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Recent guest reviews

Food was terrible room was not the cleanest property needs updates guest service ladies are very rude especially the pregnant one some bar staff very rude ice cream machine never worked no refrigerator in room no microwave in room they don’t want you to eat in your room I would not recommend this resort of hell to anyone

Staff was great! The rooms and grounds need to be undated fell on the uneven ground. Old hotel needs money invested in it could be really good The entertainment on some night okay others really good. During the day not so great. The food breakfast good some lunches questionable dinner someday good others not so

Not very clean and some rude staff

I loved the food and all the different food options.

The property needs a lot of exterior and interior updating. The WiFi was terrible my phone barely worked at all which is not good for people conducting business. The food was not that great, and evening dinners were not great. The only good things was the beachfront and the entertainment. Service was also mediocre at best.

The front desk was so rude and unprofessional it made for a very unpleasant experience

Had a great time,just older resort and dated.Beach area was ok with beautiful clear water just alot of weeds in ocean,not resorts fault.Overall good experience

The check in/out process could use a lot of work. It’s very confusing and took more time than necessary. Most of the staff were rude with the exception of the ladies at the spa and a few others. The food was ok. Everything tasted the same at the buffet. The Italian restaurant was very good and the staff super friendly.

A lot of the staff was rude and the property is run down, water was coming in all over the place even in my room from the roof. When we request a new sheet because the rain was coming in they brought the sheet and give it to my sister to put it on. Service is very poor.

Always a pleasure to Visit Holiday Inn Resort ,this was my 5th trip and we enjoy it every time .

Only one elevator works so you have to wait a very long time. The property needs updating everything is out of date. Bed was uncomfortable. Shower head barely put out water.

Friendly, professional staff and good food but property needs an overhaul. Small bathrooms, at times low water pressure (on the 4th floor), dated decor.

All in all it was a nice stay.

Staff muy amables,la comida es buena,pero la playa es muy chiquitita y está llena de sargasso casi no tienes lugar para bañarte,además de la mala educación de la gente que se levanta temprano para ir a dejar las tovallas las sillas para occupar él lugar antes de ir a desayunar así qué no dan el lugar a los demás.da la fotografía qué presenta el website parece muy lindo el Resort pero no es así.estoy un poco desepcionato la verdad es que no lo raccomiendo .si ustedes van a lla para la playa no la van a encontrar

Rose Hall, St. James Montego Bay Saint James

Room options

RoseHall 1 BD Suite - Adults Only

2 Double Beds | 1 King Bed | Sleeps 3

RoseHall Oceanview Adults-Only

2 Double Beds | 1 King Bed | Sleeps 3

Superior Room, Balcony, Partial Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room, Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Resort Montego Bay All-Inclusive

Everyone (43) Couples (8) Family (38)
3
Everyone

By on Sep 6, 2023

1
Family

Food was terrible room was not the cleanest property needs updates guest service ladies are very rude especially the pregnant one some bar staff very rude ice cream machine never worked no refrigerator in room no microwave in room they don’t want you to eat in your room I would not recommend this resort of hell to anyone

By on Sep 3, 2023

3
Family

Staff was great! The rooms and grounds need to be undated fell on the uneven ground. Old hotel needs money invested in it could be really good The entertainment on some night okay others really good. During the day not so great. The food breakfast good some lunches questionable dinner someday good others not so

By on Aug 21, 2023

3
Everyone

Not very clean and some rude staff

By on Aug 13, 2023

4
Family

I loved the food and all the different food options.

By on Aug 9, 2023

3
Everyone

By on Aug 7, 2023

2
Everyone

By on Jul 18, 2023

2
Family Family with small children

The property needs a lot of exterior and interior updating. The WiFi was terrible my phone barely worked at all which is not good for people conducting business. The food was not that great, and evening dinners were not great. The only good things was the beachfront and the entertainment. Service was also mediocre at best.

By on Jul 18, 2023

1
Family

The front desk was so rude and unprofessional it made for a very unpleasant experience

By on Jul 9, 2023

3
Everyone

By on Jun 29, 2023

Review comment responded on Jul 6, 2023

Thank you for your comments which are taken seriously to train and update the product.

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