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InterContinental Resort and Spa Moorea

4.0 out of 5.0

Recent guest reviews

There was a strike on for the duration of our 5 night honeymoon visit and the hotel could not cope. The food, facilities, cleaning were all significantly impacted. Our room was not cleaned most days, we did not get water delivered, the breakfast buffet was limited and a complete mess, the dinner we had was poorly cooked etc etc. Like many others on here, we complained, however the hotel hid behind the excuse of 'force majeur' and offered zero compensation. Other hotels on the island were not impacted to the same degree and the hotel offered no freebies or gifts to apologize. We were even told we could not rent bikes without paying the full fee when we attempted to cycle to somewhere that had a fully functioning restaurant. As i told the hotel, the strike is not their fault and i understand that, but their poor management of the situation is completely their fault. French Poly often suffers from strikes and this hotel is terrible when they occur. I would recommend avoiding.

This place is incredible. The staff is friendly and helpful. They helped us book a hike in the jungle (do it!!) and dinner outside the resort at a local spot. The restaurant came and picked us up! We arrived early (8am) and were given an interim bungalow to shower, freshen up and keep our personal belongings. That was a life saver after taking the red eye from LA! Our room ended up being ready before 11am, well before the 3pm check in. There is so much to take advantage of here that is free - snorkeling, kayak, stand up paddle board. We had a great time! Breakfast was included in our stay but if you want to save money and it's not included in your package, skip the spendy buffet and order a la carte. Lunch is the star meal at this resort. We ended up spending more at lunch and splitting an entree (portions are big!) and side at dinner. **ALLERGY NOTE** I have Celiac disease and the staff/chefs understood food allergie. This was vital to our vacation. I showed them my French gluten allergy travel card and they immediately knew. The menus are also noted with allergy icons (dairy, nut, wheat, egg, etc.) for the food. Ask for gf bread! They prepare it specifically on ask and don’t have it out. It’s really delicious! My husband, who is not Celiac, loved the bread, too. We don’t eat bread unless I make it so that’s saying a lot! We enjoyed the first part of our honeymoon here and absolutely 100% recommend this resort. We wish we could’ve stayed longer! My only complaint: We booked the buffet and show at the main restaurant and were shown a huge menu of the food before committing (lots of grilled fish and meat), however, when we arrived, none of the protein was safe b/c they soaked the meat in soy. Yes, I asked all of the questions but it's hard to know how they will prepare day of. All of the fish/meat were on rotating spits with the meat at the top so the meat juices dripped down onto everything else, thus making it not safe/cross contaminated for me. The chef came out and walked me through all of the food (most is not safe and not worth the expensive price) and went to the kitchen to prepare me grilled fish so I had something to eat. Had we known, we would not have eaten here Buffets are hard to begin with if you celiac or any type of gluten issue. That said, I did enjoy veggies, sushi an some shellfish.

Our family of four (kids 11 and 14) just returned from a short two night stay at the Intercontinental (IC) on the way to Bora Bora. We had stayed at the property many years ago and were excited to return. The property has changed a bit for the positive (new pool!!), but is lacking in some areas that could use some attention. We chose a beach bungalow, since we learned from our last visit that the “overwater” units are overrated as they marginally jut over water and do not offer the experience we were looked for. With that in mind, we still chose the IC for two huge reasons. 1. It offered many activities on site that our kids wanted to take advantage of. Specifically, Top Dive scuba, and the Dolphin experience. And 2. We planned to stay at the IC Thalasso in Bora Bora and it was advantageous to stay within the brand. Positives: Wonderful pool/beach area Many great ‘pay for play’ activities onsite Beach activities complimentary (SUP, Kayaks, etc.) More than adequate dining options Excellent service Many quality restaurants nearby Negatives: If our room was any indication, they could use some serious updating/attention. The pictures attached show that our shower was both in huge disrepair, and actually dangerous as the missing grout created a ‘trip hazard’ when exiting the space. The external picture shows the shower water draining to the outside of the bungalow. Initially I thought it was just our unit, but in fact I saw multiple cases of water pouring out of others nearby. Overall, we enjoyed our stay at the IC. While it is difficult to compare to the resorts we found on Bora Bora, this is still an outstanding property. It offers all you need while on Moorea and would probably be our choice in the future.

We had a beach bungalow in the inside lagoon area. My 10 yr old kid will go every day snorkeling; I did not need to go with him as I could watch him from the bungalow. We also enjoyed the turtle sanctuary and the dolphin center. We did not take part into the dolphin center activity but we will go visit the 3 dolphins. The bungalow was excellent size and clean. The check in was smooth and quick. The Front desk agent, (sorry, I can not remember her name) said hi to us every day. The concierge team gave us great dinner recommendations and excursions, specially Yumi. The staff in all departments were very friendly and always courteous and smiling. The buffet was plentiful and excellent. We used the kayaks around the lagoon and the waterways. The pool was great to relax after our excursions. We never had a problem to find lounge chairs by the pool or on the beaches as some guests mentioned it. This hotel was actually our favorite one in our entire trip.

Very dirty Over water bunglows. Too many plastic bottles lying around in the water. the birds screaming day and night. Bunglow no. 502 is shut down so if u are around this area - too much annoyance of dirt and birds. Overall, very poor cleanliness. We asked to change the room and the front desk demanded $5000 xtra for 3 nights to upgrade in 600 series - Are they crazy. We then ended up staying in the same room. Rest amenities are Ok. Make sure to check the bunglow appearance and confirm view when booking. If you book through travel agents - be ready to get dissapointments as they really provide cheap rooms and the agents are of no help.

