Skip to main content
Beginning of main content

Relax Resort

2.5 out of 5.0
  • Free local cuisine breakfast
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining

Recent guest reviews

The place is pretty run down but has nice views of the airport and ocean. My experience was particularly bad for a number of reasons. The ac was barely working causing the room to be hot. A family member even had to be relocated. Management is poor! The day after we arrived I went to the front desk to inquire about a taxi to take us to Dunns River fall. The front desk staff advised that the falls would be packed with other tourists as it was a holiday I understood her point despite us being tourists as well. I went on to ask about a taxi that would take us to negril instead. She proceeded to tell me about a hotel tour of montego bay that I had no interest in and I expressed such. No further help was offered for the taxi. I went back to my room and on the way there a met a staff member who was amazing and friendly as he served breakfast that morning and I asked him if he knew of anyone that would drive us to negril and he happily gave us a taxi's number. The very next day they fired him! All because he did what they were supposed to do and helped the guests. They told him that they needed the money which is stupid because we never agreed to go on their expensive lackluster tour. In addition to that, the employee stated that they refused to pay him for the 2 weeks he worked prior. I made no indication that I knew he was fired and upon checking out pretended I was looking for him to leave him a tip. To my surprise the guy who handled the checkout ask that I leave the tip with him!!!! Such dishonesty is distasteful. He knew very well that they fired the worker and still asked me to leave the tip. Smh so disappointed in these people. The pool is also dirty and over treated so that it smells of chemicals and burns your skin. The bar is not functional and the dinner menu is very very very limited. During out stay we never got to order liquor only beers. I definitely do NOT reccomend this place.

The only good thing about this place is the wait staff, (one in particular though). The owners of this place is very disgusting they treat there wait staff like sh!t & expect more work for less than nothing. It took me two days to finally realize what was happening there, I stayed there past my time just so I can leave good tips. Really! They are the ones doing all the work they should be appreciated, it hurts my heart to see how they were treated knowing that they are the ones keeping us there & are responsible for returning guests. PLEASE! RELAX RESORT IS NOT THE PLACE TO GO IF YOU WANT TO HAVE A GOOD TIME IN JAMAICA.

Do yourself a favour and do not stay at this so called “resort”. You will be greatly disappointed. The food is absolutely terrible and yes we had plenty of Jamaican food. The rooms are absolutely disgusting nothing is clean and I mean nothing. They got wind of our complaint and treated us like dirt, to the point of smoking in our room when we were out on a tour. Came back and room was full of smoke, doesn’t help when I have a son with chronic lung disease. Windows don’t close and fly screens all busted so you get munched on by mosquitoes all night. They will book local taxis that they have arrangements with and charge you 5 times the amount it’s worth. Beware of sites advertising deals with this place as it’s definitely not a 3-4 star more like a 1. I wouldn’t want anyone else to have to go through what we went through especially with kids. We left as soon as we could and spent an additional $1800 Australian dollars to get out. It’s also to far away from food so it makes it very difficult when they try and charge $40 USD one way to get food via there taxi service. Do yourself a favour and stay at an all inclusive resort

Resort is very convenient to the airport and set on a hillside so bring your walking shoes! The staff is friendly and helpful. Dining for breakfast and dinner is available with great local fare! I would visit again in the future!

Tough to look at website to contact as can’t close trip advisor window. Close to the airport and clean. The biggest problem is arranging a shuttle from the airport. We don’t have phone service and we can’t email due to the trip advisor window.

Odd experience. Very pretty grounds, and while the rooms were clean, they left a lot to be desired. Those expecting a, experience similar to what they will find at their high end resort, or even a mid range hotel in North America will be disappointed.

We stayed here for three nights because our resort was overbooked. The grounds are nicely kept and the flowers are beautiful, but this is the worst service I’ve ever received at a hotel. The front desk workers are extremely snarky and will judge you if you sleep in or want to go out late at night. They are extremely rude and reluctant to help with any task you ask of them. We asked the front desk to call us a taxi and after getting judged for wanting to go out after 5pm (what?!), they called a company that they must have some sort of deal with because the driver came high off his balls and over charged us by 4x the regular cost. As for the restaurant, service is slow, the food is bland, and to top it off, it is really overpriced for a small portion. Our room is ridden with mosquitoes that bite us all night. There is also not room service anytime after 8pm. The showers also may or may not have hot water. Absolutely do not stay here. You can find much better temporary hotels for the same or less.

We stayed at this appartment for six nights in room main house 3. It was very large spacious appartments, with every thing that we needed. It's a little tired around the edges and could do with an update. The staff however were very helpful and polite and knowledgeable. The price we paid was excellent which included breakfast and a shuttle bus to local beach doctors cave and entrance. If you are looking for five this is not the place for you. But if you need a comfortable clean place to stay this is ideal. Very close to the airport, and not far from hip strip. The appartments are surrounded by beautiful tropical gardens. There is a bar on site, but seem very quiet most of the time. I believe that most guest go off site their entertainment. Nice clean pool. Over all I give it 2.5 stars.

This is a nice place if you are in between destinations. The rooms are nice , having a kitchen was very convenient. This can be a much better place if there were more staff to attend to their guests. The pool is nice but don't expect a party vibe at the bar at night, the mood here is very quiet. Juliette, Clifford , and Marvin were very helpful they need more people like them !!!!

Drivers who picked us up from the Airport are the best! Ladies at the front desk are very friendly and helpful. The Housekeeping is immaculate here. 2 thumbs up to the house keeping. The security was patrolling at night! Free shuttle bus to the Doctor cave beach.

26 Hobbs Ave Montego Bay Saint James

Hotel highlights

  • Free local cuisine breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Relax Resort places you within 2 miles (3 km) of popular sights like Hip Strip and Doctor's Cave Beach. This 37-room apartment building has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free local cuisine breakfast, served each morning from 7:30 AM to 10:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Each apartment is individually decorated and has an array of amenities, including a furnished balcony, a refrigerator, and a ceiling fan. Guests can expect to find free WiFi and 25-inch a flat-screen TV with cable channels. Each apartment also includes free toiletries.


Property features

Relax Resort features an outdoor pool, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this beach apartment building include express check-in, express check-out, and a terrace.

Room options

Apartment, 1 Bedroom, Kitchen

Full 2 | Sleeps 4

Studio, 2 Double Beds, Kitchenette

Full 2 | Sleeps 4

Apartment, 2 Bedrooms, Kitchen

Full 2 | Queen 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

49.0% of guests recommend this hotel

Total of 122 reviews

url importing https://www.orbitz.comhttps://www.tripadvisor.com/Hotel_Review-g147311-d155321-Reviews-Relax_Resort-Montego_Bay_Saint_James_Parish_Jamaica.html?m=13878
There was an error importing https://www.tripadvisor.com/Hotel_Review-g147311-d155321-Reviews-Relax_Resort-Montego_Bay_Saint_James_Parish_Jamaica.html?m=13878, error: javax.servlet.jsp.JspException: Problem accessing the absolute URL "https://www.orbitz.comhttps://www.tripadvisor.com/Hotel_Review-g147311-d155321-Reviews-Relax_Resort-Montego_Bay_Saint_James_Parish_Jamaica.html?m=13878". java.net.UnknownHostException: www.orbitz.comhttps
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.