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Recent guest reviews

The customer service was excellent, place was very clean. The restaurant had poor service, food was very small portions and menu misleading.

Easy check in and friendly customer service . Close to Dr Cave beach

Horrible customer service here. Rooms clean. Breakfast is below what was expected, both in taste and variety

Employees show great respect to visitors staying at the hotel

Very nice hotel, close to the beach, close to the nightlife. I would stay there every time if I had to.

At first we got a room without wifi, tooks us a while to get different one. Pictures looks better than reality. Gym can’t be called gym as the room is 1x1m and there is one workout machine. So no place for streching, of course no treadmill. Pool ugly, beach in front of hotel terrible, full of glass and plastics.

Stayed one night prior to cruise. The room was clean and comfortable. The room was in the front of the hotel and a bit noisy at night. The breakfast was included and could be either Jamaican or English. The hotel staff very friendly and helpful.

Great Staffers the best customer service ! Good Location , a good breakfast .

The hotel is okay, clean and somewhat comfortable. Perfect for a one or two night stay not for longer periods. The rooms are way too small and restricted use of iron board since the iron can no be moved. Breakfast was great.

OK so originally I had a bedroom on the 3rd floor. I liked the room and it was cool for what I paid for and what not. The bathroom was jacked up and the shower head was all jacked up. I woke up the next morning turned on the air conditioner, then the room started to smell like mold. I told the front office they came and checked and moved our room to the first floor. The bathroom was way nicer in the new room. That night we returned to the new room and we always check our beds for bugs as everyone should. We pulled back the sheets and it was bed bugs and other creatures crawling around the bed and there were stains. So at 3am in the morning I went to the front desk and explained to the situation. She comes to look and she tries to tell us that they are not bed bugs but bugs from the lights and just a bunch of BS. So she offers us another room and that room had even more bugs in the bed. So the woman from the front desk looks at us and ask us what we want to do and we were so tired. So we stayed in the room sadly. My bed did not have any bugs so we shared a the bed together slept on top of the sheets in our clothes. Honestly did not get any sleep. They did not offer us anything or money back for the issues we faced with our rooms. So I will not be back here. If you do stay at his hotel check the beds for the BUGS!

The hotel is situated in the center of the main street (Gloucester Ave) between the strip (where Margaritaville and Doctor's Cave Beach Club are located) and the central part of the city (where one can find the Cultural Centre). It is right across the street from a public beach and it's about a 10 minute walk in either direction to the strip or center. The Pork Pit is a 2 minute walk to the left (killer jerk chicken) and The Pelican is 5 minutes down on the right (a nice family restaurant that serves traditional Jamaican fare). The included breakfast was pretty good: you have a choice of bacon and eggs or Jamaican breakfast (callaloo and sailfish). There's a cool area in the back that has a pool and a nice chill out section. Pool is clean and open until 10 PM.

33 Gloucester Avenue Montego Bay

Hotel highlights

  • Walking distance to AquaSol Theme Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Hip Strip within a 5-minute walk of AquaSol Theme Park, Altamont West Hotel is within a mile (2 km) of other popular attractions like Montego Bay Marine Park. This 31-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Enjoy a bite to eat at Seven, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

All 31 air-conditioned rooms feature furnished balconies or patios, microwaves, and refrigerators. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests of Altamont West Hotel enjoy an outdoor pool, free WiFi in public areas, and a meeting room. Front-desk staff can assist with securing valuables and tours/tickets. Additional amenities include a terrace, a picnic area, and a TV in a common area.

Room options

Standard Double Room

2 Double Beds | Sleeps 4

Standard King Room

1 King Bed | Sleeps 4

Standard Budget Room

1 Double Bed | Sleeps 2

Superior King Room

1 King Bed | Sleeps 4

Guest reviews for Altamont West Hotel

Everyone (10) Couples (1) Family (1)
4
Everyone

By on May 26, 2019

5
Everyone

The customer service was excellent, place was very clean. The restaurant had poor service, food was very small portions and menu misleading.

By on May 21, 2019

4
Family

Easy check in and friendly customer service . Close to Dr Cave beach

By on May 11, 2019

2
Partner Couples

Horrible customer service here. Rooms clean. Breakfast is below what was expected, both in taste and variety

By on Mar 28, 2019

Review comment responded on Apr 30, 2019

Good day, Thank you for your feedback. We pride ourselves on delivering great customer care and are extremely sorry that your experience did not reflect this. We ask that you share specifics with us so that we may address this immediately. We will pass your feedback concerning the restaurant/ breakfast on to the management there. Best,

5
Everyone

Employees show great respect to visitors staying at the hotel

By , from Honolulu, hawaii on Jan 16, 2019

Review comment responded on Mar 9, 2019

Thanks for choosing us! Altamont West will always be your home in the hub of the Hip Strip. Do come again.

5
Everyone

Very nice hotel, close to the beach, close to the nightlife. I would stay there every time if I had to.

By on Jan 3, 2019

3

not worth it the price.

Everyone

At first we got a room without wifi, tooks us a while to get different one. Pictures looks better than reality. Gym can’t be called gym as the room is 1x1m and there is one workout machine. So no place for streching, of course no treadmill. Pool ugly, beach in front of hotel terrible, full of glass and plastics.

By , from CZ on Aug 13, 2018

Review comment responded on Aug 23, 2018

Thank you for staying with us . We appreciate your feedback .

4
Everyone

Stayed one night prior to cruise. The room was clean and comfortable. The room was in the front of the hotel and a bit noisy at night. The breakfast was included and could be either Jamaican or English. The hotel staff very friendly and helpful.

By , from Las Vegas on Jan 6, 2018

Review comment responded on Feb 1, 2018

We are happy that your stay with us was satisfactory. Please do come stay with us again. Hope you enjoyed your cruise. :)

4

the best customer service

Everyone

Great Staffers the best customer service ! Good Location , a good breakfast .

By on Dec 8, 2017

Review comment responded on Feb 1, 2018

Thank you so much! We do believe that you are the best part of what we do here. Do come back and stay with us when next you choose to visit Jamaica.

3

decent room for the price.

Everyone

The hotel is okay, clean and somewhat comfortable. Perfect for a one or two night stay not for longer periods. The rooms are way too small and restricted use of iron board since the iron can no be moved. Breakfast was great.

By on Jul 19, 2017

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