Shibu Onsen KOKUYA

• Charges for extra guests may apply and vary depending on the property's policy.
• A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
• Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
• The following credit cards are accepted: American Express, JCB International, Mastercard, and Visa.
• Debit cards aren't accepted.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
• This ryokan provides transfers from the train station. To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.
• Reservations need to be made in advance for private bath/onsen. Contact the ryokan at the phone number listed on your booking confirmation.
• Registered guests are the only ones allowed in guestrooms.
• As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
• There are no elevators.
• No cribs or infant beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.