ADVERTISING SPONSORED LISTING
After Papeete and Tahiti island we flew to Mo'orea and spend 5 nights in this hotel. Hotel is well equipped and location is good for lot of activities. For many things tour operators can pick you up by a boat. Consierge has lot of recommendations of what to do, where to eat etc. And they help you with the booking. For instance we went on the small motu just front of the hotel area (Coco Beach Moorea), one day we rent a car so we were able to visit Lagoonarium de Moorea and finally we also did quad bike trip to the inland.
Unfortunately the hotel staff were on strike during our visit which did create some limitations. We were very impressed by the effort and challenges faced by the hotel management. They have lots of offer such as two pools, swimming with the dolphins, care facility for sea turtles, free rentals for kayaks and paddle board, and numerous other activities. The best area for snorkeling is very close to the hotel. We saw whales, sharks and manta rays while out kayaking.
This was our second time staying at this hotel. We were alerted about the strike 2 weeks prior to leaving. We had our doubts about going, but had other things planned on the island we couldn't reschedule. We went through with the trip and the staff who was working couldn't have been nicer or more helpful. We were instantly welcomed with juice and provided a 10 am early check-in along with a great room upgrade along with 20% off what we paid originally. Due to the strike, there was limited services and most of the restaurants were closed. The free dinner buffet they provided each night was pretty good and a much better option than many of the other pricey restaurants on the island. We just wanted to thank everyone on the staff who was working during the strike. They were always checking in to make sure our stay was going as well as possible with the situation of the hotel.
Great stay in Moorea. We stayed in the lagoon bungalow, which after seeing the rest- I would still say was the best choice over the pool. I would save the overwater bungalow for Bora Bora. The food here was my least favorite out of the Intercontinental Tahiti and Bora Bora. With that being said, it was still pretty delicious. Rooms and service were great. I especially enjoyed having the included kayak and paddle board rentals.
We were alerted about the pending strike while we were on a charter sailboat in Bora Bora. It was too late to change our reservation to the Sofitel or other high end hotel with an over the water bungalow. So we kept our reservation and arrived for our 3 night stay to a hotel with very few guests and not much happening. I will say that the staff who were working , especially Fabrizio Trivella, were very accommodating and apologetic. Over the three days we had no maid service which would have been fine if they at least gave us a bottle of water. Food service was limited to a buffet which was not at the level I would have expected of an Intercontinental while the prices continued to be at the level I would have expected of an Intercontinental. We did save on drinks because the pool bar was closed but we did not have any problem finding a lounge chair since there were hardly an guests. In the end the hotel gave us a 20% discount on our room rate but this does not include all the other fees and taxes. The discount should have been higher. The one positive is the Turtle Conservation Center.
We had prebooked reservations that they cancelled because of the strike, alluding that the property was closed. We went there anyways when we saw that they in fact were open with many guests. We asked them to honor our reservations. We understood the issues related to the strike but still wanted to stay there since we had no where else to go. The manager still refused to honor our 3 night reservation ruining our anniversary trip to Moorea. Unbelievable refusing to honor our reservation with no where else to go.
We have been notified that the strike will last until the end of September. Other hotels are booked. What facilities are open - bars, restaurants, water sports equipment, spa? According to the last review the first day of the strike resulted in terribble service. We just got notice although it sounds like the strike has been going on for a while.
We choose this hotel due to the amount of activities offered off of their dock as well as honeymoon accommodations. They are going on two weeks of a strike of all but 30 staff members. Our first day was hectic, but that was thanks to a screw up by our travel company having them drop us off at the Hilton without reservation. The Intercontinental made up for it with a room upgrade on top of the one that we got due to the strike. The remaining staff is very hard working. When you check in they tell you that the daily cleaning might be less, but we have had fresh towels, a cleaned bathroom with new toiletries, and fresh sheets every day. My only complaints about the room is the occasional gecko that makes it in through part of the screen in the shower that is not secured and the bird poop on the deck. We didn’t think it was worth having them fix while we were there. All of the bars are closed, but we don’t really drink. The food for dinner is hit or miss, but I can’t really complain because they included it for free due to the strike. There have been about three wait staff working all three meals and they are doing a great job of it!
