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The Carmen Hotel

4.0 star property

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Photo gallery for The Carmen Hotel

Front of property
Lobby sitting area
Interior
Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast for a fee

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Penafrancia Avenue, Naga, Bicol, 4400
  • Place, Naga Metropolitan Cathedral
    ‪2 min walk‬
  • Place, SM City Naga
    ‪10 min walk‬
  • Place, Basilica of Our Lady of Penafrancia
    ‪2 min drive‬
  • Airport, Naga (WNP)
    ‪23 min drive‬

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Naga

Located within a 5-minute walk of Naga Metropolitan Cathedral, The Carmen Hotel is within a 15-minute stroll of SM City Naga. This 4-star hotel has 45 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Naga Metropolitan Cathedral - 2 min walk - 0.1 miles
  • SM City Naga - 10 min walk - 0.6 miles
  • Basilica of Our Lady of Penafrancia - 2 min drive - 0.9 miles
  • Robinsons Place Naga - 3 min drive - 1.4 miles
  • Panicuason Hot Spring Resort - 34 min drive - 12.9 miles

Getting around

  • Burabod Flag Station Station - 34 min drive
  • Naga (WNP) - 30 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Bigg's Diner - ‬4 min walk
  • ‪Andok's - ‬2 min walk
  • ‪Bubble Island Milk Tea And Coffee - ‬2 min walk
  • ‪Narra Cafe - ‬3 min walk

About this property

The Carmen Hotel

The Carmen Hotel features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with a free airport shuttle (available on request). Front-desk staff can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a rooftop terrace, free WiFi in public areas, and a conference center.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, minibars, and coffee makers.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 4:30 PM on request
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 450 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers airport shuttle pickup service from Naga Airport (WNP) only. Guests must contact this property at least 2 days in advance to arrange transfers.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PHP 450 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Carmen Hotel Naga City
Carmen Naga City
Carmen Hotel Naga
Carmen Naga
The Carmen Hotel Naga
The Carmen Hotel Hotel
The Carmen Hotel Hotel Naga

Frequently asked questions

Is free cancellation available at The Carmen Hotel?

The Carmen Hotel offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see close to The Carmen Hotel?

This hotel is located in Naga within a short 11-minute walk of SM City Naga. You'll also find Basilica of Our Lady of Penafrancia and Vista Mall within a short drive.

Is parking available on site at The Carmen Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Is there a spa at The Carmen Hotel?

Spa services at the hotel include massages.

Does The Carmen Hotel have a casino on the premises?

No, The Carmen Hotel doesn't have a casino.

Will I find an indoor pool at The Carmen Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

What do couples enjoy most about The Carmen Hotel?

Amenities that appeal to couples at this hotel include 24-hour room service, premium bedding, and a minibar.

Are there hot tubs at The Carmen Hotel?

No, this hotel doesn't have a spa tub.

Does The Carmen Hotel feature a restaurant that includes a breakfast menu?

Yes, The Carmen Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Does The Carmen Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Carmen Hotel.

Are there connecting rooms at The Carmen Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to The Carmen Hotel?

The closest major airport to The Carmen Hotel is Naga (WNP), which is 7.8 mi away (30 minutes by car).

Are there rooms with balconies that I can book at The Carmen Hotel?

No, there aren't any guestrooms with balconies at The Carmen Hotel.

The Carmen Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 37 out of 92 reviews
Rating 8 - Good. 37 out of 92 reviews
Rating 6 - Okay. 11 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 1 out of 92 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean & has very courteous staff. Good food too!
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Strong water pressure in the bathroom.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

CHARITO

Liked: Staff & service, room comfort

pricey

The hotel prices is too expensive. You can can a better hotel at a lesser price.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Stefan

Liked: Staff & service, room comfort

Der Lack ist ab

Wir waren zwecks Familienbesuch nun das dritte Jahr in Folge in diesem Hotel und am ersten Eindruck hat sich nichts geändert: Lage und Service sind top, aber der Zustand wird aufgrund der bescheidenen Bausubstanz leider nicht besser. Dabei wäre schon mit kleinen Maßnahmen große Wirkung zu erzielen: Hier und da ein paar Striemen an den Wänden übermalen, Silikonfugen im Bad austauschen usw. Auch für den Austausch von Handtüchern und Bettwäsche wäre es höchste Zeit - denn die sind mittlerweile eher grau als weiß. Mit der Sauberkeit waren wir dieses Jahr erstmals nicht zufrieden, vor allem im Kleiderschrank und im Schrank unter dem Waschbecken war es echt dreckig. Nicht zuletzt mangels Alternativen werden wir dieses Hotel aber wohl trotzdem wieder buchen, zumal bereits mit ersten Renovierungsmaßnahmen begonnen wurde und wir hoffen, dass es damit wieder bergauf geht.
Stayed 8 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEARBY CHURCH
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, room comfort
Aircon was noisy
Stayed 1 night in May 2019
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will stay there again

Its a good hotel and young staff
Stayed 2 nights in Aug 2019
Verified review

6/10 Okay

Maria

Disliked: Cleanliness

No Second Time

I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Stayed 10 nights in Jul 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

William

Liked: Property conditions & facilities, room comfort

Room for Improvement

We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
Stayed 2 nights in Jun 2019
Verified review

6/10 Okay

Maria Socorro

Disliked: Cleanliness

Comfortable City hotel

The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

MSMS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Superb, helpful staff!
Stayed 1 night in May 2019
Verified review

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

International standard

Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of freshness
Stayed 1 night in May 2019
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The spaciousness of the suite room was bad Ants gather when they put a cake in the room There is no bathtub Staff response is good
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
Stayed 4 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have more complimentary bottled water available for the guest.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Fiameta V.

Liked: Cleanliness, staff & service, room comfort

Excellent facility but needs attention in details

The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä hotelli hyvällä paikalla. Siivoojat ovat liian aktiivisia vaihtamaan petivaatteet ja pyyhkeet.
Stayed 12 nights in Jan 2019
Verified review

10/10 Excellent

Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Naga city

The hotel is located a 5 minutes walk from the center of Naga and the staf is friendly and professional. To be located in the city it’s still quiet. The pool is nice and make it to a nice hotel for children. Breakfast was nice and they made egg dishes to your wish
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel approximately in the middle of Naga City. The in house restaurant Baba’s is excellent featuring Bicol dishes for a reasonable price. Staff in every department was outstanding. Stayed ten days. I wish I would have checked in a couple weeks earlier.
Stayed 7 nights in Jan 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Last year stay was better than this time around , i have to wait an hour to get check in on my first day and i have call to everyday to for housekeeping becouse my room does not have the sign if you want housekeeping or not, i ask twice to front desk about it and still did not give it. There was almost everyday unnecessary knocking of my door either another guest mistaken of my room or a service that i did not call for and for my whole stay there i never got the do not disturb sign that i ask twice.
Stayed 11 nights in Dec 2018
Verified review

8/10 Good

Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel in Naga

A Nice hotel in center og Naga, with freindly straff and the room was clean and good size
Stayed 1 night in Jan 2019