2/10 Terrible
Ching Li Cherry
Jul 6, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was very dirty — I found ant COLONY in my luggage after my stay due to the unsanitary conditions of the room. There were many other insects throughout the room, including giant flies. The property is poorly maintained overall. During rainy weather, muddy water pooled all over the pathways, splashing up and soaking my shoes and clothing. The shower had loose tiles, which felt genuinely unsafe. The room itself was very dimly lit, making it difficult to pack and unpack my luggage. Plus there were loud noises throughout the night, ranging from loud music to roosters and birds crowing. There’s zero sound proofing. It felt like I was camping in a tent.
Communication and service were also far below expectations. Many staff members were unhelpful and, at times, outright rude. There seemed to be a complete lack of internal coordination — for even the simplest requests, I was told to contact the “activities person” myself, in person, rather than having the front desk relay the message. There was contradicting and confusing communication. Ie. I had to followup 3 separate times for a simple dinner reservation. Several of my emails also went completely unanswered.
Would not recommend, especially given the high price point and the Sofitel brand name. This experience was far from the luxury or hospitality one would expect.
Ching Li Cherry
Stayed 1 night in Jul 2025
