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Hotel Madarao

2.5 star property

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Photo gallery for Hotel Madarao

Exterior
Free WiFi
Restaurant
Bar (on property)
Reception

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
Madarao-Kogen, Myoko, Niigata, 389-2257
  • Place, Madarao Kogen Ski Resort
    ‪4 min walk‬
  • Place, Madarao Kogen Picture Book Art Museum
    ‪6 min walk‬
  • Place, Nozomi Lake
    ‪5 min drive‬

Room options

View all photos for Double or Twin Room, Private Bathroom

Double or Twin Room, Private Bathroom | Free WiFi

Double or Twin Room, Private Bathroom

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double or Twin Room, Shared Bathroom

Double or Twin Room, Shared Bathroom | Free WiFi

Double or Twin Room, Shared Bathroom

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom | Free WiFi

Triple Room, Shared Bathroom

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | Free WiFi

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Family Room

Family Room | Free WiFi

Family Room

  • Sleeps 5
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Twin Bed OR 3 Twin Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi

Basic Shared Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed
  • Free WiFi

About the neighborhood

Myoko

Located in Madarao Mountain Resort, Hotel Madarao is within a 10-minute stroll of sights such as Madarao Kogen Ski Resort and Madarao Kogen Picture Book Art Museum. This hotel has 48 rooms and welcomes guests with conveniences like a restaurant, ski-in/ski-out access, and free in-room WiFi.

What's nearby

  • Madarao Kogen Ski Resort - 4 min walk - 0.3 miles
  • Madarao Kogen Picture Book Art Museum - 6 min walk - 0.4 miles
  • Nozomi Lake - 5 min drive - 1.5 miles
  • Nozawa Onsen Snow Resort - 41 min drive - 16.8 miles
  • Shiga Kogen Ski Area - 58 min drive - 26.6 miles

Getting around

  • Iiyama Station - 19 min drive
  • Kaesa Station - 27 min drive
  • Niigata Airport (KIJ) - 163 min drive

Restaurants

  • ‪レストラン ハイジ - ‬2 min drive
  • ‪トワサンク - ‬2 min drive
  • ‪レストランBanff - ‬2 min drive
  • ‪レストラン ジグザグ - ‬6 min drive
  • ‪飯山駅ナカ酒場 えっぺ - ‬10 min drive

About this property

Hotel Madarao

Guests staying at Hotel Madarao enjoy ski-in/ski-out access, free WiFi in public areas, and free newspapers. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Other amenities at this ski hotel include a picnic area and barbecue grills.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Housekeeping is not available.
Recreational amenities at the hotel include ski-in/ski-out access.

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  • Free WiFi
  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Ski storage
  • Ski-in/ski-out access

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Picnic area

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Private or shared bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 4 PM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Madarao Iiyama
Madarao Iiyama
Hotel Madarao Hotel
Hotel Madarao Myoko
Hotel Madarao Hotel Myoko

Frequently asked questions

What is there to do around Hotel Madarao?

This hotel is situated in Madarao Mountain Resort within a 10-minute walk of Madarao Kogen Ski Resort and Madarao Kogen Picture Book Art Museum. You'll also find Tangram Ski Circus and Nozomi Lake within a short drive.

Is parking available on site at Hotel Madarao?

Yes, self parking is offered for free at the hotel.

Does Hotel Madarao have a casino?

No, Hotel Madarao doesn't have a casino.

Is there an indoor pool at Hotel Madarao?

No, there is no indoor pool at this hotel.

Is Hotel Madarao a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and ski-in/ski-out access.

Are there hot tubs at Hotel Madarao?

No, there isn't a spa tub at this hotel.

Does Hotel Madarao have a restaurant with a breakfast menu?

No, Hotel Madarao doesn't have a restaurant that serves breakfast.

Will Hotel Madarao allow pets to stay for free?

No, pets aren't allowed at Hotel Madarao.

Are there connecting rooms at Hotel Madarao?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hotel Madarao?

No, you won't find guestrooms with balconies at Hotel Madarao.