We stayed at Intercontinental Moorea in March 2018. We had one of the best resort experience during our stay. The resort has excellent amenities and views. The villas are very clean and spacious. The hotel staff is very helpful and friendly - they will always great you with la Ora na whenever you see them. The restaurant and bar has variety of food/drinks.The resort can arrange for pickup/drop off if you wish to go out for dinner near by in the city.All in all, wonderful experience and strongly recommend during stay at Moorea.

Moorea is probably the most beautiful island. We loved our stay at the Intercontinental. After speaking to guests at the restaurant, we upgraded our room to a beachfront and were so happy we did. We had a private beach in front of our bungalow. Much more room than we would have had in a lanai room. I was able to lie in bed, look out past the lr and see the water. There was a channel between our beach and the OWBs. Loved, loved, loved our beach bungalow. Worth the extra $$. The staff was friendly and efficient. They met our every request quickly and with a smile. All staff treated us as we passed them. Meals were fine. Food and drinks are quite expensive but we were prepared for that. If u want there is a small market to the right of the hotel about a ten minute walk. The breakfast buffet had everything you could want. Make sure your package includes breakfast or it is $40 pp. Lunch we usually ate at the pool bar. Including drinks, it would run about $60 to $80. Beers were $8 to 11. Mixed drinks were,about $14. We liked the fish burgers everything else was just ok. Dinner we at the outdoor restaurant under large umbrella. One night it poured during dinner but the umbrella was big enough for two tables and we were quite dry during our meal. The rain had stopped by the time we were finished. That was the only significant rain during our three days here. Once again, I lived everything about our stay at the Intercontinental and would return in a heartbeat.

A wonderful resort great views, wonderful service,good food. Staff very knowledgeable,language not a barrier at all. French main language, Tahitian and English widely used . Loved our stay here. Would definitely recommend this resort for stay on Moorea

Nice hotel, adequate service, very hot and understaffed checkin process, room air conditioning struggled to cool the room. Blend of over-the-water, waterfront and garden style bungalows with mahogany / teak style hardwood floors. Basic furnishings, mini bar, shower with tub, two sinks, outside porch. We had a garden suite, so had our own private mini pool (unheated & somewhat cool) vs. direct lagoon access for the over or on the water bungalows. Overall experience was not what we would expected from Intercontinental hotels based on experience at other locations around the world. According to various locals we spoke with, the Sofitel or Hilton may be nicer properties. Intercontinental is, by far, the farthest hotel from the ferry port. Hilton is next farthest, and Sofitel is closest. Prices probably rise as you get closer to the ferry. Sofitel faces Tahiti - Hilton and Intercontinental face the ocean. Beautiful ocean views from the property. Onsite restaurants were pricey but food was pretty good and service was adequate. Onsite dolphin and turtle center with near-daily turtle feedings. You have to book an excursion to experience the dolphins, but you can see them from the over-the-lagoon bridge / walkway. Onsite but separately-operated jet skis, kayaks, snorkeling, boat rentals and separate Top Dive scuba center. Pretty much everything you might want to do or book is right there on the property at the waterfront. You can definitely save money if you use Trip Advisor and select an off-site provider, but you will need one that picks you up at the hotel. We used an offsite jet ski provider (Top Jet) and got 1.5 hours more time (3.5h vs. 2.0h) for the same price, and the owner of Top Jet picked us up and brought us back to the hotel. Plus, he had a better attitude when we asked all of our upfront questions. It’s all a trade off of Convenience vs. Price vs. Service. Typical vacation decision-making. We were glad we used an offsite provider for this activity. Overall, the Intercontinental experience was a 3.5 or 4.0 out of 5.0. It was definitely not a 5.0 experience.

Beautiful property and rooms however the general employees were on strike so service was compromised and food below par. We enjoyed watching the dolphins and visiting the turtle rescue center. We could see how a stay here at full staff would be paradise. The pools, private beaches, lagoons were amazing and we enjoyed water play. The skeleton staff of management and non-union tried very hard but were stressed and thin. We did eat two lunches and one dinner but were disappointed in the quality. Breakfast buffet was included and scrambled eggs were soupy with burned bacon. Breads were excellent. I'd love to return when properly staffed. Wear insect repellent as mosquitos and no see ums were voracious.

Thiahura Moorea Windward Islands

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located 1.4 mi (2.3 km) from Tiahura Beach, InterContinental Resort and Spa Moorea is within a 15-minute drive of other popular attractions like Moorea Tropical Garden. This 140-room, 4-star resort has a private beach, a full-service spa, and 3 restaurants. It's on the waterfront and also near Tiki Village Cultural Centre and Pihaena Beach.


Dining

There are ample dining options with 3 onsite restaurants, including Fare Nui, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

InterContinental Resort and Spa Moorea's 140 air-conditioned rooms provide furnished balconies or patios, refrigerators, and minibars. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include coffee makers, safes, and phones.


Property features

Guests of InterContinental Resort and Spa Moorea have access to a private beach, a full-service spa, and an outdoor pool. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, outdoor tennis courts, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 2653 reviews