4/10 Poor
Karianne C.
Jul 10, 2025
Anniversary trip
Do not book, this was the worst host experience I’ve ever had. Our flight landed in Myrtle at 8:30pm and we still had yet to receive check-in instructions from the host, Sherry Battle. I messaged her on the Vrbo app to inquire about the check-in details, but didn’t hear anything back. We got to the resort (Sun and Sand) around 9:30pm and went to the front desk to ask if they could help us with the check-in process. The manager, Nick, stated that they as a resort have nothing to do with this Vrbo listing and he couldn’t help. I messaged the host yet again, asking for check-in information. I searched the listing for a phone number to call the host, but no contact information was provided. I asked the resort manager to call on my behalf and he said no. I called Vrbo’s customer service & after being on hold for over an hour, I was connected with someone and I asked if she could give me the host’s phone number so I could call and get the check-in details. I was told she couldn’t share that information. I asked her to call the host, so she placed me on hold while she attempted to call. That phone number was “disconnected” & she said the voicemail was full. Long story short, the host finally messaged me back around 11pm with the door code. No room # or other check-in info, just a door code. We got to the room and noticed there was no balcony. The fridge water/ice didn’t work. The overhead light didn’t work. Phone didn’t work. Lots more, but I’m maxed out on word count lol.
Karianne C.
Stayed 4 nights in Jun 2025