Hotel Madarao Reviews

Reviews

6.6
Rating 10 - Excellent. 12 out of 37 reviews
Rating 8 - Good. 5 out of 37 reviews
Rating 6 - Okay. 9 out of 37 reviews
Rating 4 - Poor. 4 out of 37 reviews
Rating 2 - Terrible. 7 out of 37 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Judyien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great service. Room was cleaned fresh towels every day. Great area ski slope is a 5 minute walk away 10/10 recommend
Verified

8/10 Good

Libo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large. The staff was helpful. The breakfast was a little disappointing but at least it was free
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

old, noicy and dirty hotel

old, noicy and dirty hotel, share shower room is old and hot water is not stable, so i have decide go to onsen in Madrao Kogen Hotel every night for 11nights : (
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Tasheena

Liked: Amenities, property conditions & facilities
The stay was comfy. We, like many others, were highly dissatisfied with the included breakfast. The eggs were never cooked. We were literally served raw eggs and toast.
Stayed 3 nights in Feb 2025
Verified

2/10 Terrible

Suraj

Disliked: Cleanliness, amenities, property conditions & facilities
Fuel smell in the room, in the corridor, made me ill. Even after opening the window, the smell lingers. The room heater has a timer that went off early morning and woke me up. Unless the heater's fuel smell is rectified, I will not stay here again. I stayed 2 times, and each time its the same fuel smell issue. Not again.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Hostel style accomodation that has seen better days and is in need of a refresh. Rooms look very worn, bathrooms are outdated and half of them out of order
Stayed 1 night in Feb 2025
Verified

8/10 Good

Verified traveler

Liked: Staff & service
It was a fairly simple stay, with just the basics in the room. Since we live in Japan, were used to certain aspects of a hotel room here, such as a tea kettle and coffee, plus some cups - and we missed those things. On the other hand, it was great to sleep on a bed that was not as hard as most Japanese mattresses. The breakfast was nothing special, but it was definitely appreciated. The staff were all friendly and helpful, and it was a welcome treat to have them all speak English. Overall, the stay was nothing special, but it had everything we needed, and the location was excellent. I would likely stay here again.
Stayed 2 nights in Feb 2025
Verified

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is dangerous, it is heated with gas and kerosen. We felt dizzy and the staff did not inform us to open the doors and it has it is co coming out of such heaters. We had to leave for safety with young children. I do not understand why they do not mention this in the web site and that Expedia sell such dangerous place. Would never recommend to go there again. The hotel smells so bad of kerosen and is so dirty. Not worth at all what we paid.
Stayed 4 nights in Dec 2025
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

日本人にはお勧めできません

驚くことがたくさんありました。 まず、日本語が通じない。私は英語が理解できますが、話せなかったので、翻訳アプリが必要でした。あと、部屋についてはとても不満でした。バスルームでお湯がでない、ヒーターが壊れている、翌朝8時には電気が使えなくなります。大浴場はシャワールームに改装されていて、湯船に入ることができません。 夕食は近くのレストランで食べたかったのですが、どこも予約しないとだめなようで、仕方なく市街地まで行きました。 ホテルのスタッフは対応が良かったです。 このホテルは外国人専用という感じでしたので、海外旅行に行った気分でした。私と子供は大丈夫でしたが、海外経験のない夫にとってはとても辛い体験でした。
Stayed 1 night in Jan 2025
Verified

6/10 Okay

makoto

Disliked: Cleanliness, amenities
何も無い〜
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Yu

Disliked: Cleanliness, amenities, property conditions & facilities
スタートから最悪でした。 勝手にカードから手数料引き落とされるし、日本語は通じないし大揉め。 他の方の口コミを見てから決めるべきでした。 トイレやお風呂は何年も前から壊れたままみたいで直す気はなさそうです。 宿泊中もアメニティもなく、ブレーカーもよく落ちて大変でした。 唯一の救いは… 受付の日本人のお姉さんが優しくて可愛い。 あとはBARは素敵でした。 異国感を味わうには、いろんな意味でもってこいのホテルでした！
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Lorrienda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended!!!

