4/10 Poor
Josee
Traveled with partner
Jan 12, 2026
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was the worst hotel I’ve booked through Expedia ever. It says hot tub on site on Expedia and it says it on their website as well. You get there there is no hot tub. We were told that it closed during the pandemic so at least five years ago. It’s kind of fraudulent to advertise a hot tub that doesn’t even exist. Also, Expedia says you get 20% off the restaurant well guess what there is no restaurant. This is another lie. They have breakfast in the morning, but that’s only if you paid for it. It is not included. So again, no hot tub no on-site restaurant. Then our room started to flood because there was a cyclone which I get is not a normal occurrence, but the amount of wind that was coming through the window was so noisy we couldn’t sleep or hear ourselves talk, and then we woke up and our things were completely drenched because water was coming through the window. Carolina the only staff on site was so overwhelmed and this poor lady moved us to a different room where the wind wasn’t coming directly at our window and we could finally get some rest and we had to dry our things. Also, it’s a terrible area because everything closes at 5 PM. There are no restaurants. There’s just a McDonald’s that’s open. Just don’t stay there. They have no hot tub. They don’t have a restaurant in the room we had was flooded and again the wind noise from the really bad windows was like a high-pitched, really loud whistling. Nothing that they are Expedia advertises true.
Josee
Stayed 2 nights in Jan 2026
