Quinta del Gobernador3.0 out of 5.0
Recent guest reviews
Upon arrival I was not told that the hotel had no power. The suite I had booked had no micro fridge or coffeemaker. The rooms were very basic as well as needing updating. For 36 hours I was told we are checking on the power. The pool was not open. The restaurant was not open. It was pitch black at 6. Not one person said I am sorry for the inconvenience. No one offered to find us another hotel. No one offered us a flashlight or a candle. It was like all the staff vanished when the sun went down. On top of that our neighbours at 11 pm decided to blast loud music. After stumbling up in the dark to complain as the phone didn’t work they sent someone to check it out. They turned it down a tiny bit so we were kept awake for two more hours. I was offered a 20 percent discount for my trouble. I insisted on 50. Do not stay here!
We made a booking for a 2 bedroom suite a couple of months before our stay on Booking,com. The rate was quite low and I got an extra 10% off due to being a genius. We specifically chose this hotel as it advertised having a restaurant because we knew we would be late arriving. We arrived just before 7 and were taken to our room. A small, airless room with 2 double beds in it! We informed reception this was not acceptable. Apart from the fact that we had booked a suite, we were a couple who likes our privacy travelling with a friend so this arrangement was not at all suitable! The receptionist was surly. She brandished THEIR booking sheet which showed 1 ordinary room. I showed her the booking.com booking on the phone for a 2 bedoorm suite but I was told this was wrong as the rate was for an ordinary room with two beds. The manager was totally unhelpful. At first he said there were no other rooms but when pressed, offered two junior suites. We also asked about the restaurant and he said "no restaurant". We were then taken to these junior suites. Ours was on the ground floor and the windows and sliding doors to the garden did not lock. In fact , the locks had been sawn off!. Being the type of person he was, the manager abdicated responsibility to his poor bellman who tried in vain to get them to lock. The room itself was as charmless and dreary as you could get with basic furniure, no decoration, no amenities like soap. It was also mosquito infested afer the futile effort to get the doors and screens to lock. Meanwhile the manager continued his social converation (yes,we speak Spanish) on his mobile for most of the time we were there. At after 8.30, we were exhausted, hungry and this place is in the middle of nowhere so I looked online and made a booking at another hotel. We left. Do not book here. The hotel is responsible for the prices they put on booking sites and we booked in good faith. We beliive that they did not want to give us the suite for the low rate. There were few cars in the car park and very few lights on in rooms so their claims of no suitable rooms were just lies. Facilities advertised like restaurants were not available. The hotel we booked at the last minute to escape this hell hole could not have been nicer with fabulous staff. They also made dinner for us at a very late hour.
Excellent service, we only longed for a good bread at the restaurant and real orange juice, since it is so easy to get it in Mexico. Great swimming pools, nice huge beds, and very pleasant decoration.
From the moment we called for info to mrnt we left the hotel, every person working at the hotel made a huge effort to serve us well. The room was perfectly clean, beds were cozy, pools were clean and heated. No complains at all. We will definitely go back!
This large hotel outside of the center of Cuernavaca is just off the very busy main street, but is isloated from traffic noise. It seems to have many rooms and staff, though we were the only people is residence as far as we could tell. Our room was a clean, comfortable and spacious suite, with 2 large beds in the bedroom, and a separate sitting area. Breakfast was not included and we did not try the hotel restaurant. The pool is pleasant and picturesque, though the staff seemed a bit reluctant to remove the cover just for me. From the hotel to the town you can take a cab, or a bus, or walk, though the walk is along busy streets and is not attractive. NOTE: There are a lot of barking dogs in the neighborhood at night.
We had a very spacious room with lots of nice storage (a Jr. suite). Very clean! Excellent king bed. Beautiful grounds. The breakfasts, while part of our room cost, were not good. The hotel is located a 35 or 40 peso taxi ride or a 6.5 peso bus ride from centro. Quite neighborhood except for barking dogs.
First of all, don't think of this hotel as an all-inclusive option. It's a lovely, centric hotel in downtown Cuernavaca, yet a simple three block walk from an important street (Plan de Ayala), allows for both tranquility and accesibility. A simple bus ride, 10 minute car ride or 30 minute walk brings you to the zócalo in the center of town. Simple, clean rooms, with a two-bedroom, central living room suite arrangement (nice for large families as mine). If you are the type to stay all day in the hotel, gorging on the restaurant food, and never even looking at the town beyond the walls, THIS IS NOT YOUR CHOICE. Amenities are two small swimming pools, a ping pong table, and the service of a single massage therapist. (Also, Wi-Fi, cable tv and room service). The included breakfast is simple and filling, think of a larger meal in town for lunch and supper. Remember, Internet might be great for a lot of things nowadays, but nothing beats the human touch. I suggest you use the phone: first time I booked, the manager gave me a nice discount on the suite vs the average of similar hotels in town. Had to repeat the trip a month later (oh, the suffering), and the second time he gave me an even better rate if I stayed an extra night. Both times, they threw in late check-out, complimentary massage, and were flexible in the reservation arrangements due to my personal needs. As anywhere in the world: be nice, ask nice, and be surprised by people's willingness to please. Yes, large beds are individual mattresses put together, and the sheets are not replaced daily (as an eco-friendly traveler I approve). Neither element stopped me from a great night sleep, thank you. Yes, the furniture in the suites is rather simple. Again, there are tons of things to see and do in Morelos, so staying all day in my room was never my goal.
Reserved a three-night stay through their website for OCT 15, 2011. Their local manager confirmed and he even secured with my American Express card. Got a printout and they sent me a memo with confirmed rates and my expected total. Surprise!!! when showed up at the hotel the same guy who confirmed us cinically said our reservation could not be honored because he inadvertently overbooked and had rised rates that morning without notice, so he was only accomodating customers paying the higher rates!!!. nevertheless he claimed the hotel was already full to capacity and we should beat it! After 1/2 hour of unsuccessful argument the guy just shrugged and sent us away!!!! Found a much better deal and service at a nearby place (which was much cleaner and better kept) Sincerely, Ripped - off customer
Me pareció un buen hotel para descansar. Además muy limpio! Lo único que mejoraría sería el servicio en el restaurantes, aunque el desayuno estaba rico, el café estaba frío y solo había un mesero y era muy lento. De ahí en fuera regresaría. Me gustó! Buena relación calidad-precio
Excelente servicio, higiene y precio. El hotel tiene una decoración hermosa, lo único es que, a pesar de tener rampas de acceso, creo que llevar a alguien en silla de ruedas sería un poco complicado. La atención de todos y cada uno de los empleados fue excelente.
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
- 2 outdoor pools
Quinta del Gobernador places you within 2 miles (3 km) of popular sights like Palace of Cortes Museum and Robert Brady Museum. This 20-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. Also near this Cuernavaca hotel are Teopanzolco Archaeological Zone and Ethnobotanical Garden and Museum of Traditional and Herbal Medicine.
Enjoy a leisurely bite to eat at El Laurel, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service.
All 20 rooms provide free bottled water, ceiling fans, and safes. Guests can enjoy plasma TVs and stay connected with free WiFi. In-room massages are available, and rooms also include phones.
Guests of Quinta del Gobernador enjoy features like 2 outdoor pools, free WiFi in public areas, and a meeting room. If you drive, take advantage of free valet parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a terrace, and a garden.
Reviews from Trip Advisor
60.0% of guests recommend this hotelTotal of 78 reviews