Spacious and very clean!!! Friendly staff and close to everything.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Marites

Liked: Cleanliness, staff & service, property conditions & facilities
STAFF WAS VERY HELPFUL. CLEAN ROOM. THEY LET US USE THE DINING ROOM TO CELEBRATE NEW YEAR. STAFF WAS VERY FLEXIBLE.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Very helpful! Lots of fun! Breakfast isn’t much but it’s better than nothing! :)
Stayed 2 nights in Dec 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最悪の日本語通じないホテルです。

日本語通じない外人オーナーのホテル。壁に穴が空きトイレは不潔。宿泊客は１組だけで若い外人スタッフもまったやる気ない。ここは絶対泊まってはいけない。
Stayed 1 night in Mar 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
We were misdirected to the main madarao hotel then charged $75 to be picked up 60m away before we got there. Orher hotels many kms away took us home due to snow and bus was 1/4 price manny kms further. Meanwhile 3 hotel bus sat idle for next 4 days. Facilities were rundown. No safety rails on stairs to entry or ski store. Drying room heater turned off & foyer to conserve $. Underwhelming brealfast with occasional poor higeine. Requests made, nothing fixed in week multi room 10 pp group include no room heater, leaking toilet, not enough towels for persons booked to rooms, facilities nonexistant compared to claim on booking- infact no fridge, minibar, credit card facility, toiletries, crockery or, cutlery. The one vending machine out of order the whole week was only source of food or drink. Overall worse than a backpackers the locals avoid.
Stayed 6 nights in Jan 2019
Verified

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient on the ski slopes

A comfortable hotel right on the ski slopes. Could use a bit of maintenance (hotel lost power a few times due to overload but they quickly fixed it each time). But it was clean and comfortable and the staff were incredibly helpful. Convenience of ski hire shop and a great bar and food in the hotel. They also arrange easy trips to the snow monkeys which saved us so much time. Breakfast supplied each morning which was a bonus.
Stayed 5 nights in Dec 2018
Verified

6/10 Okay

Ray

Liked: Cleanliness, staff & service
Disliked: Room comfort

okay hotel, that needs an update

The hotel is a bit of an uphill walk to the actual ski area. It's not too far, about a 10 minute walk which is not bad... but going uphill plus snow and if you're carrying your ski gear, then it gets challenging. The staff was great and very accommodating. The folks at the front desk and ski rental place were very helpful. The facilities however, specially the rooms need some updating. The heating wasn't working well on my 2nd day, and on the third day it was just non-existent for the showers/sink and also for the room. Even without me requesting, the staff provided a portable heater which helped a little and offered extra blankets. Food options in the hotel and nearby - not a lot. Also make sure you bring cash (local currency).
Stayed 3 nights in Feb 2018
Verified

6/10 Okay

FUMIAKI

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

国際交流の場

ファミリールームに泊まったが、結構広くてスキー目当ての子供連れには良い。 2日ともボイラー故障で風呂に入れず、これは最悪だった。 中にスキーレンタルがあり便利だが、ゲレンデまではそこそこあるので子供がスキーを担いでいくのが一苦労。 スタッフも客もほぼ多国籍の外国人で英語で国際交流が楽しめる。
Stayed 2 nights in Feb 2018
Verified

2/10 Terrible

S

Disliked: Property conditions & facilities, room comfort
電話ですでにお伝えしましたが、サービスは最悪でした。その理由は以下の通り。 ・予約した部屋はツインだったがダブルが用意されていた。ベッドを変更できるとのことだったが、時間がかかると言われ、面倒なのでダブルで我慢した。 ・フロントには一人しかスタッフがおらず、何か対応してもらうにも並ばなければならず時間ばかりが過ぎた。 ・お風呂のボイラーが壊れていて結局お風呂に入れなかった。設備のチェック体制はどうなっているのか？掃除していれば気づくはず。温泉に入れないとわかっていながら、外国人客には温泉を案内していたことも驚きだった。 ・トイレのほとんどが壊れていた。 ・夜中までバンドの音がうるさかった。ライブが遅くまであり音が聞こえることを事前に知らせておくべきだ。 ・フロントの日本人女性スタッフは丁寧に対応してくれたものの、結局、支払った分のサービスは受けられなかったため、返金を要求している。
Stayed 1 night in Feb 2018
Verified

6/10 Okay

Yuichi

Liked: Staff & service

インターナショナルな空間。

1月に2泊させていただきました。 オーナーさんが変わったらしくて宿泊者は、ほぼ外国の方でした。日本人スタッフの方は親切に説明していただき助かりました。 併設のバーでは国際的な雰囲気で非常に楽しませていただきました。
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Jared

Stayed 1 night in Feb 2026
Verified

4/10 Poor

TATSUKI

Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025