Let me start by saying, the food & beverage staff here are some of the friendliest, most hard working people I've ever had the pleasure to spend time with. Moe at the pool bar is a complete joy. His drinks were creative and he was always quick with a smile and a joke, sharing tips and info on the island. The housekeeping staff was on point. Our room was always impeccable. The property was clean, picturesque and absolutely gorgeous. Now for the Cons: The food. I am a Los Angeles native that's done my fair share of global travel, so I might be a bit spoiled when it comes to great food. Fair enough, but this was not even mediocre food. And at these prices, disappointed doesn't quite describe how we felt at EVERY meal for the entire stay, with the exception of the breakfast buffet which was included in our package. Lunch and dinner were always a massive failure. Bland curry. flavorless raw fish with coconut milk. And what can only be described as pre frozen deep fried shrimp on a stick were among some of the worst. I even broke down and tried the American fare, which included the soggiest pizza I've ever had in my life. We joked that we would've been happier with a Dominoe's pizza at that point. The only great meal we had was across the street at Holy Steak House. As far as the rest of the staff, we had a pretty negative experience with one of the female concierge. We explained to her that the scooter rental the hotel had set up for us had included a very aggressive confrontation with the rep from the scooter rental who screamed at us (not an exaggeration, the man screamed at my friend and made a scene) for arriving late to pick up the scooter (no one on the hotel staff told us we had to pick up at a specific time) and the scooter itself had some mechanical malfunctions. The Concierge barely made eye contact with us, I reiterated to her that the scooter rep had behaved extremely unprofessionally and our scooter didn't work properly her response was merely "You'll have to call them yourself to complain. We have nothing to do with that." I said "How is that possible? You made the reservation for us?" At that point SHE SHRUGGED and said she would make a note of it. But the worst part of the experience was on, thankfully, our last day. We received a note on our door the night before telling us the staff was going on strike! The next day (our last day there) there were 30 staff members taking care of the entire property. The pool bar was closed. There was not a cocktail to be had anywhere on the property. The free breakfast buffet no longer included anything cooked (eggs, crepes, grill was gone) I asked a staff member "When did the hotel find out the strike was happening?" She responded "Just today." Considering we got a note on our door the night before, this didn't add up. "How is that possible if we received a note about it last night?" Her response "Well, I know you've been here all week and you are leaving today so it shouldn't affect you very much." WOW. So much for accountability. I inquired with a few staff members and other local workers off property and the reason for the strike ranged from The Intercontinental was not paying the staff properly, to another person telling us there was a police investigation among the staff. Whatever the reason, the Intercontinental should have told hotel guests in advance that a strike was imminent as they clearly knew days and possibly weeks before that a strike was possible. We felt terrible for all the guests checking in who would not be able to enjoy a cocktail on the beach, not to mention missing out on a hot meal for breakfast. Bottom line for me: Glad I went. Lovely place. Terrible food. But I don't need to go back.
We spent four nights here. We found staff to be great and the food was excellent. Unfortunately the over water bungalow that we were in needed drastic maintenance done on it as did the deck on the way to our room. The balustrade on our deck was very wobbly and wouldn’t trust it not to collapse. We noticed a lot of things had been left with make do fixes. Not up to the standard for a 5 star resort. Mini bar wasn’t really a mini bar with coke water and a beer being supplied free. That’s not what I would call a mini bar. If you are going to supply mini bar for free at least put some assemblance of variety in it. Even if some you had to pay for. Please do some serious maintenance if you want to keep your 5 star rating.
Located within a 5-minute walk of The Sea Turtles Care Center, InterContinental Resort and Spa Moorea is within a mile (2 km) of Coco Beach. This 140-room, 4-star resort has conveniences like a private beach, an outdoor pool, and a 24-hour fitness center.
There are ample dining options with 3 onsite restaurants, including Fare Nui, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
The 140 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include minibars, coffee makers, and free bottled water.
At InterContinental Resort and Spa Moorea, guests enjoy a private beach, an outdoor pool, and a 24-hour fitness center. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include outdoor tennis courts, free WiFi in public areas, and a 24-hour business center.