirty plates in restaurant (takeout) My 71 year old Aunt got lost outside from the hot tub to our room, was even calling for help, got to front desk and the person told her to go out again into the rain and go right, then another right... how about giving her a highlighted map or even better, take the walk and help her back to her room. She was cold, wet and freezing and scared. Totally Obtuse. I booked here for the outdoor tub and spa, both lacking. Also the wood chipper from morning to night was terribly annoying could not open patio door as from 930 until dinner time lawn crews were cutting trees down. Chainsaws and wood chippers were terribly annoying. Then, THE NEXT DAY the same thing brutally loud, I have videos, I was in the hot tub outside this time and they were literally cutting branches over the rock wall where the tub is located. The didnt even know I was in there. Not smart and could have been dangerous had it fallen. 1 coffee pod ? Strange as 2 people normally have a morning coffee. Showers were not working in the 'spa' This was the least relaxing trip to a spa never will stay there again. I notified the property on their comment sheet and never recieved a response. Terrible customer service service.whole day, which is onenoff the
Keris
Stayed 2 nights in Jan 2026