Relax Resort2.5 out of 5.0
Recent guest reviews
At the last minute I flew to Montego Bay a day before my Cuba cruise. Called the hotel and was pleased with the nice woman I spoke to over the phone. But everything changed once I got there. Hotel is a short drive or walk to the airport, nestled in a beautiful mountain side location like being in a forest. Rooms were very dated, bathroom was a mess, rusted areas and mangled walls. Bed was ok with lumpy pillows, old 20 plus year old tv set with HBO, but trying to get food was impossible. The next morning I asked front desk staff to call around to other taxi services to find a cab less than $30 one way trip to the cruise port (as promised she would do the evening before), but after one call she refused to call another, telling me "that's how much it costs ", which was a complete lie even after speaking to other staff at the hotel. So FYI if you have one small bag it's only $2, walk to the main street flag a bus down to main bus station and take a local taxi for $1. Easy peezy! I would NEVER stay here again and wouldn't recommend either. Breakfast is only Jamaican food.
We just needed a reasonable priced hotel for our last night in Jamaica before flying home. Did first a wedding in one of the all inclusive resorts and then explored Kingston and hiked the Blue mountain. This was our last night of our adventure. Very close to the airport but a little distance from downtown. Took the hotel because of the free airport shuttle, but then your need to get a taxi for going into town. You do have great view of the Bay and there is a swimming pool to cool off.
There is nothing good to say about this place. Furniture old and dilapidated, small fridge old and rusty inside. Ice shelf had no cover and ice tray hsd no water/ice. Towels were old, rough and worn out. No elevator, if you are on the 3rd floor you have to climb lots of steps. No phone in the room, had to walk to the reception for questions. Breakfast was horrible - only local breakfast - had to pay for American breakfast (expensive) Too far from the Hip Strip and it's $20 US to get into town, which becomes very expensive. I would not recommend!
I highly recommend this place for a family get away. Staff is pleasant. Oshain and Bruce were outstanding waiters in the restaurant. They made our family feel special. The rooms were clean. Need new refrigerators though. Thank you. Langevine Family 6/26-7/11/17
The only reason I am giving them 4 stars instead of 5 is that we paid for the preferred club and could not get any additional liquor in our room past the complementary bottle on arrival. We were on vacation without our kids and enjoy actually being able to sleep/be lazy in the room. Was very frustrating. The resort is gorgeous. The food was good. The spa is beautiful. The pool at the preferred club is very quiet which we appreciated. My husband enjoyed snorkeling in the bay. If you are looking for a real beach you can walk on, this is not for you. The beaches are man made and small but still nice. The staff is all very friendly and helpful.
Absolutely amazing hotel. The staff went above and beyond to accommodate me. Loved the food and entire atmosphere. Will definitely return. I have been travelling to Jamaica for over 30 years and enjoyed this resort. The garden is absolutely breathtaking and pool very clean compared to some hotels in Mobay. Close to airport but quiet. Great gateway for singles, couple's or family's. Loved it.
I was really pleased with my stay at Relax Resort. Everyone was extremely nice and very accomodating to my mother and I. The view from my room was amazing and the beds were confortable. The airport shuttle was a so convenient...they also provide a daily shuttle to The Hip Strip for beach access and shopping.The tour they arranged for us exceeded my expectations as well! I plan to stay again soon.
Room was very spacious clean very quiet staff were very professional I have stayed at many different hotels in Montego Bay before but this one is by far the most quiet peaceful and relaxing my only two complaints are one the restaurant charge US$17 dollars for two small tasteless pieces of fried chicken that took 2 hours to be prepared I had to pay $15 for transportation to the airport wish I was told would be complementary this hotel is not close by any other restaurants and far from town
My husband and I were sent to this hotel when our booked hotel did not have a room for us. We were tired and stressed when we arrived and were pleased to find that the desk staff was friendly and accommodating. The couple with whom we were traveling rejected their first room choice, and we both were graciously given more room options. The room with a balcony was clean but very dated. This hotel is built on a hillside so many outdoor stairways connect the buildings (i.e. no elevator). The grounds with a variety of plantings were very well maintained.There is an outdoor covered bar and a dining room/terrace. We ate a good basic meal for dinner and in the morning chose the Jamaican breakfast (see photo). The waiter like the desk staff wanted us to be pleased with our stay. Overall this was a good experience. This is not a four or five star property so if you decide to stay here, adjust your expectations accordingly. The big plus for us was the friendliness of every staff person we encountered.
Upon returning home, my daughter discovered that she had left her e-book in the hotel room. We called the front desk and ask if they can retrieve it. My daughter was very happy when they found the book and shipped it back to her in the state. Thank you Relax Resort.
- Free local cuisine breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Relax Resort places you within 2 miles (3 km) of Cornwall Beach and Dead End Beach. This 37-room apartment has free breakfast along with conveniences like a private beach and an outdoor pool. It's in central Montego Bay and also close to Walter Fletcher Beach and AquaSol Theme Park.
Start your day off right with a free local cuisine breakfast, served each morning from 7:30 AM to 10:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Relax Resort's 37 individually decorated apartments provide furnished balconies, refrigerators, and ceiling fans. Guests can expect free WiFi and 25-inch flat-screen TVs with cable channels. Free toiletries are also standard.
Relax Resort features an outdoor pool, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include express check-in, express check-out, and a garden.
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 101 reviews