Relax Resort2.5 out of 5.0
Recent guest reviews
There is nothing good to say about this place. Furniture old and dilapidated, small fridge old and rusty inside. Ice shelf had no cover and ice tray hsd no water/ice. Towels were old, rough and worn out. No elevator, if you are on the 3rd floor you have to climb lots of steps. No phone in the room, had to walk to the reception for questions. Breakfast was horrible - only local breakfast - had to pay for American breakfast (expensive) Too far from the Hip Strip and it's $20 US to get into town, which becomes very expensive. I would not recommend!
I highly recommend this place for a family get away. Staff is pleasant. Oshain and Bruce were outstanding waiters in the restaurant. They made our family feel special. The rooms were clean. Need new refrigerators though. Thank you. Langevine Family 6/26-7/11/17
The only reason I am giving them 4 stars instead of 5 is that we paid for the preferred club and could not get any additional liquor in our room past the complementary bottle on arrival. We were on vacation without our kids and enjoy actually being able to sleep/be lazy in the room. Was very frustrating. The resort is gorgeous. The food was good. The spa is beautiful. The pool at the preferred club is very quiet which we appreciated. My husband enjoyed snorkeling in the bay. If you are looking for a real beach you can walk on, this is not for you. The beaches are man made and small but still nice. The staff is all very friendly and helpful.
Absolutely amazing hotel. The staff went above and beyond to accommodate me. Loved the food and entire atmosphere. Will definitely return. I have been travelling to Jamaica for over 30 years and enjoyed this resort. The garden is absolutely breathtaking and pool very clean compared to some hotels in Mobay. Close to airport but quiet. Great gateway for singles, couple's or family's. Loved it.
I was really pleased with my stay at Relax Resort. Everyone was extremely nice and very accomodating to my mother and I. The view from my room was amazing and the beds were confortable. The airport shuttle was a so convenient...they also provide a daily shuttle to The Hip Strip for beach access and shopping.The tour they arranged for us exceeded my expectations as well! I plan to stay again soon.
Room was very spacious clean very quiet staff were very professional I have stayed at many different hotels in Montego Bay before but this one is by far the most quiet peaceful and relaxing my only two complaints are one the restaurant charge US$17 dollars for two small tasteless pieces of fried chicken that took 2 hours to be prepared I had to pay $15 for transportation to the airport wish I was told would be complementary this hotel is not close by any other restaurants and far from town
My husband and I were sent to this hotel when our booked hotel did not have a room for us. We were tired and stressed when we arrived and were pleased to find that the desk staff was friendly and accommodating. The couple with whom we were traveling rejected their first room choice, and we both were graciously given more room options. The room with a balcony was clean but very dated. This hotel is built on a hillside so many outdoor stairways connect the buildings (i.e. no elevator). The grounds with a variety of plantings were very well maintained.There is an outdoor covered bar and a dining room/terrace. We ate a good basic meal for dinner and in the morning chose the Jamaican breakfast (see photo). The waiter like the desk staff wanted us to be pleased with our stay. Overall this was a good experience. This is not a four or five star property so if you decide to stay here, adjust your expectations accordingly. The big plus for us was the friendliness of every staff person we encountered.
Upon returning home, my daughter discovered that she had left her e-book in the hotel room. We called the front desk and ask if they can retrieve it. My daughter was very happy when they found the book and shipped it back to her in the state. Thank you Relax Resort.
The room was clean and the food was decent, the price was fair. The grounds were nice, but there are several things that were not right: one of the two lamps in the room had a broken switch, the shower had a lot of mold and mildew. I would not stay there again. Frank Gold
This Hotel does not have basic facilities like, Microwave, Coffee Maker, Room condition are very bad, lots of mosquito, blanket is very dirty and have small insect on it. It’s seem they did not clean their bed for long. Room location is not good, very inside and I did not see anyone else in the Hotel. All rooms was empty, it’s scary. Major thing do not book this Hotel by HOTWIRE or EXPEDIA they will charge higher saying this as 3 start hotel and you can get much cheaper in other sites. HOTWIRE low price guarantee all is fraud. That doesn’t work.
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 98 reviews