To be clear, this is a review of the management company, NOT the house. The house was lovely, clean, great location, had EVERYTHING.
1st, Vacasa tells you what to set the temp to. Fair enough, but 79 is high for a menopausal woman w/hot flashes & a geriatric dog that overheats. I wouldn't have booked had I known. 2nd, I put a chair on the deck to block my dog from the steps(they have dog gates, hadn't see them yet). A man from Vacasa came by unannounced (knocking very loudly giving everyone a jump-scare) saying "IT WAS REPORTED you have a chair on the deck..." It was reported? By who, I didn't ask. He acted more like a cop, no smile, no how's your trip going, etc. My kids were weirded out, I was weirded out-it was WEIRD. We looked at the house from the street, it would have been hard to see a chair. You would have to be watching. Again, fair enough, it's your property but after that, we felt uneasy & watched. We spent several moments looking for cameras throughout our stay. Lastly, someone came by unannounced later in the week when we were out. They left the yard gate open, we didn't notice, our dog got out of the yard when we let her out (she had been out w/us). Our geriatric, deaf dog w/low vision. We were FRANTIC. She could have been hurt or lost, she loves to wander. Luckily, she didn't get far before we found her. This gate needs to be unlatched & pushed open-pure negligence. Also, there's another more visible gate they could have used-again WEIRD. NOT a fan of Vacasa.